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How much do staff adjuster jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for staff adjuster in the United States is $20.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is a staff adjuster?

Staff Adjusters are insurance professionals employed directly by insurance companies to investigate, evaluate, and settle insurance claims. Unlike independent adjusters or public adjusters, staff adjusters work exclusively for one insurer and handle claims on the company's behalf. Their responsibilities include assessing damages, determining policy coverage, negotiating settlements with policyholders, and ensuring claims are processed efficiently and fairly. Staff adjusters often specialize in particular types of insurance, such as property, auto, or liability claims. They play a key role in maintaining customer satisfaction and upholding the insurer's reputation.

What are the key skills and qualifications needed to thrive as a staff adjuster?

To thrive as a Staff Adjuster, you need a solid understanding of insurance policies, claim investigation, and negotiation, usually backed by a bachelor's degree or equivalent experience. Familiarity with claims management software, estimating tools like Xactimate, and relevant state adjuster licenses are commonly required. Strong analytical thinking, attention to detail, and effective communication help build trust with clients and facilitate fair resolutions. These skills ensure accurate claim assessments, regulatory compliance, and positive customer experiences in a dynamic insurance environment.

How does a staff adjuster typically collaborate with other departments during the claims process?

Staff Adjusters work closely with various departments, such as underwriting, legal, and customer service, to ensure a thorough and accurate claims process. They often coordinate with field adjusters to gather on-site information and consult with specialists like appraisers or medical experts when evaluating claims. Effective communication and teamwork are essential, as Staff Adjusters must relay updates, clarify policy details, and help resolve any complex issues that arise. This collaborative approach streamlines claims handling and ensures a positive experience for the policyholder.

What is the difference between Staff Adjuster vs Independent Adjuster?

AspectStaff AdjusterIndependent Adjuster
CredentialsTypically requires state licensing, insurance adjuster license, and sometimes specific certificationsOften requires similar licenses and certifications, but may also need specialized training depending on assignments
Work EnvironmentEmployed full-time by insurance companies, working in office or fieldSelf-employed or contracted, working in the field at various locations
Employer & Industry UsageUsed by insurance carriers for claims processingHired by insurance companies or public adjusting firms for specific claims
Search & Comparison IntentCommonly compared for job stability and benefitsCompared for flexibility and earning potential

In summary, Staff Adjusters are employed full-time by insurance companies, handling claims internally, while Independent Adjusters work independently or as contractors, often handling claims for multiple insurers or clients. Both roles require licensing and similar credentials but differ mainly in employment structure and work environment.

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What states have the most Staff Adjuster jobs?

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What job categories do people searching Staff Adjuster jobs look for?

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Staff Adjuster jobs near you
Infographic showing various Staff Adjuster job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,717 per year, or $20.5 per hour.

Licensed Public Adjuster - Austin, Texas

Rockwall National Public Adjusters

Austin, TX • Hybrid

Contractor

Re-posted 13 days ago

Job description

About Us

Rockwall National Public Adjusters is one of the most established public adjusting firms in the region. For more than 15 years, we have successfully advocated for property owners, supported by leadership with over 20 years of experience in the insurance claims industry.

We pride ourselves on our longevity, high retention, and reputation for excellence. Many of our adjusters and office staff have been with us for over 10 years, reflecting our supportive culture and commitment to long-term careers.

At Rockwall, our mission is simple: level the playing field, fight for our clients' rights, and secure the settlements they deserve. By joining our team, you will become part of a well-respected firm with proven processes, unmatched administrative support, and a collaborative environment that fosters professional growth.

The Role

We are seeking a motivated and Licensed Public Adjuster in Texas to join our team in a hybrid, commission-based role.

As a Public Adjuster, you will represent policyholders throughout the insurance claims process, guiding them through stressful property damage losses and securing fair settlements. You will play a vital role in soliciting referral business, signing clients, evaluating damages, preparing and negotiating claims, and advocating for clients' best interests.

This position is designed to support all levels of experience:

  • Newly licensed adjusters benefit from structured training, mentorship, and back-office support.
  • Experienced adjusters gain access to qualified leads, advanced systems, and a trusted brand with a long-standing reputation.

Key Responsibilities

  • Collaboratively solicit residential and commercial new claims and referral partners
  • Sign, inspect, evaluate, and document property damage for residential and commercial claims
  • Prepare, submit, and negotiate insurance claims on behalf of policyholders
  • Communicate with clients, insurance carriers, contractors, and stakeholders to advance claims efficiently
  • Advocate for clients' best interests and ensure fair settlements are achieved
  • Maintain accurate records, reports, and claim documentation
  • Deliver exceptional customer service while educating clients on the claims process
  • Generate new business and efficiently close provided leads

Required Qualifications

  • Active Texas Public Adjuster license (or ability to obtain one)
  • Prior experience in insurance adjusting, construction, restoration, or a related field preferred, but not required
  • Strong negotiation and communication skills
  • Organized, detail-oriented, and able to manage multiple claims simultaneously
  • Professional demeanor with a client-focused mindset
  • Valid driver's license and reliable transportation for field inspections

Compensation & Benefits

  • Commission-based structure with unlimited earning potential
  • Training and ongoing professional development
  • Career growth opportunities within a supportive and collaborative team
  • Hybrid work flexibility (field + office)
  • Full administrative and office support (contracts, compliance, claims, invoicing, mortgage company payments)

The Rockwall Difference

At Rockwall, we provide unmatched support at every stage of the claims process, allowing our adjusters to focus on serving clients and building careers.

Key Advantages:

  • Comprehensive adjuster onboarding and mentorship programs
  • Professional ongoing sales training to close contracts faster and expand referral networks
  • Proprietary lead generation sources and affiliate networks
  • Automated client onboarding to reduce paperwork
  • Access to advanced claims management software for streamlined workflows
  • Hands-on field training for residential and commercial claims
  • Xactimate training and estimate reviews to ensure complete assessments
  • Seamless invoicing and fee collection support
  • Regular updates on case law, legislation, and industry trends
  • A collaborative team environment that promotes growth and shared knowledge

Why Join Rockwall NPA

  • 20+ years of insurance industry expertise
  • 15+ years as a trusted, established firm
  • Strong reputation and high staff retention
  • Proprietary lead generation sources and long-standing affiliate networks
  • Full support systems that empower adjusters to succeed
  • A company culture built on professionalism, advocacy, and results

Apply