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How much do starbucks customer service remote jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for starbucks customer service remote in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Starbucks Customer Service Remote representative?

A typical day in this role involves handling customer inquiries and resolving issues via phone, email, or chat while working from a home office. You’ll assist customers with questions about Starbucks products, store locations, rewards programs, and online orders, documenting interactions in the company’s support system. While most of your tasks are completed independently, you’ll regularly collaborate with team leads and other departments to resolve escalated concerns and meet customer satisfaction goals. This structure provides a clear routine but also requires adaptability to address a variety of customer needs each day. As part of a supportive virtual team, you’ll participate in ongoing training and team meetings to stay connected and informed.

What are the key skills and qualifications needed to thrive in the Starbucks Customer Service Remote position, and why are they important?

To thrive as a Starbucks Customer Service Remote representative, you need strong interpersonal communication skills, problem-solving abilities, and prior experience in customer support or a related field. Familiarity with call center software, CRM platforms, and Starbucks-specific systems is commonly required, though most employers provide on-the-job training. Outstanding candidates demonstrate empathy, patience, and a positive attitude when assisting customers remotely. These skills ensure high-quality, consistent service delivery and help maintain Starbucks’ reputation for exceptional customer experiences even in a virtual environment.

What is a Starbucks Customer Service Remote job?

A Starbucks Customer Service Remote job involves assisting customers with inquiries, orders, rewards programs, and resolving issues through phone, chat, or email from a remote location. Employees provide high-quality customer support while upholding Starbucks' brand values. This role typically requires strong communication skills, problem-solving abilities, and a reliable internet connection.

More about Starbucks Customer Service Remote jobs
What cities are hiring for Starbucks Customer Service Remote jobs? Cities with the most Starbucks Customer Service Remote job openings:
What are the most commonly searched types of Starbucks Customer Service jobs? The most popular types of Starbucks Customer Service jobs are:
What states have the most Starbucks Customer Service Remote jobs? States with the most job openings for Starbucks Customer Service Remote jobs include:
What job categories do people searching Starbucks Customer Service Remote jobs look for? The top searched job categories for Starbucks Customer Service Remote jobs are:
Starbucks Customer Service Remote jobs near you
Infographic showing various Starbucks Customer Service Remote job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Remote Bilingual (Spanish) Customer Service Account Representative

Remote Bilingual (Spanish) Customer Service Account Representative

StaffMyAgency LLC

Denver, CO • On-site, Remote

$40K - $80K/yr

Full-time

Posted 9 days ago

Job description

POSITION OVERVIEW
The Remote Bilingual (Spanish and English) Customer Service Account Representative must possess at least ONE YEAR of relevant industry experience (preferably State Farm). This role delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service.
Remote Bilingual (Spanish and English) Customer Service Account Representative s ensure every interaction reinforces trust, retention, and confidence in our agency. This role is essential to sustaining long-term growth and maintaining world-class service standards.
ABOUT US
Our Mission is to deliver peace of mind, protect the communities of our loyal customers, and fiercely champion those we serve when it matters most. We engage in multiple verticals through proven premium marketing strategies. It is our obligation to serve as many households as we can.
Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. Our team is based out of Atlanta, GA and serves AL, FL, GA, SC and TN. The number of communities we serve is growing by the day.
OBJECTIVES
SERVICE ACTIVITY TARGETS
You are responsible for following the roadmap to hit our retention targets:
  • Answer 50+ inbound calls per day
  • 2+ hours of daily talk time
  • 2 cross-sell products pivoted to the sales team per day
CUSTOMER PROTECTION & RELATIONSHIP MANAGEMENT
  • Ensure 100% accuracy and completeness in policy servicing, billing, endorsements, claims support, etc.
  • Proactively identify retention risks or coverage gaps and escalate to sales by way of CGOO when appropriate
  • Deliver world-class service in every customer interaction, maintaining trust and confidence
OPERATIONAL DISCIPLINE AND ACCURACY
You are responsible for upholding team and individual standards in the following manner:
  • Acknowledge and resolve direct customer and teammate inquiries, escalations, and issues in 60 minutes or less
  • Maintain precise records and documentation in CRM and internal systems
  • E xecute service workflows consistently, ensuring follow-up and task completion
  • Monitor processes to prevent errors or lapses before they impact the customer experience
  • Partner with sales to ensure seamless handoffs and transitions, minimizing customer disruption
COLLABORATION AND TEAM INTEGRATION
  • Communicate proactively with teammates, sales partners, and leadership regarding growth opportunities, updates, and resolutions
  • Contribute solutions, not problems, in all team interactions
  • Participate in coaching, process improvements, and team meetings to strengthen overall execution
  • Uphold agency standards and culture, demonstrating reliability, professionalism, and positive energy
PERSONAL AND PROFESSIONAL EXCELLENCE
  • Maintain high standards for personal accountability and follow-through
  • D emonstrate resilience and adaptability in high-pressure situations
  • Seek ongoing learning opportunities to improve technical, service, and operational skills
  • Model elite execution and reliability for teammates across the agency
CORE COMPETENCIES
  • Customer-centric mindset
  • Emotional intelligence
  • Retention focus
  • Process discipline
  • Accuracy and attention to detail
  • Problem solving
  • Strong listener and communicator
  • Ownership and accountability
  • Coachability
  • S ales driven
  • Growth driven
  • Reliability
  • R esilience and adaptability
  • Cultural alignment
EDUCATION AND EXPERIENCE
We are seeking remote applicants that possess at least ONE YEAR of relevant industry experience (preferably State Farm). We do not have a specific education requirement. W e are most interested in assessing will vs skill. We will train and coach up your skills.
Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred to start and required to contribute to our team's Mission. We will walk unlicensed prospective team members through the licensing process if applicable.
PHYSICAL REQUIREMENTS
You are required to work at a desk when executing your D2D. You're only required to work from the hours of 8:30a - 5p ET, Monday - Friday.
We are well-versed in rising desks and walking pads and will make recommendations upon request.
You will be required to travel (we are obligated for room and board expenses), to our home base in Atlanta up to once per quarter.
COMMITMENT TO DIVERSITY
At Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve - regardless of across race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability - is essential to building a world-class, ethical business.
We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners.
Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us.
APPLY NOW
If this role grabbed your attention, we want to hear from you. Submit your resume, and you'll receive a link via email to complete a short assessment before our first conversation. This ensures every step is intentional and focused.
Already in the process? Direct questions or follow-ups to Jeff Grimoldi at jeff.grimoldi.y491@statefarm.com .
We're looking for people ready to step in, stand out, and own their impact. If that's you, apply now.

Apply