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Southwest Solutions Jobs (NOW HIRING)

Servicenow

WI · On-site

$169 - $200/hr

Experience closing complex cyber security SaaS solutions with Enterprise Customers and supporting Sales AE's / RSM's. Knowledge in one or more of the following: * IoT, OT, IoMT * Wireless ...

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How much do southwest solutions jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for southwest solutions in the United States is $30.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $38.46 per hour, depending on experience, location, and employer.

What is Southwest Solutions?

Southwest Solutions is a nonprofit organization based in Detroit, Michigan, that provides a wide range of human services and community development programs. Their initiatives include affordable housing, mental health services, employment assistance, and financial literacy education. The organization's mission is to revitalize neighborhoods and improve the quality of life for individuals and families in southwest Detroit and surrounding communities.

What are some common challenges faced by employees working at Southwest Solutions, and how can new hires prepare to address them?

Employees at Southwest Solutions often work with diverse communities and clients facing complex social and economic challenges. New hires may encounter situations that require strong problem-solving skills, adaptability, and cultural sensitivity. It's helpful to be prepared for a dynamic work environment where priorities can shift quickly, and collaboration with multidisciplinary teams is essential. Proactively seeking mentorship from experienced colleagues and staying informed about best practices in social services can help new employees navigate these challenges successfully.

What are the key skills and qualifications needed to thrive as a Solutions Consultant at Southwest Solutions, and why are they important?

To thrive as a Solutions Consultant at Southwest Solutions, you typically need a background in business, engineering, or IT, along with expertise in designing and implementing storage or organizational systems. Familiarity with CAD software, project management tools, and industry-specific certifications like PMP or LEED can be important. Strong communication, problem-solving, and client relationship skills help you tailor solutions and manage projects successfully. These abilities ensure that client needs are precisely met, projects run smoothly, and business goals are achieved efficiently.

What is the difference between Southwest Solutions vs Southwest Community Development?

AspectSouthwest SolutionsSouthwest Community Development
Primary FocusProviding social services, mental health support, and employment programs in DetroitDeveloping affordable housing and community infrastructure in Southwest Detroit
Work EnvironmentNonprofit organization, office-based with community outreachNonprofit, focus on urban development and construction projects
Common CredentialsSocial work, counseling, or community development certificationsUrban planning, real estate, or construction management certifications

Southwest Solutions primarily offers social services and community programs, while Southwest Community Development focuses on urban development and housing projects. Both organizations serve the Southwest Detroit area but have different core missions and work environments.

What cities are hiring for Southwest Solutions jobs?

Cities with the most Southwest Solutions job openings:

What states have the most Southwest Solutions jobs?

States with the most job openings for Southwest Solutions jobs include:

What job categories do people searching Southwest Solutions jobs look for?

The top searched job categories for Southwest Solutions jobs are:

Southwest Solutions jobs near you
Infographic showing various Southwest Solutions job openings in the United States as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% In-person job distribution, with an average salary of $63,640 per year, or $30.6 per hour.

Service Operations Coordinator

Southwest Solutions Group

Lewisville, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

The Service Operations Coordinator is responsible for driving the daily execution of the Service Department. This role ensures service tickets are accurate, prioritized correctly, scheduled efficiently, and closed profitably. The coordinator acts as the operational hub between customers, technicians, vendors, and the Service Manager to ensure fast response times, high customer satisfaction, and clean documentation that protects revenue and margin. This position is critical to improving service response time, technician utilization, communication quality, and billing accuracy.
Location: Lewisville, TX
Job Type: Full-Time
Responsibilities
Customer Communication
  • Serve as the primary contact for inbound service requests
  • Gather necessary information to diagnose and route service issues
  • Schedule appointments, set expectations, and communicate updates
  • Follow up with customers after service to confirm resolution and satisfaction

Service Ticket Management
  • Create and maintain accurate service tickets in the system
  • Verify warranty eligibility, service history, and labor type
  • Ensure documentation, notes, and photos are complete before closing tickets

Scheduling & Technician Coordination
  • Manage technician schedules and prioritize urgent service calls
  • Coordinate appointment logistics, site access, and job scope details
  • Work with the Service Manager to confirm parts availability when needed

Preventative Maintenance
  • Track preventative maintenance contracts and due dates
  • Schedule PM visits and ensure services are documented and invoiced properly

Issue Resolution
  • Address customer concerns and collaborate with technicians to resolve issues
  • Escalate recurring or complex problems to the Service Manager

Operational Support
  • Monitor open service tickets and maintain accurate service dashboards
  • Ensure documentation is complete to support timely invoicing
  • Identify opportunities to improve service workflows and efficiency

Qualifications
  • 3+ years experience in dispatching, service coordination, or operations support
  • Experience with high call volume and multitasking at a high level.
  • Must be available for rotating weekends on-call
  • Strong proficiency in Microsoft Outlook and service management software
  • High attention to detail and documentation discipline
  • Ability to prioritize under pressure
  • Strong communication skills with both customers and technical staff
  • Experience with storage systems or industrial equipment preferred
  • Familiarity with Spacesaver or Kardex products is a plus

Benefits
  • PTO
  • Holiday Pay
  • 401K
  • 100% Paid Medical, Dental, and Vision Insurance for employees
  • Employee Stock Ownership Program (ESOP)
  • Parental Leave Program
  • Life Insurance
  • Disability Insurance
  • Tuition reimbursement
  • Referral bonus program
  • Charity Matching Program
Our Core Values
Respect- We respect the talents and skills of each individual on our company team
Innovation- We aim to stay at the forefront of new products and services through progressive and creative approaches
Service- We strive to exceed the needs of our clients by providing timely, accurate, and courteous service
Excellence- We desire to make each person's experience with Southwest Solutions Group a positive one
Mission
We are a faith-filled community of ordinary people that RISE every day to secure a future for this generation and future generations of SSG employee owners by making people and space work better together everywhere.
About Us
Southwest Solutions Group® is a solution-oriented business-to-business company that provides innovative efficiency systems to all types of businesses and government agencies. Our mission is to make people and space work better together everywhere.
Headquartered in Dallas, Texas, and operating out of 16 offices nationwide. Our team takes pride in the work we do so that we can successfully deliver our client's projects on time and within budget. Every solution created for our clients is truly unique in scope, which requires focus and dedication to doing the little things correctly.
Company Website: https://www.southwestsolutions.com/
Southwest Solutions Group is an equal-opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce.

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