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Sparx Jobs (NOW HIRING)

Sparx Hockey

Operations Manager

Acton, MA · On-site

$75K - $90K/yr

About Us Sparx Hockey was founded in 2013 to solve the greatest unmet need in ice skating sports (e.g., hockey and figure skating) - maintaining sharp skates. Today, Sparx is relied upon for high ...

Sparx Hockey

Design Engineer

Acton, MA · On-site

Sparx Hockey is a world leader in the design and production of skate sharpening equipment. We are seeking a talented and driven individual to join our team in the role of Design Engineer. At Sparx ...

Sparx Hockey

Operations Manager

Acton, MA · On-site

$75K - $90K/yr

About Us Sparx Hockey was founded in 2013 to solve the greatest unmet need in ice skating sports (e.g., hockey and figure skating) - maintaining sharp skates. Today, Sparx is relied upon for high ...

Sparx Hockey

Manufacturing Engineer

Acton, MA

Sparx Hockey was founded in 2013 to solve the greatest unmet need in ice skating sports (e.g., hockey and figure skating) - maintaining sharp skates. Today, Sparx is relied upon for high-quality ...

Sparx Hockey

Sourcing Manager

Acton, MA · On-site

Sparx Hockey was founded in 2013 to solve the greatest unmet need in ice skating sports (e.g., hockey and figure skating) - maintaining sharp skates. Today, Sparx is relied upon for high-quality ...

Sparx Hockey

Operations Manager

Acton, MA · On-site

About Us Sparx Hockey was founded in 2013 to solve the greatest unmet need in ice skating sports (e.g., hockey and figure skating) - maintaining sharp skates. Today, Sparx is relied upon for high ...

Sparx Hockey

Sourcing Manager

Acton, MA · On-site

$110K - $130K/yr

Sparx Hockey was founded in 2013 to solve the greatest unmet need in ice skating sports (e.g., hockey and figure skating) - maintaining sharp skates. Today, Sparx is relied upon for high-quality ...

Sparx Hockey

Design Engineer

Acton, MA · On-site

$80K - $115K/yr

Sparx Hockey is a world leader in the design and production of skate sharpening equipment. We are seeking a talented and driven individual to join our team in the role of Design Engineer. At Sparx ...

Sparx Hockey

Sourcing Manager

Acton, MA · On-site

$110K - $130K/yr

Sparx Hockey was founded in 2013 to solve the greatest unmet need in ice skating sports (e.g., hockey and figure skating) - maintaining sharp skates. Today, Sparx is relied upon for high-quality ...

Sparx Hockey

Manufacturing Engineer

Acton, MA · On-site

$60K - $90K/yr

Sparx Hockey was founded in 2013 to solve the greatest unmet need in ice skating sports (e.g., hockey and figure skating) - maintaining sharp skates. Today, Sparx is relied upon for high-quality ...

Sparx Hockey

Manufacturing Engineer

Acton, MA · On-site

$60K - $90K/yr

Sparx Hockey was founded in 2013 to solve the greatest unmet need in ice skating sports (e.g., hockey and figure skating) - maintaining sharp skates. Today, Sparx is relied upon for high-quality ...

Sparx Hockey

Design Engineer

Acton, MA · On-site

$80K - $115K/yr

Sparx Hockey is a world leader in the design and production of skate sharpening equipment. We are seeking a talented and driven individual to join our team in the role of Design Engineer. At Sparx ...

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How much do sparx jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for sparx in the United States is $31.04, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $34.13 per hour, depending on experience, location, and employer.

What are some common challenges faced by Sparx animators when working on a team project?

Sparx animators often collaborate closely with modelers, riggers, and directors to bring characters and scenes to life. A common challenge is maintaining consistency in animation style and quality when multiple animators work on the same project. Animators must also adapt to evolving feedback and tight production schedules, requiring strong communication and flexibility. Regular team reviews and clear documentation help ensure smooth collaboration and alignment with the project's creative vision.

What is the difference between Sparx vs Business Analyst?

AspectSparxBusiness Analyst
CertificationsOften uses UML, SysML, or Sparx Enterprise Architect certificationsTypically holds CBAP, CCBA, or PMI-PBA certifications
Work EnvironmentPrimarily software modeling, system design, and architectureBusiness process analysis, requirements gathering, and stakeholder communication
Industry UsageUsed in software development, systems engineering, and architecture projectsCommon in IT, finance, healthcare, and business consulting

While Sparx refers to a software tool used for modeling and architecture, a Business Analyst focuses on analyzing business needs and requirements. Both roles often collaborate but serve different functions within projects. Understanding these differences helps organizations assign the right skills to the appropriate tasks.

