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Sr Operations Representative Jobs in Alberta (NOW HIRING)

Brookfield Properties

Senior Property Manager

Calgary, AB · On-site

  • Retirement

The incumbent will direct all physical operational and administrative functions associated with the ... Support office and retail leasing representatives and participate in lease negotiations and ...

Trans Alta

Senior Project Engineer

Calgary, AB · On-site

  • Medical

  • Retirement

  • PTO

... operations stakeholders from project development through to commissioning and start-up. The ... Demonstrated experience representing an owner's team on large, complex projects with multiple ...

TransAlta

Senior Project Engineer

Calgary, AB

  • Medical

  • Retirement

  • PTO

... operations stakeholders from project development through to commissioning and start-up. The ... Demonstrated experience representing an owner's team on large, complex projects with multiple ...

PwC

AI & Advanced Analytics, Senior Manager

Calgary, AB · On-site

CA$168K - CA$218K/yr

Experience building and running AI programs, including governance and strategy/operations ... The posted salary range represents the expected hiring range for PwC locations in major city ...

Lineage Logistics

Customer Care Representative

Calgary, AB · On-site

  • Medical

  • Dental

  • Life

  • PTO

The Customer Service Representative (CSR) is the frontline contact for customers, responsible for ... or Senior Team Lead. * Capture and document lead generation details accurately. Operational ...

WSP

Senior Water Quality Modeller

Calgary, AB · On-site

CA$110K - CA$146K/yr

Designing and supervising field programs, including baseline, operational, aquatic effects, and ... Acting as a senior technical representative with clients, regulators, and stakeholders, including ...

WSP

Senior Water Quality Modeller

Calgary, AB

CA$110K - CA$146K/yr

Designing and supervising field programs, including baseline, operational, aquatic effects, and ... Acting as a senior technical representative with clients, regulators, and stakeholders, including ...

7-ELEVEN

Sr Technical Analyst

Calgary, AB · On-site

Collaborate with managed services providers for network and security operations. * Implement and ... Job Types: Full-time, Permanent If an hourly or salary range is included in this ad it represents ...

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All JobsSr Operations Representative JobsSr Operations Representative Jobs in Alberta

Sr Operations Representative information

What is a Sr Operations Representative?

Sr Operations Representatives are experienced professionals who oversee and coordinate daily operational activities within a company or department. They ensure that processes run smoothly, handle complex customer or client issues, and often assist in training or mentoring junior staff. Their role may also involve monitoring compliance, improving efficiency, and supporting management in implementing new policies or procedures. Typically, Sr Operations Representatives have in-depth knowledge of company operations and play a key role in achieving organizational goals.

What are the key skills and qualifications needed to thrive as a Sr Operations Representative?

To thrive as a Sr Operations Representative, you need a solid understanding of operational processes, strong analytical abilities, and experience in customer service or business administration, typically supported by a relevant degree or equivalent experience. Familiarity with enterprise resource planning (ERP) systems, CRM software, and proficiency in Microsoft Office are commonly required, along with knowledge of industry-specific platforms. Excellent communication, problem-solving, and organizational skills help you manage tasks efficiently and build strong client relationships. These abilities ensure smooth daily operations, effective issue resolution, and the delivery of high-quality service to both internal and external stakeholders.

What are some common challenges faced by a Sr Operations Representative, and how can they be effectively managed?

Sr Operations Representatives often handle complex tasks such as process optimization, issue resolution, and cross-departmental coordination. Common challenges include managing high volumes of transactions, addressing unexpected operational disruptions, and ensuring compliance with company policies. To effectively manage these challenges, it's important to leverage strong organizational skills, maintain clear communication with team members and stakeholders, and stay up-to-date on operational best practices. Proactively identifying potential bottlenecks and using data-driven approaches can also help streamline workflows and minimize errors.

What is the difference between Sr Operations Representative vs Operations Specialist?

AspectSr Operations RepresentativeOperations Specialist
Required CredentialsHigh school diploma; some roles prefer associate or bachelor’s degree; relevant certificationsHigh school diploma; certifications may be beneficial
Work EnvironmentOffice setting; customer service and administrative tasksOffice or warehouse; process coordination and support
Employer & Industry UsageCommon in logistics, manufacturing, and service industriesUsed across various industries including logistics, retail, and manufacturing
Search & Comparison IntentOften compared for roles involving operations support and coordinationCompared for roles focusing on process improvement and support

The main difference is that Sr Operations Representatives typically handle more complex customer interactions, oversee operational processes, and may have leadership responsibilities, whereas Operations Specialists focus on supporting daily operations, process execution, and coordination. Both roles require similar credentials and are common in similar industries, but the Sr Operations Representative often involves more customer-facing and supervisory duties.

