Student Operations Supervisor (SRAC)
Application Deadline: 2 August 2026
Department: SRAC Operations
Employment Type: Part Time
Location: Spartan Recreation and Aquatic Center
Reporting To: Joe Lopez II
Compensation: $20.50 - $23.25 / hour
Description
Position Overview
The Student Union, Inc. is 501(c)(3) nonprofit auxiliary that maintains three major facilities at San Jose State University in downtown San Jose, California. These facilities include the Diaz Compean Student Union Building, the Provident Credit Union Event Center, and the Spartan Recreation and Aquatic Center. The Student Union, Inc. functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators.
Mission
The Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services, and quality facilities to enhance the collegiate experience.
Job Summary
The Student Operations Supervisor assists with the overall daily operation of the Spartan Recreation & Aquatic Center (SRAC). This includes, supervising student staff, recreation programs, and general use of the building, including opening and closing of the facility. Under the direct supervision of the SRAC Assistant Director, Operations.
Essential Functions and Tasks
- Enforce and interpret the SRAC facility policies and procedures.
- Responsible for knowing the day-to-day operations/event schedules and preparing spaces for programs.
- Assists with patron safety by preventing and responding to emergencies, enforcing all facility rules, regulations, policies, and procedures, including aquatic emergencies.
- Maintain a clean and organized environment within the facility.
- Conduct Hourly Facility Counts while helping keep areas clean, orderly and clear of hazards
- Responsible for Opening and Closing of the facility
- Make frequent rounds of the facility and communicate within the operations staff regarding issues relating to restrooms, lockers, equipment, non-functioning lighting and take appropriate action to address situations needing immediate attention.
- Prepare clear and concise log reports regarding events, issues with staff, guest or services, condition of the facility, infrastructure or furnishings. Logs will include actions taken to address issues along with additional information so management can address issue.
- Prepare to lead the emergency action plan of the SRAC in response to any major medical situation or injury.
- Step in and cover for student employees who are unable to make it in for their shifts, while continuing to meet the requirements of their current positions.
- Ability to de-escalate confrontations, conflict, and other issues in the facility and document appropriately, including with physically/verbally aggressive individuals.
- Ability to thoroughly document injuries, incidents, and other issues in the facility for Professional Staff response, or campus partner response.
- Provide on-site supervision of building staff, and help facilitate shift changes as needed.
- Assist with any injury or incidents while on duty, submit injury reports and report them to a full-time staff member.
- Respond to building system failures, and report to Assistant Director.
- Communicates non-emergency maintenance and custodial needs to appropriate personnel.
- Properly communicate and document any incidents or accidents.
- Assist with daily credit card transactions and end of day reconciliation in accordance with Student Union policies and procedures.
- Assist with recruiting, hiring, training, supervising, and evaluating student staff.
- Assist with loss prevention and equipment inventory.
- Assist with providing tours of the SRAC.
- Assist with promotional events being held at SRAC, including but not limited to, tabling, special events, summer orientation, and more.
- Attend all regularly scheduled staff meetings, training days, and workshops.
- Performs other duties assigned
Qualifications
Minimum Qualifications
- Current First Aid/CPR/AED certification, American Red Cross preferred. Online certifications will not be accepted.
- Must be a current employee with Spartan Recreation or Student Union and have worked for a minimum of one semester or have worked for another Collegiate Recreation Facility for a year
- Must be a matriculated SJSU student and continuously enrolled at least half-time* during the academic term.
- *Half-time is defined as follows: Enrollment Status Half-time Units Undergraduate and Post baccalaureate Students 6.0-8.0 hours/semester
Knowledge, Skills and Abilities
- Knowledge of general facility operations, to include basic maintenance and custodial experience preferred.
- Strong customer service and interpersonal skills, ability to manage conflicts.
- Able to lift 45 pounds safely and stand for an extended period of time.
- Maintain a professional appearance and attitude
Work Requirements
Physical Demands and Work Environment
1. The position works in an indoor, recreation facility program-oriented environment.
a. The physical demands of this position are described below
i. Sitting, walking, twisting, bending, climbing, pulling, pushing, squatting, crawling, kneeling, balancing, reaching, and coordination (eye, hand, foot).
ii. Fall (Slip, Trip) Conditions that result in falls (impacts) from height or traditional walking and playing surfaces.
iii. Lifting and carrying, often 10-25lbs, frequently 26-50lbs, occasionally 50-75 lbs. iv. Hearing and speaking to exchange information in person or on the telephone.
v. Dexterity of hands, fingers, and wrists to operate a computer keyboard and calculator.
Employment Information & Policies
Benefits
This position is employed through the Student Union at San Jose State University which offers employees to receive 40 hours of sick pay during the calendar year.
Equal Opportunity/Affirmative ActionThe Student Union of San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, pregnancy, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. The Student Union and SJSU have a firm and unambiguous commitment to the active elimination of discrimination, and the affirmative recruitment of a diverse, multi-racial community of students, faculty and staff.
Background Check and FingerprintingStudent Union employees are required to undergo and complete a successful background check that includes verification of employment and education, as well as a check of criminal records for employment. Candidates for positions where the employee will come in regular contact with minors and cash management will be required to be fingerprinted. This policy includes emergency hires and may also be applicable to volunteers depending on the work performed. In some cases, the background check will include a credit check and/or a Department of Motor Vehicles check, as well as a check of licenses and certificates when applicable. All background checks are conducted through the Student Union third-party vendor, Accurate Background.
California State University (CSU) Learning and DevelopmentWithin the first month, all employees are required to complete the following compliance online training session through CSU Learn, the University's employee training platform. Employees will be enrolled in the training soon after their appointment is processed and will be notified via email from CSULearning@sjsu.edu
- CSU - Injury and Illness Prevention Program
- CSU - Preventing Discrimination and Harassment for Non-Supervisors
- CSU - Sexual Misconduct Prevention Program (Title IX) - required within the first 6 months of hire
- Data Security and FERPA
California Child Abuse and Neglect Reporting ActAll Student Union at San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
