As a Lead Client Services Representative at Spectrum, you will be the trusted resource for process, product and policy questions, resolve escalations and guide the team through challenging cases.
As a Lead Client Services Representative at Spectrum, you will be the trusted resource for process, product and policy questions, resolve escalations and guide the team through challenging cases.
Sales Representative
Harlingen, TX · On-site
$25K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Sales Representative
Harlingen, TX · On-site
$25K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Sales Representative
El Paso, TX · On-site
$25K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Sales Representative
El Paso, TX · On-site
$25K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Associate Producer - Spectrum News 1
Austin, TX · On-site
$20/hr
Alongside the team, you'll represent what's happening in your community and connect audiences with ... WHAT YOU'LL BRING TO SPECTRUM NEWS Required Qualifications * Experience : Television news - 0-2 ...
Associate Producer - Spectrum News 1
Austin, TX · On-site
$20/hr
Alongside the team, you'll represent what's happening in your community and connect audiences with ... WHAT YOU'LL BRING TO SPECTRUM NEWS Required Qualifications * Experience : Television news - 0-2 ...
Sales Representative
Crockett, TX · On-site
$25K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Sales Representative
Crockett, TX · On-site
$25K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Sales Representative
Garland, TX · On-site
$30K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Sales Representative
Garland, TX · On-site
$30K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Sales Representative
Farmers Branch, TX · On-site
$30K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Sales Representative
Farmers Branch, TX · On-site
$30K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Outside Sales Representative
Austin, TX · On-site
$100K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Quick apply
Outside Sales Representative
Austin, TX · On-site
$100K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Quick apply
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Outside Sales Representative
Killeen, TX · On-site
$100K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Quick apply
Outside Sales Representative
Killeen, TX · On-site
$100K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Outside Sales Representative
Garland, TX · On-site
$100K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Quick apply
Outside Sales Representative
Garland, TX · On-site
$100K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Quick apply
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Quick apply
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Residential Sales Representative
Garland, TX · On-site
$30K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Residential Sales Representative
Garland, TX · On-site
$30K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Outside Sales Representative
Garland, TX · On-site
$30K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Outside Sales Representative
Garland, TX · On-site
$30K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Residential Sales Representative
El Paso, TX · On-site
$25K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Residential Sales Representative
El Paso, TX · On-site
$25K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Residential Sales Representative
Crockett, TX · On-site
$25K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Residential Sales Representative
Crockett, TX · On-site
$25K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Outside Sales Representative
Crockett, TX · On-site
$25K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Outside Sales Representative
Crockett, TX · On-site
$25K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Residential Sales Representative
Harlingen, TX · On-site
$25K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Residential Sales Representative
Harlingen, TX · On-site
$25K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Residential Sales Representative
Farmers Branch, TX · On-site
$30K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Residential Sales Representative
Farmers Branch, TX · On-site
$30K/yr
As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and ...
Spectrum Representative information
What does a Spectrum representative do?
A Spectrum representative assists customers with service inquiries, technical support, billing issues, and account management. They often work in call centers or retail locations, using communication and problem-solving skills to address customer needs efficiently.
What is a Spectrum representative?
A Spectrum representative is a customer service professional who assists clients with billing, technical support, and service inquiries related to Spectrum's telecommunications services. They often work in call centers or retail locations, using communication and problem-solving skills to address customer needs and ensure satisfaction.
What cities in Texas are hiring for Spectrum Representative jobs?
Cities in Texas with the most Spectrum Representative job openings:
Lead Enterprise Client Service Representative, Spectrum Business
Austin, TX • On-site
Spectrum Business
• Technology, Communication and Media • 10K+ employees10,000+ employees
Other
Re-posted 7 hours ago
Spectrum rating
7.9
Based on 616 frontline employees who took The Breakroom Quiz
Job description
Lead Client Services Representative
Do you excel at navigating complex scenarios and supporting teams with your expert knowledge? As a Lead Client Services Representative at Spectrum, you will be the trusted resource for process, product and policy questions, resolve escalations and guide the team through challenging cases. Your leadership and technical skills will ensure smooth operations, accurate account management and outstanding service for our clients.
ResponsibilitiesHow You Will Make an Impact
- Serve as the team's subject matter expert for policies, processes, products, pricing and tools, supporting representatives with complex scenarios
- Assist Client Services Representatives to ensure work types are accurate, complete and compliant with sales, pricing and capital policies, and entered into CRM systems promptly
- Monitor sales and CRM systems for activity funnels and team performance against service level objectives, taking action to ensure targets are met
- Lead observation sessions and coach Sales Operations Specialists on systems and processes to build team expertise
- Respond to customer questions and escalations efficiently, providing thorough assistance and fostering positive interactions
- Identify system and order defects across CRM, billing and other platforms, report issues to leadership and assist with order triage and resolution
- Coordinate with the Call Center Supervisor to maintain operational efficiency and customer satisfaction
- Conduct Operational Readiness Testing and User Acceptance Testing for project deployments and assist with special projects
- Document customer account records accurately and perform complex departmental analyses
- Identify training and skill gaps, delivering feedback and recommendations to strengthen team performance
- Remain current on supported products and comply with all company and call center policies
Working Conditions
- Normal office environment
- Flexibility to work extended hours
What You Will Bring to Spectrum
Required Qualifications
Education
- Bachelor's degree in a related field or equivalent combination of education and experience
Experience
- 4 + years of sales support or customer service experience
- 4 + years of commercial (B2B) sales and CRM platform experience (Salesforce, Siebel or similar)
- 4 + years of commercial (B2B) billing platform experience (CSG, ICOMS, Oracle or similar)
- 3 + years of customer service representative experience
- 2 + years of data entry experience
Skills
- Read, write, speak and understand English
- Strong computer skills including proficiency in Excel, PowerPoint and Word
- Excellent communication, organization and time management abilities
- Advanced skills with PCs, Microsoft Windows and intranet navigation
- Expertise in internet, phone operations or telecommunications call center environments
- Advanced ability to build complex orders and select accurate Salesforce and billing codes
- Critical thinking skills for solving highly complex problems beyond standard procedures. Sound Judgement and decision-making abilities
- Skill in identifying and resolving order errors, system defects and coordinating triage across departments
- Strong customer orientation with responsiveness and effective issue tracking
- Build relationships across the organization and manage multiple initiatives independently
About Spectrum
Sourced by ZipRecruiter
Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.
Industry
Technology, communication and media and telecommunications
Company size
10,000+ Employees
Headquarters location
Stamford, CT, US