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Spa Director Jobs in Rochester, NY (NOW HIRING)

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Spa Director information

See Rochester, NY salary details

$34.5K

$53.6K

$96.2K

How much do spa director jobs pay per year?

As of Aug 19, 2026, the average yearly pay for spa director in Rochester, NY is $53,629.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $60,700.00 per year, depending on experience, location, and employer.

What does a spa director do?

A Spa Director oversees the daily operations of a spa facility, ensuring high-quality service and customer satisfaction. Their responsibilities include managing staff, developing service menus, controlling budgets, and implementing marketing strategies. They also ensure compliance with health and safety regulations and strive to create a relaxing and professional environment for clients. Spa Directors may also be involved in hiring and training employees, handling customer feedback, and maintaining inventory of products and supplies.

What does a spa director do?

A spa director oversees the daily administrative operations of a spa or other wellness facility at a hotel, casino, luxury resort. Your duties include helping clients or guests find the right type of recreation or treatment program, scheduling appointments for clients, hiring and training new staff, and ensuring that facilities and programs meet customer standards. You also plan long-term changes to the program, such as installing new facilities, developing new wellness programs, and expanding the list of services you offer clients.

What are some common challenges spa directors face when managing both staff and guest expectations?

Spa Directors often balance the needs of a diverse team while ensuring exceptional guest experiences. One common challenge is coordinating schedules and maintaining high morale among therapists and support staff, especially during peak business periods. Additionally, Spa Directors must handle guest feedback professionally, quickly resolving issues to maintain a positive reputation. Navigating these challenges requires strong communication, leadership, and conflict-resolution skills, as well as the ability to adapt to evolving guest preferences and industry trends.

What are the key skills and qualifications needed to thrive as a spa director, and why are they important?

To thrive as a Spa Director, you need strong management skills, experience in hospitality or wellness, and typically a background in business administration or a related field. Familiarity with spa management software, scheduling systems, and knowledge of health and safety regulations are essential. Exceptional leadership, customer service, and communication skills help in motivating teams and ensuring an exceptional client experience. These abilities are vital for maintaining operational excellence, client satisfaction, and the overall profitability of the spa.

What is the difference between Spa Director vs Spa Manager?

AspectSpa DirectorSpa Manager
ResponsibilitiesOversees entire spa operations, strategic planning, staff management, budgeting, and guest experienceManages daily spa services, supervises staff, handles client bookings, and ensures service quality
CredentialsTypically requires relevant certifications, management experience, and industry knowledgeRequires cosmetology or massage therapy licenses, customer service skills, and some management experience
Work EnvironmentExecutive setting within resorts, hotels, or wellness centersFrontline management within spa facilities, often in hotels or standalone spas

The main difference between a Spa Director and a Spa Manager lies in scope and responsibilities. The Spa Director oversees the entire spa operation, focusing on strategic growth and overall guest experience, while the Spa Manager handles daily operations and staff supervision. Both roles require relevant industry credentials, but the Director's role is more strategic and managerial, often in larger or more complex spa settings.

What education do you need to be a spa director?

A spa director typically needs a high school diploma or equivalent, with many employers preferring a bachelor's degree in hospitality, business administration, or a related field. Relevant experience in spa management, customer service, or hospitality is also important, along with strong leadership and organizational skills. Certifications in spa management or related areas can enhance qualifications but are not always required.
More about Spa Director jobs

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The most popular types of Spa jobs in Rochester, NY are:

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For Spa Director jobs in Rochester, NY, the most frequently searched job titles are:

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The top searched job categories for Spa Director jobs in Rochester, NY are:

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Cities near Rochester, NY with the most Spa Director job openings:

Spa Director jobs near you
Infographic showing various Spa Director job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $56,260 per year, or $27 per hour.

Spa Guest Service Supervisor

Spa at the Del Monte

Pittsford, NY

$17/hr

Full-time

Re-posted 13 days ago

Job description

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Spa Guest Service Supervisor.

You will play a key role to ensure a great guest and colleague experience.  We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we’re waiting to hear from you!

Job Responsibilities

As a Spa Guest Service Supervisor, you will assist the Spa Managers & Director in the supervision and support of the front office, spa and salon provider staff while ensuring exceptional service and standards are met.


Your specific duties in this role will include:


• Assist Spa Manager & Director with a variety of support tasks, i.e., running reports, filing, scheduling adjustments, preparing daily deposit, processing guest billing issues etc.
• Find solutions for issues that may arise, i.e., associate call offs & tardiness, questions or problems, last minute bookings, etc.
• Prepare internal and external correspondence.
• Promptly respond to online appointment requests and client emails sent directly to the Spa.
• Assist Spa Front Office Manager in training new Spa Coordinators to ensure their competency in areas including, but not limited to, using the Millennium system, operating policies and procedures, and meeting customer service standards.
• Provide assistance to co-workers, ensuring they understand their tasks.
• Assist management in preparing work schedules for Front Office staff.
• Occasionally assist management in preparing work schedules for provider staff.
• Assist in entering service provider schedule changes and rescheduling existing appointments.
• Have a thorough knowledge of the Millennium system and manage client and provider activity and resources within the system. 
• Answer all incoming phone calls in a friendly, courteous and timely manner using the appropriate greeting.
• Schedule and confirm appointments for all spa/salon treatments as necessary; assist clients in selecting services.
• Provide and maintain current information regarding spa staff, spa and hotel services, hours of operation, product lines, special events and promotions.
• Monitor industry trends and develop and make recommendations for menu of services of the Spa and Salon
• Perform check-in and check-out services for appointments; including greeting clients, taking coats, offering beverages, providing tours of sanctuary and locker rooms and promoting retail sales of all spa products.
• Perform opening and closing work per checklists.
• Properly record all sales transactions and secure accurate payment.
• Perform various accounting duties: i.e., credit card processing, room charges, gift card processing and activating.
• Promote retail sales of all spa products.
• Update Engineering department on any maintenance issues.
• Assist in maintaining the cleanliness of the offices, front desk, retail space, dispensaries and surrounding areas.
 

Job Requirements

We are looking for a self-motivated Spa Guest Service Supervisor with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication and interpersonal skills as well as the ability to establish rapport with guests and colleagues.

Specific qualifications for the role include:

• 6 months to 1 years related experience; One year certificate from college or technical school; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills

Benefits

As a Spa Guest Service Supervisor with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Compensation $17.00 and up based on experience 
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities

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