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State Farm Customer Service Jobs in Oregon (NOW HIRING)

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State Farm Customer Service information

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$10

$19

$28

How much do state farm customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for state farm customer service in Oregon is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.12 per hour, depending on experience, location, and employer.

What does a State Farm Customer Service representative do?

A State Farm Customer Service representative assists customers with their insurance needs, such as answering questions about policies, processing claims, making policy changes, and providing billing support. They serve as the main point of contact between customers and the company, ensuring that clients receive prompt and accurate information. Representatives often handle phone calls, emails, and sometimes in-person visits, always aiming to provide excellent service and resolve customer concerns efficiently.

What are the key skills and qualifications needed to thrive as a State Farm Customer Service representative?

To thrive as a State Farm Customer Service representative, you need a solid understanding of insurance products, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes state insurance licensing is required. Excellent communication, patience, and conflict resolution skills are vital for building rapport and addressing client needs effectively. These competencies ensure customer satisfaction, retention, and compliance with industry standards in a dynamic service environment.

What are some common challenges faced by State Farm Customer Service representatives, and how can they be managed effectively?

State Farm Customer Service representatives often handle a high volume of inquiries, including claims, billing questions, and policy updates. A common challenge is balancing efficiency with providing personalized assistance, especially during peak hours or when addressing complex customer concerns. Developing strong communication skills and maintaining up-to-date knowledge of State Farm products can help manage these situations effectively. Additionally, teamwork and regular feedback from supervisors support professional growth and help representatives deliver consistent, high-quality service.

What is the difference between State Farm Customer Service vs State Farm Insurance Agent?

AspectState Farm Customer ServiceState Farm Insurance Agent
CredentialsBasic customer service training, sometimes licensing depending on stateRequired insurance licenses, certifications, and licensing exams
Work EnvironmentCall centers, online support, in-person customer interactionsOffice-based, client meetings, community events
Employer & IndustryState Farm, insurance and financial servicesState Farm, insurance sales and financial advising

State Farm Customer Service representatives primarily handle customer inquiries, policy support, and issue resolution, often requiring basic training. In contrast, State Farm Insurance Agents actively sell policies, provide personalized advice, and require licensing and certifications. Both roles work within the insurance industry but differ in responsibilities, credentials, and work environment.

How to get hired at State Farm Customer Service?

To get hired as a State Farm Customer Service representative, candidates should submit an online application through the company's careers website, demonstrate strong communication and problem-solving skills, and complete any required assessments or interviews. Relevant experience in customer service and familiarity with insurance products can improve chances of hiring. A high school diploma or equivalent is typically required, and some roles may require certification or licensing depending on the responsibilities.

Is State Farm customer service a good job?

State Farm customer service roles typically offer stable employment with benefits such as health insurance and paid time off. The job involves assisting customers with insurance policies and claims, often requiring good communication skills and familiarity with insurance products. Work schedules can vary, and opportunities for advancement are available within the company.

What are popular job titles related to State Farm Customer Service jobs in Oregon?

For State Farm Customer Service jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching State Farm Customer Service jobs in Oregon look for?

The top searched job categories for State Farm Customer Service jobs in Oregon are:

What cities in Oregon are hiring for State Farm Customer Service jobs?

Cities in Oregon with the most State Farm Customer Service job openings:

State Farm Customer Service jobs near you
Infographic showing various State Farm Customer Service job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,337 per year, or $19.9 per hour.

Customer Service Manager - State Farm Agent Team Member

State Farm

Portland, OR • On-site

$50K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

State Farm rating

7.3

Company rating: 7.3 out of 10

Based on 1,562 frontline employees who took The Breakroom Quiz

242nd of 315 rated insurance

Job description

Replies within 24 hours
Benefits:
  • Annual anniversary bonus
  • Paid Holidays
  • Paid birthday off
  • Nights and weekends off
  • 1 hour lunches
  • Friday- Early release
  • Licensing and continuing education fees fully paid
  • Hiring bonus
  • Referral bonus
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Free food & snacks
  • Health insurance
  • Paid time off
  • Vision insurance

ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Anthony Kondos - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
  • Oversee the office operations pertaining to new and existing customer request and needs
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.

QUALIFICATIONS:
  • Prior agency experience looking for a managerial role.
  • Previous State Farm agency experience.
  • Leadership and organizational skills.
  • Communication and problem-solving abilities.
  • Ability to direct a team to complete the urgent and important of every day
  • Property/Casualty/Life and Health licensed.
  • Bi-lingual in Spanish and English (not required) but a major advantage.

COMPANY CULTURE:
We are a well-established and successful team seeking the right person to join us. Our work environment is laid-back, with an organic day-to-day approach that fosters a comfortable and supportive atmosphere. Most of our team members have been with us for over five years, creating a close-knit, family-like vibe. Additionally, we serve a large, untapped bilingual (Spanish-speaking) clientele, presenting plenty of exciting opportunities for growth and impact. If you're looking to be part of a dedicated team with room to thrive, we'd love to hear from you!
Compensation: $50,000.00 - $75,000.00 per year
Compensation: $60,000.00 - $85,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you want to work in an environment that is fun, challenging, and rewarding, then Anthony Kondos - State Farm Agent may be the right fit for you!
About Our Agency
  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
  • Our office is located in SE Portland .
  • I am a second generation State Farm agent.
  • Our agency has received awards including: Ambassador Travel, Legion of Honor, and New Agent Program Qualifier

We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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