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Sr Client Service Rep Jobs in Raleigh, NC (NOW HIRING)

Kobie Marketing

Director, Client Services

Raleigh, NC · Remote

Build and maintain senior-level client relationships, acting as a trusted advisor. * Navigate ... Identify opportunities for organic growth across services, technology, and analytics. * Co-create ...

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defi AUTO LLC

Client Service Executive

Raleigh, NC · On-site

$82K - $117K/yr

As a Client Service Executive within the Managed Servicing business, you operate in a highly ... Serve as the primary liaison between clients and the organization, effectively representing the ...

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Ultimate LLC

Licensed Property & Casualty CSR

Raleigh, NC · On-site

$38K - $53K/yr

Licensed Property & Casualty Customer Service Representative (CSR) Location: Raleigh, NC (Fully In ... Respond promptly to client inquiries regarding auto, home, renters, commercial property, and ...

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All JobsSr Client Service Rep JobsSr Client Service Rep Jobs in Raleigh, NC

Sr Client Service Rep information

See Raleigh, NC salary details

$11

$22

$34

How much do sr client service rep jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for sr client service rep in Raleigh, NC is $22.43, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $24.76 per hour, depending on experience, location, and employer.

What does a senior customer service rep do?

A senior customer service representative handles complex customer inquiries, resolves issues, and provides support to ensure customer satisfaction. They often mentor junior staff, use customer management software, and may handle escalations or special cases to maintain service quality.

Is CSR a good entry level position?

A Customer Service Representative (CSR) role is often considered an entry-level position that provides foundational skills in communication, problem-solving, and customer interaction. It can serve as a stepping stone to more advanced roles in sales, account management, or client relations, especially with experience and additional training. However, the suitability depends on individual career goals and the specific company's job requirements.

What is the difference between Sr Client Service Rep vs Client Service Representative?

AspectSr Client Service RepClient Service Representative
Required CredentialsHigh school diploma; experience; sometimes certifications in customer serviceHigh school diploma; entry-level experience
Work EnvironmentCall centers, corporate offices, client-facing rolesCall centers, retail, corporate offices
Employer & Industry UsageFinancial services, telecom, insuranceRetail, banking, healthcare
Comparison Search IntentUnderstanding seniority and responsibilitiesEntry-level customer service roles

The main difference between a Sr Client Service Rep and a Client Service Representative lies in experience, responsibilities, and sometimes certifications. The senior role typically involves handling more complex client issues, mentoring junior staff, and having a deeper understanding of products and services. Both roles are common in customer service environments across various industries, but the senior position indicates a higher level of expertise and responsibility.

What job makes $10,000 a month without a degree?

A Senior Client Service Representative can potentially earn $10,000 a month through commissions, bonuses, and high-volume client accounts, especially in industries like finance or technology. Success in such roles often depends on experience, sales skills, and performance, rather than formal education.

What is the highest paid customer service job?

Senior client service representatives in specialized industries such as finance, technology, or healthcare can earn higher salaries, often exceeding $70,000 annually. Executive-level customer service roles, like Customer Service Director or VP, tend to have higher compensation, especially with leadership responsibilities and relevant certifications.
What are popular job titles related to Sr Client Service Rep jobs in Raleigh, NC? For Sr Client Service Rep jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Sr Client Service Rep jobs in Raleigh, NC look for? The top searched job categories for Sr Client Service Rep jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Sr Client Service Rep jobs? Cities near Raleigh, NC with the most Sr Client Service Rep job openings:
Sr Client Service Rep jobs near you
Director, Client Services

Director, Client Services

Kobie Marketing

Raleigh, NC • Remote

Full-time

Posted 15 days ago

Be an early applicant

Job description

Join a National Top Workplace 
 
Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. 
 
Join Us from Anywhere 
While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with: 

·         Flexible Time Off to recharge when needed 
·         Nine Company-Wide Holidays 
·         A diverse suite of benefits prioritizing your growth, development, and personal well-being 

Discover more about our perks and benefits here. 
 
Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. 


About the team and what we'll build together 

Kobie’s Client Services team operates at the intersection of loyalty strategy, market intelligence, and enterprise relationship leadership. As Director, Client Services, you will lead strategic client relationships and oversee the delivery of loyalty programs that drive customer engagement and grow enterprise value. This role combines strategic vision with operational excellence, requiring strong leadership, deep industry expertise, and the ability to influence senior client stakeholders.

This role blends strategic thought leadership, technical fluency, analytical rigor, and exceptional relationship management. You will guide the evolution of loyalty programs, orchestrate cross-functional delivery, and champion innovations that create differentiated consumer experiences.

How you will make an impact

Strategic Program Leadership

  • Own client loyalty program strategy and performance, ensuring alignment with client objectives and KPIs.
  • Translate insights into actionable recommendations that optimize program ROI and member engagement.

Client Relationship Management

  • Build and maintain senior-level client relationships, acting as a trusted advisor.
  • Navigate organizational dynamics to anticipate challenges and proactively address risks.

Growth & Innovation

  • Identify opportunities for organic growth across services, technology, and analytics.
  • Co-create enhancements with clients to maintain competitive advantage.

Cross-Functional Orchestration

  • Partner with Technology, Product, Decision Science, and Strategy teams to deliver seamless program execution.
  • Influence internal priorities based on client needs and market trends.

Financial Accountability

  • Manage account-level budgets and profitability; forecast revenue and resource allocation.

Team Leadership

  • Mentor and develop team members; foster a culture of accountability and continuous improvement.
  • May lead direct reports or project teams depending on account scope.

Market & Competitive Insight

  • Monitor industry trends and competitor programs to inform strategic recommendations.
What you need to be successful
  • 10–12 years in client services, loyalty marketing, CRM, or enterprise program management, with significant experience in retail.
  • Proven ability to lead strategic accounts and manage senior client relationships.
  • Strong understanding of loyalty strategies, CRM platforms, and data-driven engagement.
  • Exceptional communication, strategic thinking, and problem-solving skills.
  • Experience managing budgets and driving growth within client portfolios.
  • Ability to lead and inspire cross-functional teams in a fast-paced environment.
  • Bachelor’s degree required; advanced degree or relevant certifications preferred.
  • Ability to travel up to 20%, with peak periods up to 35%.
Who we are  As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty. 
 
A place for all We celebrate and embrace diversity at Kobie! 
Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law. 
 
We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values. 
 
Ready to join us? If you’re ready to make an impact and grow in a supportive, innovative environment, we’d love to hear from you. Apply today and join the best and brightest in loyalty! 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.