What are the key skills and qualifications needed to thrive as a Sparx Systems Enterprise Architect (EA) Specialist, and why are they important?

To thrive as a Sparx Systems Enterprise Architect (EA) Specialist, you need expertise in systems architecture, modeling languages like UML, and a background in IT or software engineering. Proficiency in Sparx EA software, familiarity with requirements management tools, and certifications such as TOGAF or ArchiMate are typically expected. Analytical thinking, attention to detail, and effective communication with technical and non-technical stakeholders are essential soft skills. These competencies ensure clear, comprehensive system designs that align business goals with technical solutions.

What are Sparx?

Sparx typically refers to professionals skilled in using Sparx Systems Enterprise Architect, a comprehensive modeling and design tool used primarily for software, systems, and business process engineering. These individuals are responsible for creating visual models, diagrams, and documentation to support software development and architecture projects. They work with various stakeholders to ensure that models accurately represent system requirements, business processes, and technical architectures. Sparx specialists often play a crucial role in bridging the gap between technical and non-technical teams, ensuring clear communication and effective project execution.
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What cities are hiring for Sparx jobs? Cities with the most Sparx job openings:
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Sparx jobs near you
Infographic showing various Sparx job openings in the United States as of May 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 85% Physical, 9% Hybrid, and 6% Remote job distribution, with an average salary of $64,573 per year, or $31 per hour.
Commercial Customer Service Representative

Commercial Customer Service Representative

Sparx Hockey

Acton, MA • Hybrid

$17.50 - $22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Commercial Customer Service Representative

Sparx Hockey was founded in 2013 to solve the greatest unmet need in ice skating sports (e.g., hockey and figure skating) - maintaining sharp skates. Today, Sparx is relied upon for high-quality skate sharpening by families, teams, retailers, rinks, and professional skate sharpeners around the world. In addition to Sparx Hockey's exceptional products and record-setting growth, we also pride ourselves on being a fun place to work. Although it's not an employment prerequisite, many of our employees still play, coach, and parent hockey players. We do more than just build great hockey products; we use them ourselves. When we're not working hard or playing hockey our team can be found having a blast at our annual summer outing and impromptu barbecues that fill in the rest of the Sparx annual event calendar. Our global headquarters are in Acton, MA and are home to our R&D, Operations, Marketing, Sales, and Finance teams as well as our production lines and warehouse/distribution center.

The Position

We are seeking a Commercial Customer Service Representative to join our team. As part of the Commercial Sales team, this individual will be responsible for delivering best-in-class customer service via phone, email, and live chat.

The ideal candidate for the role is enthusiastic with strong interpersonal skills and attention to detail. Sparx Hockey is a fast-paced environment where company culture is critically important – we work as a team, and we look for team players.

Responsibilities
  • Support the Outside Independent Sales Reps and Inside Sales Team with daily customer and account needs.
  • Provide top-notch customer support in a timely, efficient manner via phone, email, and live chat
  • Respond to customer inquiries regarding products, pricing, availability, and account information
  • Provide updates on orders, shipments, repairs, returns, and exchanges
  • Process and enter commercial customer orders accurately and efficiently
  • Assist with order management and other operational or customer service tasks as needed
  • Assist the Inside Sales team with data entry, account maintenance, and administrative tasks
  • Continuously develop and maintain a strong working knowledge of Sparx products, services, and policies
  • Troubleshoot and resolve initial product functionality and performance issues for commercial customers, escalating more complex technical matters to the Commercial Tech Services team as appropriate.
Qualifications
  • Passion for providing excellent customer service and a proactive approach to addressing customer needs and concerns.
  • Exceptional attention to detail with a commitment to delivering accurate and thorough work.
  • Ability to thrive in a fast-paced environment and adapt to changing priorities and processes
  • Bachelor's Degree and/or equivalent experience in Customer Success, Customer Support, Sales, Corporate Communications, Business Development or Account Management or related field.
  • Excellent written, verbal, and phone communication skills, with the ability to adapt conversations for technical and non-technical customers
  • Proficient in Microsoft Word and Excel
  • Database Experience
Extra Credit
  • Experience with hockey – either as a player, coach, or parent
Benefits
  • Health, Dental, Vision, 401(k) with employer match
  • Generous PTO
  • Hybrid schedule – Tues/Weds/Thurs in office, Mon/Fri at home

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