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Sr Csr Jobs in Edison, NJ (NOW HIRING)

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$12

$23

$36

How much do sr csr jobs pay per hour?

As of May 27, 2026, the average hourly pay for sr csr in Edison, NJ is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Representative, and why are they important?

To excel as a Senior Customer Service Representative, you need strong communication skills, in-depth knowledge of customer service protocols, and typically a high school diploma or equivalent, with several years of relevant experience. Familiarity with CRM software, ticketing systems, and sometimes certifications like HDI or customer service training are commonly required. Excellent problem-solving abilities, patience, and leadership skills help you handle escalated issues and mentor junior staff. These skills ensure efficient resolution of complex customer needs and contribute to team performance and customer satisfaction.

How does a Sr CSR typically collaborate with other departments to resolve customer issues?

As a Senior Customer Service Representative (Sr CSR), you will often serve as a liaison between customers and various internal departments such as sales, technical support, or billing. You may need to escalate complex issues, coordinate with team leads, and ensure that customer concerns are addressed efficiently. Building strong communication channels and maintaining detailed records are crucial for timely resolution. This cross-functional collaboration not only streamlines the customer experience but also helps you develop a broader understanding of company operations.

What are Sr CSRs?

Sr CSRs, or Senior Customer Service Representatives, are experienced professionals who handle complex customer inquiries, resolve escalated issues, and often mentor junior staff. They typically work in call centers, retail, finance, or other industries where customer service is essential. Their responsibilities may include providing advanced support, training new employees, and ensuring high-quality service standards are met. Sr CSRs play a crucial role in maintaining customer satisfaction and loyalty.
What are popular job titles related to Sr Csr jobs in Edison, NJ? For Sr Csr jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Sr Csr jobs in Edison, NJ look for? The top searched job categories for Sr Csr jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Sr Csr jobs? Cities near Edison, NJ with the most Sr Csr job openings:
Sr Csr jobs near you
Infographic showing various Sr Csr job openings in Edison, NJ as of May 2026, with employment types broken down into 92% Full Time, 3% Part Time, and 5% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $49,686 per year, or $23.9 per hour.

Senior Customer Service Representative

New York City | Administration & Human Resources

Manhattan, NY • On-site

$21.25 - $29.25/hr

Other

Posted 20 days ago

Job description

Senior Customer Service Representative

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City's communities.

Licensing seeks a Senior Customer Service Representative to join the Intake team, with strong customer service, communications, and organizational skills. The prospective candidate will be responsible for the following tasks:

  • Under supervision, perform clerical work including complex data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants.
  • Check records for accuracy of information and for conformity with established policy and procedures.
  • Monitor and provide coaching to other staff.
  • Perform ordinary mathematical computations while accepting and processing payments, completing close outs, and other tasks as assigned.
  • Provide high-volume customer service to licensing applicants in person and via phone.
  • Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license.
  • Assist coverage with receptionist/front desk duties
  • Answer telephone calls, emails and written correspondence and communicate applicant information.
  • Attend seminars, meetings and/or trainings.
  • Follow all division and agency policies and procedures.
  • Perform all relevant and related Licensing tasks as assigned when needed.
Minimum Qualifications

Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Preferred Skills

- Computer literate (MS Word, Excel & Outlook) - Detail oriented - Professional demeanor - Strong oral and communication skills - Organized - Self-motivated - Fluency in a language in addition to English a plus

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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