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Spanish Speaking Call Center Jobs in Riverside, CA

Data Ticket Inc.

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Customer Services Representative - Call Center Agent

Irvine, CA · On-site

$18 - $20/hr

Strong communication skills in English and Spanish (both written and oral fluency) * Knowledge of ... During this conversation, you will be tested on your English language skills, in both speaking and ...

Glendora Employment Agency, Inc.

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Temporary Call Center Representative

San Dimas, CA · On-site

$25/hr

Minimum one year of experience dealing with the public in a call center environment preferred ... Bilingual skills (English/Spanish) highly preferred. * Must be willing to undergo background check.

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Showing results 21-40

All JobsSpanish Speaking Call Center JobsSpanish Speaking Call Center Jobs in Riverside, CA

Spanish Speaking Call Center information

See Riverside, CA salary details

$11

$18

$26

How much do spanish speaking call center jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for spanish speaking call center in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Spanish speaking call center representative?

To thrive as a Spanish Speaking Call Center Representative, you need fluency in both Spanish and English, strong communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is typically required. Excellent listening skills, patience, and problem-solving abilities set top performers apart in this role. These skills enable representatives to effectively address diverse customer inquiries, ensure satisfaction, and maintain efficient operations in a multilingual environment.

What is a Spanish speaking call center job?

Spanish Speaking Call Center jobs involve providing customer service, technical support, or sales assistance over the phone or via digital channels, specifically for clients or customers who speak Spanish. Employees in these roles are fluent in both Spanish and English, allowing them to effectively communicate with Spanish-speaking customers. Their responsibilities often include answering questions, resolving issues, processing orders, and maintaining customer satisfaction. These jobs are in high demand in many industries, especially in regions with large Spanish-speaking populations.

What are some common challenges faced by Spanish speaking call center agents, and how can they be managed?

Spanish Speaking Call Center agents often encounter challenges such as handling a high volume of calls, managing language or dialect differences, and addressing customer concerns with empathy and clarity. To manage these challenges, agents benefit from comprehensive training, access to updated knowledge bases, and strong support from team leaders. Building effective communication skills and regularly collaborating with colleagues can also help agents resolve complex issues more efficiently and maintain high-quality customer service.

What is the difference between Spanish Speaking Call Center vs Customer Service Representative?

AspectSpanish Speaking Call CenterCustomer Service Representative
CredentialsBasic communication skills, bilingual proficiencyBasic communication skills, sometimes specific industry knowledge
Work EnvironmentCall center setting, team-based, fast-pacedOffice or remote, customer-facing, varied industries
Industry UsageCommon in call centers serving diverse clientsWidespread across retail, tech, healthcare, and more

Both roles require strong communication skills and bilingual proficiency. The Spanish Speaking Call Center typically involves working in a team-based, fast-paced environment handling inbound or outbound calls. Customer Service Representatives work across various industries, often in office or remote settings, providing direct support to customers. While overlapping in skills, the call center role is more specialized in telecommunication, whereas customer service roles can be more diverse in scope and industry.

More about Spanish Speaking Call Center jobs
What are popular job titles related to Spanish Speaking Call Center jobs in Riverside, CA? For Spanish Speaking Call Center jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Spanish Speaking Call Center jobs in Riverside, CA look for? The top searched job categories for Spanish Speaking Call Center jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Spanish Speaking Call Center jobs? Cities near Riverside, CA with the most Spanish Speaking Call Center job openings:
Spanish Speaking Call Center jobs near you
Infographic showing various Spanish Speaking Call Center job openings in Riverside, CA as of August 2026, with employment types broken down into 66% Full Time, 28% Part Time, and 6% Temporary. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $38,869 per year, or $18.7 per hour.

CCSB Call Center Representative I

Western Growers

Irvine, CA • On-site

$38K - $48K/yr

Other

Re-posted 2 days ago

Job description

Pinnacle Claims Management Job Opportunity

If you're looking for a career that provides affordable health benefit solutions to the people who support some of the most vital industries, we're looking for you. At Pinnacle Claims Management, we are an innovative third-party administrator (TPA) that provides a full-suite of comprehensive and customized health benefits administration services for self-funded companies, including health management and wellness solutions, and pharmacy benefit management. As part of the Western Growers Family of Companies, we are committed to providing our employees with everything they need to succeed and grow. We know that taking care of our clients starts with taking care of our employees. As a keystone of our philosophy, we recognize that every person on our team comes to us with a unique background, history and story that adds strength to our organization. Additionally, employees are encouraged to recognize that there isn't a work life and a home life, there is one life. This recognition throughout the organization emphasizes the value of finding a healthy and happy balance in every employee's life. One way this is realized for employees of Pinnacle Claims Management is flexible work arrangements with work-from-home, in-office or hybrid options. With competitive compensation packages, premier investment support, enriching personal development and more, we strive for our employees' job satisfaction and success.