Is operations a high paying job?

The salary for a Sr Operations Representative varies depending on industry, location, and experience, but it is generally considered a mid- to high-level position with competitive pay. Salaries often range from $50,000 to $80,000 annually, with potential for bonuses and benefits. Skills in process management, communication, and problem-solving can influence earning potential.

What are 5 careers in operations?

Careers in operations include roles such as Operations Manager, Supply Chain Analyst, Logistics Coordinator, Production Supervisor, and Business Process Analyst. These positions involve managing workflows, optimizing efficiency, and coordinating resources within organizations, often requiring skills in project management and familiarity with tools like ERP systems.

What does a senior operations representative do?

A senior operations representative manages and oversees daily business operations, ensuring efficiency and compliance. They handle customer service, coordinate between departments, analyze performance metrics, and may use tools like CRM or ERP systems to optimize processes.

What are popular job titles related to Sr Operations Representative jobs in Alberta?

For Sr Operations Representative jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Sr Operations Representative jobs in Alberta look for?

The top searched job categories for Sr Operations Representative jobs in Alberta are:

What cities in Alberta are hiring for Sr Operations Representative jobs?

Cities in Alberta with the most Sr Operations Representative job openings:

Sr Operations Representative jobs near you
Infographic showing various Sr Operations Representative job openings in Alberta as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

North American Operations Customer Engagement Lead

Purolator

Calgary, AB

Full-time

Posted 25 days ago

Job description

It's not a package. It's a promise.

As Canada's leading integrated freight, package, and logistics provider, we've been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver - it's all possible because of our people. So, whether you're looking to build new skills, make an impact in your community, or inspire your team, we go there for you. 

Description

North American Operations Customer Engagement Lead

Within North American Solutions Design Team, this role will be responsible to represent Sr Director of North American Solution Design with sales requests including priority initiatives as defined by the Sr Director. The North American Operations Customer Solutions Lead will collaborate with internal and external stakeholders and oversee cross-functional teams regarding client's concerns, initiative and projects. In addition, the Lead  will strategize on project scope, objectives, and risks, critical and non-critical paths, ensuring stakeholder engagement and alignment.

We are considering candidates across North America for this role.

Responsibilities

-Support Account Executives with service escalations in developing and managing relationships with internal and external customers where contact involves probing and interpretation in dealing with complex or sensitive issues and/or gaining cooperation with accountability.
-National in scope Sales and Customer support, representing Operations in Customer needs analysis, Customer service questions/concerns, and meeting with National customers when required.
-Working with internal stakeholders to identify cost and network impacts.
-Responsible for developing onboarding deployment plans, managing resource allocation, and master schedules, as well as risk analysis, and leading project reviews.
-Adhoc projects, collaborating with key subject matter experts throughout the head office and the field.
-Manage and oversee client programs and projects, from conception to implementation; both from a high-level perspective as well as detailed business analysis, with a focus on achieving and sustaining customer satisfaction, through building customer relationships.
-Analyze customer requirements and work with all functional groups to develop customer solutions including coordinating with operational staff in other divisions for integrated distributions across geographies.
-Determine facility and labor requirements and work with other operations and lines of business to identify appropriate facilities and manpower.
-Guide the Process Owners and other stakeholders through the required deliverables to execute the desired outcome of the project or task.
-Strategize, build, and maintain new initiatives, identify short-term and long-term opportunities that align with corporate objectives.
-Continually focus on cost controls and reductions, revenue generation, and overall customer and stakeholder satisfaction.
-Account for non-standard customer expectations and work with internal stakeholders to identify cost impacts.
-Drive revenue by interfacing with sales/operations to generate growth within the geography (new and existing customers), including presenting solutions to existing and new customers.
-Provide summary level reporting of productivity, revenue, and service.

Experience

-Over 4 years and including 5 years (generally progressive experience).
-Vast Operations experience within Purolator or other Transportation/Logistics leaders.
-Knowledge of Courier, Freight, Logistics and North America geography.
-Ability to learn and understand Purolator-specific systems (Salesforce, Medgate, Qlikview Dashboards, FMR, Daily tracking, etc.).
-Above-average Purolator Operations acumen.
-High level of business oral and written communication skills.
-Project Management experience.
-Advanced knowledge of MS Office suite.

Education

Equivalent to University Graduation in General Courses - Analytical, critical thinking, and research skills gained.

Language Requirement: There are no language requirements for this position.

POSTING DETAILS
Location:                    530 - Corporate  
Working Conditions: Office Environment 

Reports to:   Senior Manager North American Strategic Customer Support 
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Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster. 

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.

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