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Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.
Director of Catering- Marriott Stamford Hotel & Spa
Job Description
Job Category - Sales & Marketing
Location 243, Tresser Boulevard, Stamford, CT 06901
Schedule Full-Time
Relocation - No
Position Type Management
Additional Information: This hotel is owned and operated by MJ Hotels; Danbury CT. The franchisee is a separate company and a separate employer from Marriott International, Inc
JOB SUMMARY
The Director Catering is responsible for planning and leading the catering sales. The Director Catering will be responsible for the financial targets of the catering budget, will engage in active selling strategies to solicit local, group, corporate and association business.
CORE WORK ACTIVITIES
• Lead catering sales to achieve catering revenue goals by proactively targeting present and new accounts in the market and implementing effective catering sales strategies to grow hotel catering market share.
• Develop and present catering sales presentations to prospective customers.
• Solicit new accounts and review previous catering files to generate business.
• Negotiate, prepare catering contracts and enter information into the catering automated system
. • Interacts with customers to determine catering and meeting area needs and coordinate with the team accordingly.
• Respond to telephone and walk-in inquiries of potential customers.
• Create special menus and themes with coordination of Food & Beverage Director and Chef.
• Follow hotel meeting space booking guidelines.
• Prepare catering revenue and forecasting reports
• Follow Marriott's customer service, MJ hotels foundational principles and brand standards.
• Works with Director Sales & Marketing to create and implement catering sales plan addressing revenue and market needs.
• Maintains high performance level by increasing catering revenue, controlling expenses and meeting business goals.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their event/ program at the Stamford Marriott Hotel & Spa.
• Perform other duties, as assigned to meet business needs of the hotel.
• Responsible for achieving catering revenue goals, guest satisfaction, and financial goals.
Managing Revenue Goals
• Reviews reports and financial statements to determine catering operations performance against budget.
Leading Operations and Department Teams
• Champions the brand's service vision for product and service delivery and ensures alignment in catering events. Lead the catering team on Marriott brand standards to ensure wonderful service delivery.
Managing the Guest Experience
• Reviews guest feedback with leadership team on daily Stand-Up and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible in the catering operation and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
As Director Catering, you will:
Deliver the People Connection - You have a record of accomplishment for being organized and have the ability to deliver clean & well-maintained rooms for our guests to sleep in. You have a great eye for detail and know what it takes to deliver the perfect room that fits within company and hotel brand standards.
Deliver the Promise - You are empowered to aid guests if they need assistance and work with the hotel team to deliver memorable stays.
You are part of a Team - At Meyer Jabara you are part of an amazing flock! You will form part of our Housekeeping department and work with your peers to create connections, handle all functions that will be required in your role
CANDIDATE PROFILE
Education and Experience
• 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 3-4 years Catering Manager experience in a 4 star hotel.
The Director Catering will report to hotels Director Sales & Marketing. However this is subject to change at company's discretion.
The salary range for this position is $95,000 to $100.000 annually.
The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.