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Sr Csr Jobs in San Ramon, CA (NOW HIRING)

Gener8

Sr. Customer Service Representative

San Jose, CA · On-site

$22.50 - $31/hr

Job Title: Sr. Customer Service Representative Reporting to: Director, Purchasing Location: San Jose, California Job Site: On-Site Revision Date: August 3, 2026 About us: We know what it takes to be ...

Domino's Pizza LLC

Customer Service Rep

San Leandro, CA · On-site

$17.75 - $24/hr

Customer Service Rep We are looking for customer service representatives with hustle, personality, and people skills. Customer service representatives are responsible for greeting customers ...

Domino's Pizza

Customer Service Rep

San Leandro, CA · On-site

$18 - $24.50/hr

Lots of Career Opportunities Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer ...

Domino's

Customer Service Rep

Hayward, CA · On-site

$18.50 - $25/hr

Lots of Career Opertunities Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

Domino's Franchise

Customer Service Rep

Hayward, CA · On-site

$18.25 - $25/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Domino's

Customer Service Rep

San Leandro, CA · On-site

$18 - $24.50/hr

Lots of Career Opportunities Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer ...

Domino's Pizza

Customer Service Rep

Hayward, CA

$18.50 - $25/hr

Lots of Career Opertunities Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

Domino's Pizza

Customer Service Rep

Union City, CA · On-site

$18 - $24.50/hr

Lots of Career Opportunities Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer ...

Domino's

Customer Service Rep

Union City, CA · On-site

$18 - $24.50/hr

Lots of Career Opportunities Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer ...

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All JobsSr Csr JobsSr Csr Jobs in San Ramon, CA

Sr Csr information

See San Ramon, CA salary details

$13

$25

$39

How much do sr csr jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for sr csr in San Ramon, CA is $25.79, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.46 per hour, depending on experience, location, and employer.

What is a Sr CSR?

Sr CSRs, or Senior Customer Service Representatives, are experienced professionals who handle complex customer inquiries, resolve escalated issues, and often mentor junior staff. They typically work in call centers, retail, finance, or other industries where customer service is essential. Their responsibilities may include providing advanced support, training new employees, and ensuring high-quality service standards are met. Sr CSRs play a crucial role in maintaining customer satisfaction and loyalty.

How does a Sr CSR typically collaborate with other departments to resolve customer issues?

As a Senior Customer Service Representative (Sr CSR), you will often serve as a liaison between customers and various internal departments such as sales, technical support, or billing. You may need to escalate complex issues, coordinate with team leads, and ensure that customer concerns are addressed efficiently. Building strong communication channels and maintaining detailed records are crucial for timely resolution. This cross-functional collaboration not only streamlines the customer experience but also helps you develop a broader understanding of company operations.

What are the key skills and qualifications needed to thrive as a Sr CSR, and why are they important?

To excel as a Senior Customer Service Representative, you need strong communication skills, in-depth knowledge of customer service protocols, and typically a high school diploma or equivalent, with several years of relevant experience. Familiarity with CRM software, ticketing systems, and sometimes certifications like HDI or customer service training are commonly required. Excellent problem-solving abilities, patience, and leadership skills help you handle escalated issues and mentor junior staff. These skills ensure efficient resolution of complex customer needs and contribute to team performance and customer satisfaction.

What are popular job titles related to Sr Csr jobs in San Ramon, CA?

For Sr Csr jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Sr Csr jobs in San Ramon, CA look for?

The top searched job categories for Sr Csr jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Sr Csr jobs?

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Sr Csr jobs near you

Sr Customer Service Representative

Genuine Parts Company

Newark, CA • On-site

$28.29 - $36.82/hr

Other

Medical, Retirement, PTO

Re-posted 24 days ago

Genuine Parts Company rating

7.3

Company rating: 7.3 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

212th of 421 rated retail wholesalers

Job description

SUMMARY:
Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.
COMPENSATION: $28.29 - $36.82/Hour
JOB DUTIES
  • Responds to complex customer inquires regarding products, provides quotes, and handles order entry.
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • May handle customer returns.
  • May be assigned to one customer.
  • Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
  • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
  • May be responsible for quality and/or safety in the branch.
  • Performs other duties as assigned.
EDUCATION & EXPERIENCE
  • Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
  • Reliability, organization, and attention to detail required.
  • Excellent communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Excellent computer skills.
  • Excellent negotiation skills.
  • Strong product knowledge.

PHYSICAL DEMANDS:
LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles
are subject to continuous video monitoring.
SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility
BUDGET RESPONSIBILITY: No
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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