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Spectrum Call Jobs in Florida (NOW HIRING)

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Spectrum Call information

What is the difference between Spectrum Call vs Spectrum Customer Service Representative?

AspectSpectrum CallSpectrum Customer Service Representative
Required CredentialsHigh school diploma or equivalent; training in customer service and technical supportHigh school diploma or equivalent; training in customer service and product knowledge
Work EnvironmentCall centers, remote or on-site, handling customer inquiries and technical issuesCall centers, on-site or remote, assisting customers with billing, service issues, and technical support
Employer & Industry UsageTelecommunications industry, customer support rolesTelecommunications industry, customer support roles

While both roles involve assisting Spectrum customers via phone, Spectrum Call typically refers to the overall call handling process, including technical troubleshooting, whereas Spectrum Customer Service Representative focuses more on billing, account management, and general support. Both roles require similar credentials and work in comparable environments, often overlapping in daily tasks.

What are some common challenges faced by Spectrum Call Center Representatives, and how can they be managed effectively?

Spectrum Call Center Representatives often encounter high call volumes and must address a wide variety of customer concerns, ranging from technical issues to billing inquiries. Managing these challenges requires strong communication skills, patience, and the ability to quickly learn and apply company protocols. Effective representatives use available resources, such as knowledge bases and support from experienced team members, to resolve issues efficiently while maintaining a positive customer experience. Regular training and feedback sessions also help employees stay updated on new products and solutions, ensuring continued professional growth.

What are the key skills and qualifications needed to thrive as a Spectrum Call Center Representative, and why are they important?

To excel as a Spectrum Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency is important. Outstanding representatives demonstrate patience, active listening, and the ability to remain calm under pressure. These skills are crucial for delivering excellent customer service, resolving issues efficiently, and ensuring customer satisfaction in a fast-paced environment.

What are Spectrum Call representatives?

Spectrum Call representatives are customer service professionals who handle incoming and outgoing calls on behalf of Spectrum, a telecommunications company. Their primary responsibilities include assisting customers with account inquiries, technical support, billing questions, and service troubleshooting. They are trained to provide accurate information, resolve issues efficiently, and ensure a positive customer experience. Spectrum Call representatives may also promote additional services or upgrades based on customer needs.
What cities in Florida are hiring for Spectrum Call jobs? Cities in Florida with the most Spectrum Call job openings:
CALL Clinical Supervisor

CALL Clinical Supervisor

Gulf Coast JFCS

Saint Petersburg, FL

Full-time, Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago


Job description

Are you excited by the prospect of working for an organization that truly values your contributions, provides opportunities for growth and development, AND gives you a chance to make a difference in the lives of children and families?

WHAT YOU WILL DO:

The CALL Clinical Supervisor is an exempt position responsible for The Community Assistance and Life Liaison Clinical Supervisor is an exempt position responsible for immediate crisis intervention services, in partnership with the St. Petersburg Police Department, to adults, children, and families, including, but not limited to, mental health illness, disorderly conduct, substance misuse, homelessness, panhandling, and parental assistance for juvenile needs. Required to provide on-site response to assist Community Navigators, whenever necessary, as well as provide assessment for Baker or Marchman Act. The Clinical Supervisor may provide engagement, counseling, referral, and linkage to formal/informal resources to prevent ongoing crisis and support law enforcement in efforts to reduce the number of officers deployed to non-emergency situations and reduce client recidivism.

Supervisor Responsibilities:

  • Provide direct supervision to Community Navigators and support staff during assigned shifts

Duties and Responsibilities:

  • Provide an in-person response to active 911 calls, including adults, children, families, and their informal/formal support networks
  • Provide information and referral for appropriate ancillary community counseling, psychiatric services, financial, employment, parenting, housing, and other services as deemed appropriate to meet client needs
  • Conduct mental health and substance abuse assessments, to include recommendations for Baker and/or Marchman Act
  • Assist Community Navigators to identify strengths, limitations, risk factors, and needs, using the required assessment tool and coordination of services
  • Share rotating on-call responsibilities with the Program Director, Assistant Program Director, and other designated staff
  • Perform all other duties as assigned

AVAILABLE SHIFT:

  • Monday 8:00 am - 6:00 pm, Tuesday and Wednesday 11:00 am - 9:00 pm, Saturday 8:00 am - 6:00 pm

WHAT WE OFFER:

  • $65,00 annual salary, plus a $20 stipend for night shift
  • 15 PTO Days per year
  • 13 Paid Holidays
  • Medical, Dental & Vision insurance
  • Healthcare Concierge
  • Financial Wellness Program
  • Dependent Care Flexible Spending Account
  • Immediate eligibility for 403b Savings Plan with 25% match
  • Supplementary Accident, Hospital Indemnity, and Specified Disease insurance
  • Paid Life/AD&D insurance
  • Pet, Legal, and Identity Theft programs
  • Continuous training and professional development opportunities
  • Mileage Reimbursement
  • An opportunity to make the world a better place!

WHAT YOU WILL NEED:

  • Clinical Supervisor must, at a minimum, have a master's degree AND hold an active State of Florida License in the discipline of Mental Health Counseling LMHC, Marriage and Family Therapy LMFT, Clinical Social Work LCSW, and/ or Psychology.
    • OR hold a State of Florida Registered Intern License in the discipline of Mental Health Counseling, Marriage and Family Therapy, Clinical Social Work, and/ or Psychology, and will obtain full licensure within 1 year of start date.
  • Previous supervisory/leadership experience preferred.
  • Scenario-Based Training will be provided through the St. Petersburg Police Department
  • Computer experience, which includes Microsoft Office and Electronic Health Records.
  • Thorough knowledge of human development, counseling theories, and practices
  • Knowledge of community organizations and resources
  • Must possess strong oral and written communication skills
  • Ability to work in a stressful environment under sometimes difficult client situations, including potential exposure to clients who may be verbally and/or physically aggressive
  • Ability to work in the field at any given time
  • Must have a valid driver's license and auto insurance.

WHO WE ARE:

From babies to seniors, Gulf Coast JFCS serves all people in need, regardless of race, religion, culture, or gender identity. Our programs span a broad spectrum of human services, including behavioral and mental health, child welfare and adoption, family support, job and employment transition, housing, food, transportation, and home care assistance for the elderly.

Gulf Coast JFCS strives to offer opportunities to gain field experience and direct client contact hours for both Bachelor’s and Master’s level practicum and internships. For license-eligible candidates, we may provide both individual and group supervision from a Board-Certified qualified supervisor to help fulfill state requirements, at no cost to the employee, depending on staff availability and scheduling capacity.

Gulf Coast JFCS is committed to maintaining a work environment free of harassment, discrimination, and inappropriate behavior. Gulf Coast JFCS will not tolerate discrimination against its employees on the basis of their race, color, sex, age, religion, national origin, disability, marital status, pregnancy, veteran status, citizenship, gender identity, sexual orientation, workers’ compensation status, or any other characteristic protected by federal, state, or local law.

Background Screening Requirements: It is our policy at Gulf Coast JFCS that any candidate being considered for employment must successfully complete the organization’s background screening requirements, including drug screening and applicable motor vehicle checks. Gulf Coast JFCS is a Florida Care Provider of the Department of Children and Families (DCF), Agency for Health Care (AHCA), and the Department of Elder Affairs (DOEA), which requires all candidates to undergo fingerprinting through the Florida Care Provider Background Screening Clearinghouse. To learn more about the Clearinghouse, please visit: HB531 | Florida Agency for Health Care Administration

Gulf Coast JFCS is an Equal Opportunity Employer, Drug-Free Workplace, and E-Verify employer.