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Spectrum Customer Service Representative Jobs in Georgia

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Spectrum Customer Service Representative information

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$15

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How much do spectrum customer service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for spectrum customer service representative in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What is a Spectrum Customer Service Representative?

A Spectrum Customer Service Representative is a professional who assists customers of Spectrum, a telecommunications company, with their inquiries and concerns. Their responsibilities include helping customers with billing questions, troubleshooting service issues, providing information about products and services, and processing account changes. They typically handle customer interactions over the phone, through online chat, or in person at Spectrum locations. The goal of this role is to ensure customer satisfaction and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a Spectrum Customer service representative, and why are they important?

To thrive as a Spectrum Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer applications is essential. Patience, active listening, and a positive attitude help representatives excel in handling diverse customer inquiries and resolving concerns. These skills ensure high-quality service, customer satisfaction, and efficient issue resolution in a fast-paced environment.

What are some common challenges faced by Spectrum Customer service representatives, and how can they be managed effectively?

Spectrum Customer Service Representatives often encounter high call volumes and a diverse range of customer concerns, from billing issues to technical support. Staying patient, empathetic, and adaptable is crucial for handling challenging situations and resolving customer complaints efficiently. Representatives benefit from Spectrum's comprehensive training programs and the support of a collaborative team environment, which help them navigate complex issues. Proactively using available resources and maintaining clear communication with customers and colleagues can make daily responsibilities more manageable and rewarding.

What is the difference between Spectrum Customer Service Representative vs Spectrum Sales Associate?

AspectSpectrum Customer Service RepresentativeSpectrum Sales Associate
Primary RoleAssist customers with billing, technical issues, and account inquiriesPromote and sell Spectrum services and packages to customers
Required SkillsCustomer service, communication, problem-solvingSales techniques, product knowledge, persuasion skills
Work EnvironmentCall centers, retail stores, remoteRetail stores, on-site sales events
Common CertificationsCustomer service certifications, communication skillsSales training, product knowledge certifications

While both roles involve interaction with Spectrum customers, the Customer Service Representative focuses on resolving issues and providing support, whereas the Sales Associate emphasizes promoting and selling Spectrum services. Both positions require strong communication skills but differ in their primary objectives and daily tasks.

Is Spectrum Customer Service Representative call center a good job?

A Spectrum Customer Service Representative call center job involves assisting customers with service issues, billing, and technical support, often requiring strong communication skills and familiarity with company systems. The role typically offers full-time hours, training, and opportunities for advancement, but may involve high call volumes and repetitive tasks. Overall, it can be a stable entry-level position for those interested in customer service careers.

What are popular job titles related to Spectrum Customer Service Representative jobs in Georgia?

For Spectrum Customer Service Representative jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Spectrum Customer Service Representative jobs in Georgia look for?

The top searched job categories for Spectrum Customer Service Representative jobs in Georgia are:

What cities in Georgia are hiring for Spectrum Customer Service Representative jobs?

Cities in Georgia with the most Spectrum Customer Service Representative job openings:

Spectrum Customer Service Representative jobs near you
Infographic showing various Spectrum Customer Service Representative job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Customer Service Representative

Upshaw Plumbing Service, Inc.

Flowery Branch, GA

$19 - $22/hr

Full-time

Re-posted 9 days ago

Job description

Customer Service Representative (CSR)

Job Description:
Upshaw Plumbing is seeking a dependable and professional Customer Service Representative to support our day-to-day office operations. This role is perfect for someone who is friendly, organized, and enjoys being the first point of contact for customers. Strong communication skills, attention to detail, and a commitment to excellent customer service are essential.

This role is more than just administrative; it's about creating a positive first impression. We’re looking for someone who can be a warm and welcoming voice to our customers, someone who enjoys solving problems, staying organized, and making people feel taken care of from the moment they call.

Responsibilities:

  • Answer and manage incoming phone calls in a friendly, professional manner
  • Schedule service appointments and relay information to technicians
  • Provide basic information about services.
  • Take messages and ensure timely follow-up
  • Maintain accurate call and customer records
Qualifications:

  • Strong communication and customer service skills
  • Professional phone etiquette
  • Ability to multitask and stay organized in a fast-paced environment
  • Previous customer service or call-handling experience preferred
Schedule:

  • Monday–Friday (hours can be specified)
  • Temp-to-Hire position

About Us:
Upshaw Plumbing isn’t your average plumbing company. We’re a small, tight-knit team that values honesty, hard work, and a genuine commitment to helping others. We treat our customers and coworkers like family, and we believe that starts with having the right people answering the phone.

We operate by a set of core values that guide everything we do: Reliability, Honesty, Communication, Integrity, Efficiency, and Timeliness.

If you're someone who takes pride in being reliable, loves connecting with people, and wants to be part of a team where your contributions really matter, we’d love to hear from you.

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