Compensation: $38,625.60- $48,750 with a rich benefits package that includes profit-sharing.

Job Description Summary

Position reports directly to the Supervisor, Pinnacle Small Business Call Center (CCSB). This position provides consultative telephonic and web-based assistance to Agents, Certified Enrollment Counselors, Qualified Health Plans (QHP), federal and state agencies and other stakeholders in Health Benefit Exchange administration. The incumbent will provide customer service support to clients by instructing them on correct eligibility management procedures and troubleshoot application issues and concerns.

Qualifications
  • High School diploma or GED and one (1) to three (3) years of experience in customer service within a call center environment, preferably within a technical support role.
  • Experience in the healthcare industry especially with a health benefits company or a federal, state benefit program a plus.
  • Knowledge of Health Benefits Exchange (HBEX), eligibility requirements and the application and enrollment processes preferred.
  • Strong written and verbal communication skills. including a very clear and concise speaking voice, and active listening.
  • Demonstrated skills in time management and team building.
  • Strong ability to research and resolve technical issues and/or client problems as they arise with minimal direction.
  • Knowledge of government regulations, federal, state, and local health benefit programs preferred.
  • Ability to retain and apply knowledge of the various operations of the organization, products, and services, in order to provide excellent customer service support
  • Ability to learn new software and navigate multiple systems at once. Must have strong knowledge of Customer Relationship Management (CRM) software.
  • Ability to adapt to a constantly changing environment.
  • Basic computer experience and keyboarding skills.
  • Bilingual in Spanish, Chinese, Korean, and Vietnamese is a plus.
  • Internet access provided by a cable or fiber provider with 40 MB download and 10 MB upload speeds.
  • Home router with wired Ethernet (wireless connections and hotspots are not permitted).
  • A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.)
  • A functioning smoke detector, fire extinguisher, and first aid kit on site.
Duties And Responsibilities

Customer Advocate

  • Foster and build working relationships with Agents, Certified Enrollment Counselors, federal and state agency contacts.
  • Must become the subject matter expert for PCMI, State Provided Programs and HealthCare.Gov.
  • Serve as a representative of the Agent by displaying professionalism, knowledge, and discretion in all interactions with other members of the Agent's community and their customers.
  • Adhere to the call center Quality Guidelines to ensure the best phone support to our callers.

Call Center Support

  • Be a key contributor to meeting our contractual obligations to PCMI.
  • Meet and maintain all of the department service metrics and performance objectives.
  • Thoroughly document information, activities and changes in the database and inquiry outcomes for accurate tracking and analysis.
  • Provide telephonic and web-based outreach to provide informational support to assist with all aspects of the application process within the Covered California systems from sign up to termination.
  • Identify, initiate, and implement at least one process improvement and/or innovation annually.

Other

  • Utilize all capabilities to satisfy one mission — to enhance the competitiveness and profitability of our members. Do everything possible to help members succeed by being curious and striving to understand what others are trying to achieve, planning, and executing work helpfully and collaboratively. Be willing to adjust efforts to ensure that work and attitude are helpful to others, be self-accountable, create a positive impact, and be diligent in delivering results.
  • Maintain internet speed of 40 MB download and 10 MB upload and router with wired Ethernet.
  • Maintain a HIPAA-compliant workstation and utilize appropriate security techniques to ensure HIPAA-required protection of all confidential/protected client data.
  • Maintain and service safety equipment (e.g., smoke detector, fire extinguisher, first aid kit).
  • All other duties as assigned
Physical Demands/Work Environment

The physical demands and work environment described here represent those that an employee must meet to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate with others. The employee frequently is required to move around the office. The employee is often required to use tools, objects, and controls. This noise level in the work environment is usually moderate.

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