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Leidos

Service Desk SRM Technician

Norfolk, VA · On-site

The SMIT Service Desk SRM Team has an opening for an experienced technician to work in our Norfolk ... removal of share administrators. * Reactivation/deactivation of user accounts including the ...

Leidos

Service Desk SRM Technician

Norfolk, VA

The SMIT Service Desk SRM Team has an opening for an experienced technician to work in our Norfolk ... removal of share administrators. * Reactivation/deactivation of user accounts including the ...

Synergy Staffing

VMware Administrator

Pittsburgh, PA · On-site

... seasoned VMware Administrator / Engineer with 7-10+ years of hands-on experience to maintain ... Utilize VMware Aria Automation and Site Recovery Manager (SRM) to drive operational efficiency and ...

Stem Xpert

SAP BASIS system admin

Irving, TX · On-site

SAP BASIS System Admin Irving TX 6months contract to hire Team augmentation to work on a large ... Ability to install and upgrade SAP Applications such as ECC, SRM, CRM, AP0, PI, BW, Portal to ...

BCForward

Systems Administrator

Indianapolis, IN · On-site

$41 - $42/hr

Systems Administrator Location: Indianapolis, IN 46204 Pay: $40-$41.42/hr W2 Duration: 6-Month ... AWS, Azure, VMware SRM, Docker, Jenkins, GitLab, Python, Bash, ITIL, or cloud migration experience.

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How much do srm admin jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for srm admin in the United States is $21.62, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.80 per hour, depending on experience, location, and employer.

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Infographic showing various Srm Admin job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, 1% Temporary, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $44,979 per year, or $21.6 per hour.

Service Desk SRM Technician

Norfolk, VA • On-site

Leidos
IT Services • 10K+ employees
Learn more about Leidosexternal

Full-time

Posted 9 days ago

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 153 frontline employees who took The Breakroom Quiz

Job description

The SMIT Service Desk SRM Team has an opening for an experienced technician to work in our Norfolk, VA office. The Service Request Management teams receive a wide variety of requests from Contract Technical Representatives (CTR) including access to applications, software enhancements, computer upgrades and new mobile phones. These types of requests are categorized as a 'request for service' and the Service Request Management teams identifies the process to handle service requests as 'request fulfillment'.
Primary Responsibilities:
As a Service Desk SRM Technician, you will:
  • Create and update computer objects in Microsoft Active Directory.
  • Create and update functional accounts and mailboxes in Microsoft Active Directory.
  • Support administration of network share folders through the addition and removal of share administrators.
  • Reactivation/deactivation of user accounts including the transfer of user mailbox and data.
  • Addition and removal of VIP and EVIP status including storage increase/decrease, mailbox transfers, and profile updates.
  • Answer internal and external customer inquiries concerning submitted Service Requests via either by email or telephone.
  • Schedule Field Service to perform a customer's requested move within a site.
  • Take action on any customer issue and or coordinate the escalation of the issue to the applicable internal team for corrective action.
  • Successfully resolve technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
  • Proactively assist customers to avoid or reduce problem occurrence.
  • Participates in projects for process or quality improvements.

Basic Qualifications:
  • High school education or equivalent and 1-3 years general experience, or equivalent combination of experience and college level education
  • Minimum of 6 months of tenure with the NMCI Service Desk
  • Individuals on a Performance Improvement Plan or Attendance Warning will not be considered
  • 8570 certification - CompTIA Security +CE
  • Three months or more experience supporting NNPI and/or SIPR in a Tier 1 role.
  • Ability to attain Flank Speed Tier 1.5 qualification within 30 days.
  • Superior skills in both written and verbal communication.
  • Proficiency with Microsoft PowerShell
  • Strong problem-solving skills.
  • Advanced knowledge of computer and networking technology.
  • Ability to effectively document issues, troubleshooting steps, and resolutions implemented.
  • Understands NMCI internal structure, processes and tools.
  • Proficient with HPSM ticketing and Knowledge Management System.
  • Must be a US Citizen.
  • Able to work assigned shifts as needed, including overnights and weekends.

Preferred Qualifications:
Candidates Bachelor's degree in Computer Science, Engineering, Business, or related IT or equivalent work experience 2 years of experience on NMCI Service Desk
  • Candidates with fewer than 4 attendance occurrences in a rolling 90-day period
  • Candidates with strong metrics in PAR and AHT
  • Proactive learner who takes ownership of their own growth and career development

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
September 2, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range -
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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