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Sr Analyst Workforce Management Jobs in Colorado

IPL (Indiana)

Workforce Planning Senior Analyst

Louisville, CO · On-site

$89K - $111K/yr

Analyze workforce metrics, headcount trends, labor costs, and people-related expenses to identify ... Demonstrated ability to manage multiple priorities in a fast-paced environment while maintaining ...

T Rowe Price

Workforce Analyst

Colorado Springs, CO · Hybrid

Role Summary Reporting to the Manager of Service Insights and Modeling (SIM), the Workforce Analyst implements daily forecasting and long-term planning activities. They will be responsible for ...

Deloitte

UKG PRO HCM Senior Consultant

Denver, CO · On-site

... a workforce management implementation, including business analysis, functional specification ... UKG PRO HCM Senior Consultant Deloitte's Human Capital practice helps organizations address the ...

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All JobsSr Analyst Workforce Management JobsSr Analyst Workforce Management Jobs in Colorado

Sr Analyst Workforce Management information

What is the difference between Sr Analyst Workforce Management vs Workforce Analyst?

AspectSr Analyst Workforce ManagementWorkforce Analyst
Required CredentialsBachelor's degree, experience in workforce planning, proficiency in workforce management toolsBachelor's degree, data analysis skills, familiarity with scheduling software
Work EnvironmentCorporate offices, call centers, or service centersCall centers, customer service departments, or operations teams
Employer & Industry UsageUsed in industries like telecommunications, finance, and retail for strategic planningCommonly found in customer service and contact center industries

The main difference is that Sr Analyst Workforce Management typically involves strategic planning, advanced analytics, and leadership responsibilities, while Workforce Analysts focus on data collection, scheduling, and operational support. Both roles require analytical skills and familiarity with workforce management tools, but the senior analyst position usually demands more experience and a broader scope of responsibilities.

How much is the salary of a senior analyst?

The salary of a senior analyst typically ranges from $70,000 to $100,000 annually, depending on the industry, location, and experience. In workforce management roles, salaries may vary based on company size and specific responsibilities, with additional compensation often including bonuses and benefits.

Is a Sr analyst workforce management analyst a good career?

A Senior Workforce Management Analyst is a valuable role focused on optimizing staffing, forecasting, and scheduling using tools like Excel and workforce management software. It offers opportunities for career growth in operations, analytics, and leadership, especially in industries with large customer service or call center operations.

What does a senior analyst workforce management do?

A senior analyst workforce management is responsible for forecasting staffing needs, analyzing workforce data, and developing schedules to ensure optimal staffing levels. They use tools like workforce management software and data analysis skills to improve operational efficiency and meet service level goals.

What are popular job titles related to Sr Analyst Workforce Management jobs in Colorado?

For Sr Analyst Workforce Management jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Sr Analyst Workforce Management jobs in Colorado look for?

The top searched job categories for Sr Analyst Workforce Management jobs in Colorado are:

What cities in Colorado are hiring for Sr Analyst Workforce Management jobs?

Cities in Colorado with the most Sr Analyst Workforce Management job openings:

Sr Analyst Workforce Management jobs near you
Infographic showing various Sr Analyst Workforce Management job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution.

Workforce Management Analyst, Utilization Management

Capital Rx

Denver, CO • On-site

$76K - $95K/yr

Other

Posted 2 days ago

New

Job description

About Judi Health

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels.
At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit www.judi.health.

Location: Hybrid 3 days (offices in NYC, Denver, CO and Charlotte, NC area)

Responsibilities:

  • Theanalystpartners withUMmanagementand UM Work Force Managerto develop strategic and tactical approaches and action plans that result in superior customer serviceexperiences
  • Responsible for real-time monitoring, queuemanagementand schedule adherence
  • Actively manage volumes to ensureoptimalstaffinglevels
  • Facilitate agent skill assignment andmonitorreal-time ACD agent work statereports
  • Monitor real-time adherence and provide weekly/monthly adherence adjustments andreporting
  • Fill overtime and under time staffing levels within the daily schedule to align withforecast
  • Coordinate with training for scheduling training opportunities during business hours
  • Responsible for the completeness and accuracy of call center agent information housed in WFM and payrolltools
  • Attend to email inquiries, schedule adjustment requests and ad-hoctasks
  • Responsible for daily/weekly/monthly attendance reporting
  • First point of contact for WFMregardingsystem-related issues that impact production; Track and report issues and resolution
  • Createaccurateandtimelyreports that reflect the centers performance related to systemictools
  • Participate in activities, including ad-hoc tasks designed to improve customer satisfaction and businessperformance
  • Adviseshiring needs and business decisions based on forecasts andresults
  • Makes complex decisions while assessing risks that canimpactlevel of the services weprovide
  • Works with members of the management team to ensure meetings and trainings are scheduled, whilemaintainingacceptable service levels
  • Re-prioritizing daily tasks due to immediate actions that must be taken to ensure acceptablelevels
  • Develops andmaintainshistorical data (e.g.absenteeism, attrition, management investment, call volume, productivity, service level performance, and staffing adherence etc....)
  • Benchmarks other call centers for service level targets, technology, and call routing processes

Required Qualifications:

  • ABachelor's degree in business management, math, statistics, economics, or related field is preferred but notrequired; Equivalent training and experience may be substituted and considered
  • 5+ years of call center experience
  • 3+ years of experience in a workforce management role desired
  • Intermediate experience with Microsoft Excelutilizingformulas, v-Lookups, and pivottables
  • Focus on operations management experience including forecasting, scheduling, and real-time operationsmanagement
  • Experience with Workforce Management tools like NICE inContactCXone, IEX,Genesys,Intradiemand/or Verint
  • Utilize features such as Intraday Grid, Intraday Reforecasting, Real-Time Adherence, and proactive notifications &alerts
  • Knowledge of call center fundamentals
  • Good organizational skills and attention to detail areessential
  • Must have strong analyticalskills
  • Adept at data collection,summarizationand analysis of metrics
  • Should have excellent problem solving and negotiationskills
New York, NY Salary Range
$76,000—$95,000 USD
Denver, CO Salary Range
$69,600—$87,000 USD
Charlotte, NC Salary Range
$63,200—$79,000 USD

All employees are responsible for adherence to the Judi Health Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found athttps://www.judi.health/legal/privacy-policy.

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