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What are the key skills and qualifications needed to thrive in the Spillman position, and why are they important?

To thrive as a Spillman (commonly referring to a public safety software specialist or support technician for Spillman Technologies systems), strong analytical skills, attention to detail, and a background in IT or criminal justice are essential. Familiarity with Spillman Flex, computer-aided dispatch (CAD), records management systems (RMS), and technical troubleshooting certifications is often required. Outstanding customer service, communication, and problem-solving abilities set top candidates apart in this role. These skills and qualities are important for effectively supporting law enforcement and public safety agencies, ensuring accurate data management and timely emergency response.

What types of projects or daily tasks would I typically handle as a Spillman systems technician or specialist?

As a Spillman systems technician or specialist, your daily tasks will likely include providing technical support to law enforcement agencies, troubleshooting software issues, managing user accounts, and assisting with system updates or data migrations. You'll regularly collaborate with dispatchers, officers, and IT staff to ensure the Spillman software runs smoothly and meets agency needs. Projects may involve configuring modules for specific departments, training end users, and participating in system upgrades or integrations. This role often requires a balance of independent research and teamwork, making strong communication and adaptability essential.

What is a Spillman job?

A Spillman job typically refers to a role involving the use of Spillman Technologies software, which is widely used in public safety agencies for records management, dispatch, and analytics. Professionals in these roles may work as system administrators, dispatchers, IT support, or law enforcement personnel who manage and utilize the software daily. Responsibilities often include configuring the system, troubleshooting issues, training staff, and ensuring data integrity for law enforcement, fire departments, and emergency services.

What are popular job titles related to Spillman jobs in Indiana? For Spillman jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Spillman jobs in Indiana look for? The top searched job categories for Spillman jobs in Indiana are:
Spillman jobs near you
Infographic showing various Spillman job openings in Indiana as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Information/Computer Input Technician - Police Records

Information/Computer Input Technician - Police Records

City of Fort Wayne

Fort Wayne, IN

Full-time

Retirement

Posted 10 days ago

City Of Fort Wayne rating

8.7

Company rating: 8.7 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

166th of 833 rated public administrative organizations

Job description

Information/Computer Input Technician – Police Records (B shift 2:30p-10:30p)

Schedule: Monday - Friday 2:30 p.m.–10:30 p.m., Every third weekend Saturday & Sunday 2:30 p.m.–10:30 p.m.

Full-time shifts may include 6:30 a.m.–2:30 p.m., 8:00 a.m.–4:00 p.m., 9:30 a.m.–5:30 p.m., 10:30 a.m.–6:30 p.m. or 2:30 p.m.–10:30 p.m. Alternate weekends and holidays may be required.

Do you have records, data-entry or criminal justice experience and stay composed when situations become stressful? We're looking for someone who is dependable, detail-oriented and comfortable handling confidential police information while assisting the public.

What You'll Do

You'll support the Fort Wayne Police Department Records Division by answering non-emergency calls, assisting citizens and law-enforcement personnel, and processing sensitive police records.

Key Responsibilities

  • Answer non-emergency calls, gather essential information and direct callers to the appropriate service
  • Enter police reports, citations, protective orders, stolen-property records, tow information and calls for service
  • Process background checks, criminal-history requests, handgun permit information and vehicle releases
  • Assist citizens, police personnel, towing providers and outside agencies by phone and in person
  • Review, enter and release law-enforcement information while maintaining strict confidentiality

What You Bring: Education & Experience

  • Associate degree in criminal justice or a related field, or an equivalent combination of education and experience
  • At least one year of experience in records, data-entry or administrative environment
  • Strong organization, communication and customer-service skills
  • Ability to manage multiple priorities and make sound decisions under pressure
  • Ability to pass the City's post-offer screening process

Required Certifications

  • Ability to obtain and maintain IDACS/NCIC certification, which authorizes access to Indiana and national law-enforcement information systems
  • Ability to complete the required training, pass the examination and recertify every two years
  • Valid Indiana driver's license

Technical Skills & Knowledge

  • Accurate keyboarding and data-entry skills; a keyboarding test will be administered
  • Ability to learn Spillman, the Police Department's records and call-management system, along with other law-enforcement databases
  • Working knowledge of Microsoft Word, Excel and standard office equipment
  • Ability to understand policies, legal terminology, maps, codes and detailed instructions

Why Work for the City of Fort Wayne?

Your work will help citizens; police officers and partner agencies receive timely and accurate information. The City of Fort Wayne offers meaningful public-service work, job stability, professional development, comprehensive benefits and retirement through PERF.

The City of Fort Wayne is an Equal Opportunity Employer.

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