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Sr Claims Rep Jobs (NOW HIRING)

Brown & Brown

Senior Claims Representative

Carmel, IN · On-site

Senior Claims Representative Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a ...

Brookfield

Senior Claims Representative

Albany, NY · On-site

$24.75 - $28.65/hr

Senior Claims Representative Employment Type: Full-Time FLSA Status: Non-Exempt Location: In Office - Any employee, in any Clearbrook office, can apply for this opportunity and stay in their current ...

Brookfield

Senior Claims Representative

Albany, NY · On-site

$24.75 - $28.65/hr

Senior Claims Representative Employment Type: Full-Time FLSA Status: Non-Exempt Location: In Office - Any employee, in any Clearbrook office, can apply for this opportunity and stay in their current ...

Brookfield

Senior Claims Representative

Albany, NY · On-site

$24.75 - $28.65/hr

Senior. Claims Representative Employment Type: Full-Time FLSA Status: Non-Exempt Location: In Office - Any employee, in any Clearbrook office, can apply for this opportunity and stay in their current ...

Brookfield

Senior Claims Representative

Omaha, NE · On-site

$24.75 - $28.65/hr

Senior Claims Representative Employment Type: Full-Time FLSA Status: Non-Exempt Location: In Office - Any employee, in any Clearbrook office, can apply for this opportunity and stay in their current ...

Brookfield

Senior Claims Representative

Omaha, NE

$24.75 - $28.65/hr

Senior Claims Representative Employment Type: Full-Time FLSA Status: Non-Exempt Location: In Office - Any employee, in any Clearbrook office, can apply for this opportunity and stay in their current ...

Brookfield

Senior Claims Representative

Omaha, NE · On-site

$24.75 - $28.65/hr

Senior. Claims Representative Employment Type: Full-Time FLSA Status: Non-Exempt Location: In Office - Any employee, in any Clearbrook office, can apply for this opportunity and stay in their current ...

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Sr Claims Rep information

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How much do sr claims rep jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for sr claims rep in the United States is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.40 per hour, depending on experience, location, and employer.

What does a Sr Claims Rep do?

A Sr Claims Rep, or Senior Claims Representative, is responsible for investigating, evaluating, and resolving insurance claims. They handle more complex or high-value cases, review policy details, gather evidence, and communicate with policyholders, claimants, and other parties involved. Their role often includes negotiating settlements and ensuring claims are processed efficiently and in compliance with company guidelines and legal requirements. Senior Claims Reps may also mentor junior staff and contribute to process improvements within their department.

What are the key skills and qualifications needed to thrive as a Sr Claims Rep?

To excel as a Sr Claims Rep, you need in-depth knowledge of insurance policies, claims processing, and investigative techniques, typically supported by relevant experience or certifications such as AIC (Associate in Claims). Familiarity with claims management systems, industry software, and regulatory compliance tools is commonly required. Strong analytical thinking, negotiation skills, and effective communication help you resolve complex cases and build rapport with clients. These skills are vital for ensuring fair, timely claim resolutions and maintaining customer trust while minimizing risk for the organization.

How does a Sr Claims Rep typically collaborate with other departments to resolve complex claims?

A Sr Claims Rep frequently works closely with underwriting, legal, and risk management teams to investigate and resolve complex claims efficiently. They participate in cross-departmental meetings to review claim details, gather expert opinions, and ensure compliance with company policies. This collaboration ensures a thorough and fair evaluation of each claim, promotes consistent communication, and helps identify any potential areas for process improvement. Building strong relationships with colleagues in these departments is key to achieving optimal claim outcomes.

What is the difference between Sr Claims Rep vs Claims Adjuster?

AspectSr Claims RepClaims Adjuster
Required CredentialsHigh school diploma or equivalent; often some insurance licensingHigh school diploma; state licensing often required
Work EnvironmentOffice-based, handling complex claims, mentoringField or office-based, investigating claims on-site or remotely
Industry UsageInsurance companies, claims departmentsInsurance companies, third-party administrators
Common Search/ComparisonSr Claims Rep vs Claims Adjuster

The main difference is that Sr Claims Reps typically handle more complex or high-value claims, often providing guidance and oversight, while Claims Adjusters investigate and settle claims, sometimes in the field. Both roles require similar credentials and work within insurance companies, but Sr Claims Reps usually have more experience and responsibilities.

Is insurance claims a stressful job?

A senior claims representative role can be stressful due to the need to evaluate complex claims accurately and meet deadlines. The job often involves handling difficult customer interactions and working under pressure, but it also offers opportunities for problem-solving and professional growth. Stress levels vary depending on workload, company environment, and individual coping skills.

What cities are hiring for Sr Claims Rep jobs?

Cities with the most Sr Claims Rep job openings:

What states have the most Sr Claims Rep jobs?

States with the most job openings for Sr Claims Rep jobs include:

What are popular job titles related to Sr Claims Rep jobs?

For Sr Claims Rep jobs, the most frequently searched job titles are:

Sr Claims Rep jobs near you

Senior Claims Representative

Carmel, IN • On-site

Brown & Brown
Law Firms • 11 - 50 employees
Learn more about Brown & Brownexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Senior Claims Representative

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Senior Claims Representative to join our growing team in Carmel, IN!

The Senior Claims Representative manages high priority accounts and catastrophic claims.

How You Will Contribute:

  • Maintain a claim inventory as deemed appropriate by management
  • Verify, research evaluate and make recommendations on appropriate coverage on each claim, using discretionary judgment
  • Make timely contact with members, injured workers, agents, providers, attorneys, etc.
  • Investigate claim with phone interviews/emails and obtain appropriate documentation
  • Evaluate exposure and adjust reserves as required
  • Conclude claim processing in accordance with company standards
  • Meet with members, agents, injured workers, attorneys, etc. as deemed necessary
  • Provide training and act as a mentor for members and other claims personnel
  • Travel to annual workers compensation conference and/or attend educational seminars
  • Other job-related projects or assignments as delegated
  • The Sr. Claims Representative will maintain and uphold a high standard for customer service.

Licenses and Certifications:

  • Insurance and/or Industry certification or designation

Skills & Experience to Be Successful:

  • Associate's or Bachelor's degree in business, financial related discipline, or Human Resources (preferred)
  • Proficient with Microsoft, Windows, Excel, IVOS, etc.
  • Exceptional telephone demeanor
  • Ability to maintain a high level of confidentiality
  • 3 – 5 years' experience in similar position

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

  • Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".

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