As a Lead Client Services Representative at Spectrum, you will be the trusted resource for process, product and policy questions, resolve escalations and guide the team through challenging cases.
As a Lead Client Services Representative at Spectrum, you will be the trusted resource for process, product and policy questions, resolve escalations and guide the team through challenging cases.
Call Center Representative
Buffalo, NY · On-site
$20/hr
Then working as a Spectrum Mobile Customer Service Representative may be right for you. Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a ...
Call Center Representative
Buffalo, NY · On-site
$20/hr
Then working as a Spectrum Mobile Customer Service Representative may be right for you. Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a ...
Customer Support Representative
Buffalo, NY · On-site
$20/hr
Then working as a Spectrum Mobile Customer Service Representative may be right for you. Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a ...
Customer Support Representative
Buffalo, NY · On-site
$20/hr
Then working as a Spectrum Mobile Customer Service Representative may be right for you. Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a ...
Managing Editor- Spectrum News
Manhattan, NY · On-site
$107K/yr
Apply to be a Managing Editor at Spectrum News. Part of Charter Communications, Spectrum News is ... Together, you'll represent what's happening in the community and across the nation, creating ...
New
Managing Editor- Spectrum News
Manhattan, NY · On-site
$107K/yr
Apply to be a Managing Editor at Spectrum News. Part of Charter Communications, Spectrum News is ... Together, you'll represent what's happening in the community and across the nation, creating ...
New
Call Center Representative
Greensboro, NC · On-site
$20/hr
Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...
Call Center Representative
Greensboro, NC · On-site
$20/hr
Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...
Call Center Representative
Kansas City, MO · On-site
$20/hr
Then working as a Spectrum Mobile Customer Service Representative may be right for you. At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers ...
Call Center Representative
Kansas City, MO · On-site
$20/hr
Then working as a Spectrum Mobile Customer Service Representative may be right for you. At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers ...
Customer Support Representative
Greensboro, NC · On-site
$20/hr
Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...
Customer Support Representative
Greensboro, NC · On-site
$20/hr
Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...
Call Center Representative
Orlando, FL · On-site
$20/hr
Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...
Call Center Representative
Orlando, FL · On-site
$20/hr
Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...
Call Center Representative
Saint Petersburg, FL · On-site
$20/hr
Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...
Call Center Representative
Saint Petersburg, FL · On-site
$20/hr
Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...
Customer Service Representative
Kansas City, MO · On-site
$20/hr
Then working as a Spectrum Mobile Customer Service Representative may be right for you. At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers ...
Customer Service Representative
Kansas City, MO · On-site
$20/hr
Then working as a Spectrum Mobile Customer Service Representative may be right for you. At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers ...
Customer Support Representative
Louisville, KY · On-site
$20/hr
Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...
Customer Support Representative
Louisville, KY · On-site
$20/hr
Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...
Call Center Representative
Bridgeton, MO · On-site
$20/hr
Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...
Call Center Representative
Bridgeton, MO · On-site
$20/hr
Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...
Customer Support Representative
Saint Petersburg, FL · On-site
$20/hr
Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...
Customer Support Representative
Saint Petersburg, FL · On-site
$20/hr
Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...
Customer Support Representative
Bridgeton, MO · On-site
$20/hr
Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...
Customer Support Representative
Bridgeton, MO · On-site
$20/hr
Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...
Customer Support Representative
Orlando, FL · On-site
$20/hr
Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...
Customer Support Representative
Orlando, FL · On-site
$20/hr
Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...
Customer Support Representative
Kansas City, MO · On-site
$20/hr
Then working as a Spectrum Mobile Customer Service Representative may be right for you. At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers ...
Customer Support Representative
Kansas City, MO · On-site
$20/hr
Then working as a Spectrum Mobile Customer Service Representative may be right for you. At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers ...
Call Center Representative
Louisville, KY · On-site
$20/hr
Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...
Call Center Representative
Louisville, KY · On-site
$20/hr
Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...
Call Center Representative
Morrisville, NC · On-site
$20/hr
Then you'll thrive as a professional Customer Service Reliability Representative at Spectrum. Customer Service Reliability Representatives are vital to our mission, taking inbound calls and providing ...
Call Center Representative
Morrisville, NC · On-site
$20/hr
Then you'll thrive as a professional Customer Service Reliability Representative at Spectrum. Customer Service Reliability Representatives are vital to our mission, taking inbound calls and providing ...
Customer Support Representative
Morrisville, NC · On-site
$20/hr
Then you'll thrive as a professional Customer Service Reliability Representative at Spectrum. Customer Service Reliability Representatives are vital to our mission, taking inbound calls and providing ...
Customer Support Representative
Morrisville, NC · On-site
$20/hr
Then you'll thrive as a professional Customer Service Reliability Representative at Spectrum. Customer Service Reliability Representatives are vital to our mission, taking inbound calls and providing ...
Customer Support Representative
Middletown, NY · On-site
$20/hr
Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...
