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Sps Global Jobs (NOW HIRING)

Concentric

Talent Community

Kirkland, WA · On-site

$20.50 - $27.25/hr

Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS ...

SPS-North America

Client Service Associate

West Columbia, SC · On-site

$13.50 - $18.50/hr

SPS Global is seeking a Client Services Associate who thrives in a fast-paced office environment and takes pride in delivering operational excellence. This role supports day-to-day mail services ...

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How much do sps global jobs pay per hour?

As of May 31, 2026, the average hourly pay for sps global in the United States is $40.87, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $52.88 per hour, depending on experience, location, and employer.

What is an SPS Global job?

An SPS Global job typically refers to a position at SPS Global, a company specializing in digital transformation, data management, and business process outsourcing. Employees may work in areas like customer service, technology solutions, finance, or data processing. Job roles vary by department and location, offering opportunities for career growth in a dynamic, global environment.

What are the key skills and qualifications needed to thrive in the Sps Global position, and why are they important?

To thrive at S&P Global, candidates typically need strong analytical skills, financial acumen, and a relevant degree in finance, economics, or business. Familiarity with data analysis tools (such as Excel, SQL, or proprietary financial platforms), industry certification (like CFA), and market research systems is highly valued. Excellent communication, teamwork, and time management abilities help individuals excel in a collaborative and deadline-driven environment. These competencies ensure precise data analysis, effective client communication, and successful project delivery in the fast-paced financial services sector.

What career advancement opportunities are available at S&P Global?

S&P Global offers a wide range of career advancement opportunities, from entry-level analyst roles to management and specialized expert positions. Employees benefit from a supportive environment with mentorship programs, continuous training, and internal mobility options that encourage skill development and professional growth. Many team members progress by taking on cross-functional projects, leading teams, or specializing in key market sectors. The company's global presence also allows for potential international assignments or collaboration with colleagues worldwide, broadening career prospects for those motivated to grow.
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Sps Global jobs near you
Infographic showing various Sps Global job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $85,000 per year, or $40.9 per hour.

Technical Support & Systems Lead

SPS-North America

Pittsburgh, PA • On-site

Other

Posted 22 days ago

Job description

Job Title: Technical Support & Systems Lead

A Growth Role for a Strong Technical Contributor Ready for the Next Step

Reports To: Manager, Technologies Operations & Services Delivery
Scope: Three SPS Global production sites

Position Overview

SPS Global is seeking a driven and detail-oriented Technical Support & Systems Lead who is ready to step into a broader leadership role. This position is ideal for a hands-on technical professional with up to 7 years of experience who wants to expand their impact across multiple sites, lead a small team, and own the technical stability of high-volume production environments.

This role offers the opportunity to strengthen leadership experience, deepen workflow expertise, and work closely with operations, IT, and vendors while supporting mission-critical systems.

What Makes This Role Attractive

  • Multi-site responsibility-rare exposure and resume value.
  • Leadership experience-lead a small team and influence operations across shifts.
  • High visibility-supports critical document and image processing workflows.
  • Skill building-hands-on work with scanners, workflow platforms, IDF rooms, cabling, and new client implementations.
  • Career path-strong foundation for future roles in Technical Operations, Systems Engineering, or Implementation.

Key Responsibilities

Technical Support & System Operations

  • Oversee daily technical support for document and image processing workflows.
  • Maintain uptime and accuracy across scanners, workflow tools, and production systems.
  • Troubleshoot Windows 10/11, file shares, print mapping, scanners, and workflow applications.
  • Ensure readiness of wired/wireless/mobile scanning devices and production equipment.
  • Support infrastructure components such as IDF rooms, patch panels, and cabling.

Workflow Stability & Service Delivery

  • Ensure workflows meet SLAs, KPIs, and quality standards.
  • Collaborate with operations and IT to stabilize and troubleshoot systems.
  • Track and document incidents, service requests, and workflow issues.

Client Onboarding & Implementation

  • Support onboarding of new client workflows, testing, and validation.
  • Execute production readiness tasks using checklists and governance documentation.
  • Participate in rollout and system transition activities.

Governance, Reporting & Compliance

  • Maintain SLA reporting, incident logs, and escalation procedures.
  • Provide weekly and monthly updates on system performance and readiness.
  • Keep detailed documentation of fixes and system changes.

Team Coordination

  • Serve as the technical point of contact across all three sites.
  • Assist in coaching, guiding, and standardizing support approaches for site-level teams.
  • Train staff on system updates, tools, and workflow enhancements.

Vendor Coordination (nice to have)

  • Support coordination with equipment/technology vendors.
  • Track vendor SLAs and response times.
  • Escalate recurring issues as needed.

Continuous Improvement (nice to have)

  • Identify stability and workflow improvement opportunities.
  • Recommend documentation, testing, or support process enhancements.
  • Implement practical improvements aligned with SPS governance.

Qualifications

  • ~5-7 years of technical support or production systems experience.
  • Understanding of system-to-production data flows.
  • Hands-on experience with Windows 10/11 troubleshooting, scanners, printers, and file shares.
  • Exposure to testing, validation, and implementation support.
  • Experience with IDF rooms, patch panels, cabling, or network-connected devices preferred.
  • Familiarity with Opex, CertainScan, or similar platforms is a strong plus.
  • Highly organized and comfortable following structured processes.
  • Effective communicator capable of collaborating with operations, IT, and vendors.
  • Strong documentation discipline and ability to manage multiple priorities.

Candidate Profile

  • Ready to step from "strong contributor" to "technical leader."
  • Process-driven, attentive to detail, and dependable.
  • Steady under pressure in fast-paced production environments.
  • Collaborative mindset with the ability to influence across teams.
  • Motivated to grow technical depth, leadership capability, and cross-site visibility.

Why SPS Global

SPS Global partners with clients to deliver scalable, high-performance operations through disciplined execution and continuous improvement. This role ensures our technology ecosystem works seamlessly with daily operations-driving stability, consistency, and client success.

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