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Spectrum Call Center Jobs in Indiana (NOW HIRING)

SCA Health

Senior Patient Call Representative

Muncie, IN · On-site

$18/hr

Our work spans a broad spectrum of services, all designed to support physicians, health systems and ... Responsibilities As a Call Center Representative in our specialty clinic, you will serve as the ...

SCA Health

Senior Patient Call Representative

Muncie, IN

$18.25 - $24.75/hr

Our work spans a broad spectrum of services, all designed to support physicians, health systems and ... Responsibilities As a Call Center Representative in our specialty clinic, you will serve as the ...

SCA Health

Senior Patient Call Representative

Muncie, IN

$18.25 - $24.75/hr

Our work spans a broad spectrum of services, all designed to support physicians, health systems and ... Responsibilities As a Call Center Representative in our specialty clinic, you will serve as the ...

Stefanini

Customer Service Representative

Indianapolis, IN · Hybrid

$15.25 - $20.75/hr

High School Diploma or GED * 1-3 years of experience in a technical call center environment or ... broad spectrum of markets, including financial services, manufacturing, telecommunications ...

Indiana UniversityHealth

Anesthesiology, General

Muncie, IN · On-site

$370K/yr

Participate in call responsibilities aligned with nocturnist scheduling Position Details * Shift ... center with a full spectrum of surgical services. You will join a supportive Anesthesia group that ...

Baptistjax

$91K - $124K/yr

... spectrum of preventive and specialty care through 200+ locations and six hospitals ... Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital ...

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How much do spectrum call center jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for spectrum call center in Indiana is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

What are the typical career advancement opportunities available for Spectrum Call Center employees?

Employees at Spectrum Call Centers often find a range of opportunities for growth, starting from entry-level customer service positions and advancing to roles such as team leads, supervisors, or specialized support representatives. High-performing agents may be considered for training, quality assurance, or management positions, depending on company needs and personal career interests. Development programs and ongoing training are frequently offered to help employees build skills and pursue internal promotions. Demonstrating reliability, strong interpersonal skills, and a commitment to excellent service can open doors to long-term career advancement within the organization.

What are the key skills and qualifications needed to thrive in the Spectrum Call Center position, and why are they important?

To thrive in a Spectrum Call Center role, strong verbal communication skills, active listening abilities, and a high school diploma or equivalent are essential, often complemented by previous customer service experience. Familiarity with customer relationship management (CRM) software and knowledge of Spectrum's services and troubleshooting protocols are typically required. Excellent problem-solving skills, patience, and the ability to remain composed under pressure help individuals stand out in this fast-paced environment. These skills are vital for resolving customer issues efficiently, maintaining satisfaction, and supporting team productivity.

What is a Spectrum Call Center job?

A Spectrum Call Center job involves assisting customers with billing inquiries, technical support, and account management. Representatives handle incoming calls, troubleshoot service issues, and provide information about Spectrum's products and services. Strong communication and problem-solving skills are essential for success in this role. Employees typically receive training, benefits, and opportunities for career growth within the company.

What are popular job titles related to Spectrum Call Center jobs in Indiana? For Spectrum Call Center jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Spectrum Call Center jobs in Indiana look for? The top searched job categories for Spectrum Call Center jobs in Indiana are:
What cities in Indiana are hiring for Spectrum Call Center jobs? Cities in Indiana with the most Spectrum Call Center job openings:
Spectrum Call Center jobs near you
Senior Patient Call Representative

Senior Patient Call Representative

SCA Health

Muncie, IN • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 hours ago

SCA Health rating

7.6

Company rating: 7.6 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

187th of 870 rated healthcare providers

Job description

Overview
Founded in 1950, Central Indiana Orthopedics (CIO) is a premier, independent orthopedic practice in central Indiana that delivers compassionate and expert care to patients with bone, joint and muscle injuries and conditions. CIO has locations in Fishers, Anderson, Muncie, Marion and Zionsville, and proudly serves as team physicians for Anderson University as well as supporting several local high schools. Specializing in neck-to-toe orthopedic care, patients benefit from the expertise CIO's board-certified physicians and licensed specialists offer in joint replacement and revision, podiatry, physiatry, regenerative medicine, sports medicine and treatment of work-related injuries. CIO also offers imaging services, physical therapy, outpatient surgery and Walk-In Clinics for immediate orthopedic care.
At SCA Health, we believe health care is about people - the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.
As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.
What sets SCA Health apart isn't just what we do, it's how we do it. Each decision we make is rooted in seven core values:
  • Clinical quality
  • Integrity
  • Service excellence
  • Teamwork
  • Accountability
  • Continuous improvement
  • Inclusion

Our values aren't empty words - they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you'll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.
At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.
Your ideas should inspire change. If you join our team, they will.
Responsibilities
As a Call Center Representative in our specialty clinic, you will serve as the first point of contact for patients and the public, representing over 40 providers across 5 office locations, 2 physical therapy sites, and 2 surgical centers. Our team prides itself on providing live, local, and personalized service-no outsourcing, just a close-knit and committed team focused on exceptional patient care. Your primary responsibility is to answer and triage incoming calls efficiently, accurately schedule appointments, and ensure the patient is routed to the right team or information-getting it right the first time is essential.
Roles and Responsibilities
  • Promptly answer, evaluate, and route incoming calls based on patient needs, using sound judgment and established protocols.
  • Schedule appointments accurately using designated event codes, auto search scheduling, and job aids specific to each provider.
  • Accurately interpret caller needs and route to the correct team member, voicemail, or department-triaging effectively is a critical part of this role.
  • Transfer calls to appropriate departments including clinical staff, billing, physical therapy, or surgical teams.
  • Utilize FormDr, a web-based dashboard to:
    • Process new patient appointment requests
  • Utilize Phreesia, a web-based dashboard to:
    • Schedule/reschedule appointments at patient request
    • Notify patients via text message for urgent appointment changes
  • Maintain and update the work log to:
    • Reschedule patients due to provider calendar changes
    • Move patients up in the schedule when earlier slots open
  • Assist clinical teams with creating medical charts in the EMR system and support their scheduling/rescheduling requests.
  • Monitor and follow the physician on-call schedule and communicate accordingly with the answering service.
  • Sort and deliver incoming/outgoing mail to appropriate departments daily.
  • Answer emergency calls in accordance with established procedures.
  • Maintain patient and provider confidentiality at all times.
  • Participate in ongoing training, meetings, and professional development as required.
  • Remain seated and actively available throughout scheduled shifts-phones ring in a queue-based system requiring constant coverage. Logging out when unavailable is crucial to our success.

Qualifications
Required Qualifications and Education
  • High school diploma or GED required.
  • Minimum 6 months of call center or high-volume phone operations experience, preferably in a medical or clinic environment.
  • Knowledge of medical terminology is preferred.
  • Strong computer skills and comfort working with multiple systems and dashboards.
  • Previous experience with EMR/EHR platforms and online scheduling systems is a plus.
USD $16.00/Hr. USD $18.00/Hr.

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