Customer Support Representative
Middletown, NY · On-site
$20/hr
Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that ...
Spectrum Representative information
See salary details
$24.5K - $29.3K
4% of jobs
$29.3K - $34K
8% of jobs
$35.1K is the 25th percentile. Wages below this are outliers.
$34K - $38.8K
54% of jobs
$41.6K is the 75th percentile. Wages above this are outliers.
$38.8K - $43.6K
15% of jobs
$43.6K - $48.4K
5% of jobs
$48.4K - $53.1K
4% of jobs
$53.1K - $57.9K
2% of jobs
$57.9K - $62.7K
2% of jobs
$62.7K - $67.5K
2% of jobs
$67.5K - $72.2K
1% of jobs
$72.2K - $77K
2% of jobs
$24.5K
$44.2K
$77K
How much do spectrum representative jobs pay per year?
As of Sep 10, 2026, the average yearly pay for spectrum representative in the United States is $44,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.
What does a Spectrum representative do?
A Spectrum representative assists customers with service inquiries, technical support, billing issues, and account management. They often work in call centers or retail locations, using communication and problem-solving skills to address customer needs efficiently.
What is a Spectrum representative?
A Spectrum representative is a customer service professional who assists clients with billing, technical support, and service inquiries related to Spectrum's telecommunications services. They often work in call centers or retail locations, using communication and problem-solving skills to address customer needs and ensure satisfaction.
What cities are hiring for Spectrum Representative jobs?
Cities with the most Spectrum Representative job openings:
What states have the most Spectrum Representative jobs?
States with the most job openings for Spectrum Representative jobs include:
What are popular job titles related to Spectrum Representative jobs?
For Spectrum Representative jobs, the most frequently searched job titles are:
Lead Enterprise Client Service Representative, Spectrum Business
Austin, TX • On-site
Spectrum Business •
Technology, Communication and Media • 10K+ employees10,000+ employees
Other
Posted 29 days ago
Spectrum rating
7.9
Based on 616 frontline employees who took The Breakroom Quiz
30th of 101 rated telecommunications companies
Job description
Lead Client Services Representative
Do you excel at navigating complex scenarios and supporting teams with your expert knowledge? As a Lead Client Services Representative at Spectrum, you will be the trusted resource for process, product and policy questions, resolve escalations and guide the team through challenging cases. Your leadership and technical skills will ensure smooth operations, accurate account management and outstanding service for our clients.
ResponsibilitiesHow You Will Make an Impact
- Serve as the team's subject matter expert for policies, processes, products, pricing and tools, supporting representatives with complex scenarios
- Assist Client Services Representatives to ensure work types are accurate, complete and compliant with sales, pricing and capital policies, and entered into CRM systems promptly
- Monitor sales and CRM systems for activity funnels and team performance against service level objectives, taking action to ensure targets are met
- Lead observation sessions and coach Sales Operations Specialists on systems and processes to build team expertise
- Respond to customer questions and escalations efficiently, providing thorough assistance and fostering positive interactions
- Identify system and order defects across CRM, billing and other platforms, report issues to leadership and assist with order triage and resolution
- Coordinate with the Call Center Supervisor to maintain operational efficiency and customer satisfaction
- Conduct Operational Readiness Testing and User Acceptance Testing for project deployments and assist with special projects
- Document customer account records accurately and perform complex departmental analyses
- Identify training and skill gaps, delivering feedback and recommendations to strengthen team performance
- Remain current on supported products and comply with all company and call center policies
Working Conditions
- Normal office environment
- Flexibility to work extended hours
What You Will Bring to Spectrum
Required Qualifications
Education
- Bachelor's degree in a related field or equivalent combination of education and experience
Experience
- 4 + years of sales support or customer service experience
- 4 + years of commercial (B2B) sales and CRM platform experience (Salesforce, Siebel or similar)
- 4 + years of commercial (B2B) billing platform experience (CSG, ICOMS, Oracle or similar)
- 3 + years of customer service representative experience
- 2 + years of data entry experience
Skills
- Read, write, speak and understand English
- Strong computer skills including proficiency in Excel, PowerPoint and Word
- Excellent communication, organization and time management abilities
- Advanced skills with PCs, Microsoft Windows and intranet navigation
- Expertise in internet, phone operations or telecommunications call center environments
- Advanced ability to build complex orders and select accurate Salesforce and billing codes
- Critical thinking skills for solving highly complex problems beyond standard procedures. Sound Judgement and decision-making abilities
- Skill in identifying and resolving order errors, system defects and coordinating triage across departments
- Strong customer orientation with responsiveness and effective issue tracking
- Build relationships across the organization and manage multiple initiatives independently
About Spectrum
Sourced by ZipRecruiter
Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.
Industry
Technology, communication and media and telecommunications
Company size
10,000+ Employees
Headquarters location
Stamford, CT, US