Job Summary:
Standard Electric Supply Co. is a family-owned wholesale distributor of electrical and automation supplies, proudly serving customers for 106 years. The Systems Support Specialist plays a key role in keeping day-to-day operations running smoothly by providing dependable technical support to associates, troubleshooting hardware, software, and network issues, and ensuring system security.
Responsibilities:
โข Provide timely and effective technical support to end users via phone, email, or in-person, resolving hardware, software, and network-related issues.
โข Maintain appropriate security measures across the corporate network and user devices
โข Configure, install, and maintain computers, printers, and phone equipment.
โข Monitor and troubleshoot network, Wi-Fi, and server systems to ensure optimal performance.
โข Perform onboarding and offboarding tasks, including user setup, system access, and equipment provisioning.
Qualifications:
Required:
โข Associates degree in Information Technology or a related field.
โข Entry-level experience in IT support or a similar role.
โข Proficiency in Microsoft Outlook, Word, and Excel.
โข Valid driver's license and own reliable transportation.
โข Ability to communicate clearly and provide excellent internal customer support.
Preferred:
โข Bachelorโs degree in Information Technology or a related field.
โข 3-4 years of experience in IT or systems support.
โข Experience working with ticketing systems and/ or Enterprise Resource Planning software.
โข Experience supporting hardware, software, and network systems.
Company:
At Standard Electric Supply Co., our entire business is built around providing superior customer service and support. Founded in 1919, the company is headquartered in Milwaukee, WI, US, , with a team of 51-200 employees. The company is currently Growth Stage.