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Spectrum Call Jobs in Florida (NOW HIRING)

SPECTRUM

Customer Support Representative

Riverview, FL · On-site

$14.25 - $19.50/hr

If this sounds like you, you can thrive as an Offline Customer Support Specialist at Spectrum. As ... Completing offline and back office support tasks, such as customer mailings or call logs

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What is the difference between Spectrum Call vs Spectrum Customer Service Representative?

AspectSpectrum CallSpectrum Customer Service Representative
Required CredentialsHigh school diploma or equivalent; training in customer service and technical supportHigh school diploma or equivalent; training in customer service and product knowledge
Work EnvironmentCall centers, remote or on-site, handling customer inquiries and technical issuesCall centers, on-site or remote, assisting customers with billing, service issues, and technical support
Employer & Industry UsageTelecommunications industry, customer support rolesTelecommunications industry, customer support roles

While both roles involve assisting Spectrum customers via phone, Spectrum Call typically refers to the overall call handling process, including technical troubleshooting, whereas Spectrum Customer Service Representative focuses more on billing, account management, and general support. Both roles require similar credentials and work in comparable environments, often overlapping in daily tasks.

What are some common challenges faced by Spectrum Call Center Representatives, and how can they be managed effectively?

Spectrum Call Center Representatives often encounter high call volumes and must address a wide variety of customer concerns, ranging from technical issues to billing inquiries. Managing these challenges requires strong communication skills, patience, and the ability to quickly learn and apply company protocols. Effective representatives use available resources, such as knowledge bases and support from experienced team members, to resolve issues efficiently while maintaining a positive customer experience. Regular training and feedback sessions also help employees stay updated on new products and solutions, ensuring continued professional growth.

What are the key skills and qualifications needed to thrive as a Spectrum Call Center Representative, and why are they important?

To excel as a Spectrum Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency is important. Outstanding representatives demonstrate patience, active listening, and the ability to remain calm under pressure. These skills are crucial for delivering excellent customer service, resolving issues efficiently, and ensuring customer satisfaction in a fast-paced environment.

What are Spectrum Call representatives?

Spectrum Call representatives are customer service professionals who handle incoming and outgoing calls on behalf of Spectrum, a telecommunications company. Their primary responsibilities include assisting customers with account inquiries, technical support, billing questions, and service troubleshooting. They are trained to provide accurate information, resolve issues efficiently, and ensure a positive customer experience. Spectrum Call representatives may also promote additional services or upgrades based on customer needs.
What cities in Florida are hiring for Spectrum Call jobs? Cities in Florida with the most Spectrum Call job openings:
Spectrum Call jobs near you

Call Center Outbound Sales Representative (Bilingual English/Spanish)

Sales and Marketing

Maitland, FL • On-site

$70K/yr

Full-time

Re-posted 3 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

Ready to transform lives through technology?As a Outbound Sales Representative, you'll be the voice that connects families to Spectrum's essential services, including Internet, Mobile, TV, and Phone. Your role is crucial in expanding our customer base and enhancing their digital experience. By leveraging your persuasive communication skills and passion for technology, you'll not only meet but exceed sales targets, making a significant impact on our growth and community engagement. Join us and be part of a team that values your expertise and dedication!


What our Outbound Sales Representatives Enjoy Most About the Role

  • Simplifying and Enhancing Customer Experience:Actively support efforts to make our services more accessible and user-friendly for customers.
  • Achieving Sales Goals:Consistently meet and exceed monthly sales quotas by adding new lines of service (PSUs) and upselling existing customers.
  • Building Customer Satisfaction:Handle all prospects with courtesy and professionalism, ensuring a high level of satisfaction in every interaction.
  • Product Expertise:Act as a knowledgeable product consultant, promoting and selling the value of Spectrum Residential products and services.
  • Efficient Follow-Up:Create and maintain a strong follow-up plan to increase efficiency and sales conversion rates, while ensuring database accuracy.

Working Conditions

  • Normal office environment.

Required Qualifications

Education

  • High School Diploma, GED, or equivalent.

Experience

  • 1+ year of call center and/or sales experience, empowering you to hit the ground running and drive results. 

Technical Skills

  • Proficiency in MS Office and related software applications.
  • Comfortable using a personal computer, telephone/dialer, headset, copier, fax, and calculator.

Skills & Abilities

  • Strong verbal and written communication skills in English and Spanish
  • Clear, concise, and professional oral communication.
  • Strong listening and interpretation skills to understand and meet customer needs.
  • Consultative sales approach, including needs analysis, objection handling, and effective closing.
  • Judgement and initiative to make informed decisions.
  • Attention to detail and quick response to changing business needs.
  • Ability to prioritize and organize effectively, even under high volume.
  • Multitasking with job-specific software and office equipment.
  • Independent and collaborative work ethic.
  • Management of multiple prospects.

Preferred Qualifications

  • Knowledge of commercial internet, video, and data services.
  • Experience in a fast-paced, customer-focused environment.

#LI-SR4
STM204 2026-76505 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

Required Qualifications

Education

  • High School Diploma, GED, or equivalent.

Experience

  • 1+ year of call center and/or sales experience, empowering you to hit the ground running and drive results. 

Technical Skills

  • Proficiency in MS Office and related software applications.
  • Comfortable using a personal computer, telephone/dialer, headset, copier, fax, and calculator.

Skills & Abilities

  • Strong verbal and written communication skills in English and Spanish
  • Clear, concise, and professional oral communication.
  • Strong listening and interpretation skills to understand and meet customer needs.
  • Consultative sales approach, including needs analysis, objection handling, and effective closing.
  • Judgement and initiative to make informed decisions.
  • Attention to detail and quick response to changing business needs.
  • Ability to prioritize and organize effectively, even under high volume.
  • Multitasking with job-specific software and office equipment.
  • Independent and collaborative work ethic.
  • Management of multiple prospects.

Preferred Qualifications

  • Knowledge of commercial internet, video, and data services.
  • Experience in a fast-paced, customer-focused environment.
Employment Type: Full Time

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