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Software Support Manager Jobs in Murphy, TX (NOW HIRING)

GoodLeap is a technology company delivering best-in-class financing and software products for ... The Bilingual Client Support Manager works with installers on our platform to ensure we're ...

GoodLeap is a technology company delivering best-in-class financing and software products for ... The Bilingual Client Support Manager works with installers on our platform to ensure we're ...

Overview The Ops Support Manager is responsible for creating, implementing, and supporting NFI ... Training personnel on TMW Suite, BI Portal, Equipment Tracking, Routing Software, and various other ...

GoodLeap is a technology company delivering best-in-class financing and software products for ... The Bilingual Client Support Manager works with installers on our platform to ensure we're ...

Sr Software Engineer

Plano, TX · On-site

$117K - $155K/yr

Senior Software Support Specialist Location: N/A The Software Support Specialist is a mid‑level ... Content Management System team supporting the State Market. Our collaborative team of web ...

This role delivers frontline hardware and software support, handles escalations from the helpdesk ... and manage incidents and requests in the ticketing system Create and maintain technical ...

Showing results 41-60

Software Support Manager information

See Murphy, TX salary details

$21.5K

$64.9K

$115.6K

How much do software support manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for software support manager in Murphy, TX is $64,895.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $87,000.00 per year, depending on experience, location, and employer.

What does a software support manager do?

A Software Support Manager oversees the support team responsible for assisting clients and end-users with software-related issues. They manage daily operations, ensure timely resolution of technical problems, and work to improve customer satisfaction. The role often involves coordinating with development teams to address bugs, implementing support processes, and training staff. Software Support Managers also analyze support metrics to optimize performance and may assist in developing documentation or training materials.

How does a software support manager typically balance technical troubleshooting with team leadership responsibilities?

A Software Support Manager often divides their time between overseeing the support team’s daily operations and directly handling complex technical issues that require advanced expertise. While they may step in to resolve escalated customer problems, much of their role involves mentoring support staff, coordinating training sessions, monitoring performance metrics, and optimizing support processes. Effective managers also collaborate closely with development teams to communicate recurring software issues and recommend improvements, ensuring both customer satisfaction and continuous product enhancement.

What are the key skills and qualifications needed to thrive as a software support manager, and why are they important?

To thrive as a Software Support Manager, you need strong technical knowledge of software products, troubleshooting expertise, and experience in customer service or IT support, often backed by a relevant degree. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and ITIL or similar certifications is typically required. Exceptional leadership, communication, and problem-solving skills set outstanding managers apart by enabling them to guide teams and resolve client issues effectively. These competencies are crucial for ensuring timely customer support, maintaining high client satisfaction, and leading a productive support team.

What is the difference between Software Support Manager vs Software Support Specialist?

AspectSoftware Support ManagerSoftware Support Specialist
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical support, troubleshoots issues, assists customers directly
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, product knowledge
CertificationsITIL, CompTIA, relevant technical certificationsCompTIA A+, Microsoft Certified, product-specific certifications
Work EnvironmentOffice-based, team management, coordination with other departmentsCustomer support centers, remote or on-site troubleshooting

The main difference between a Software Support Manager and a Software Support Specialist lies in their scope of responsibilities. Managers oversee support teams and strategic planning, while specialists focus on direct technical support. Both roles require technical knowledge and certifications, but managers emphasize leadership and coordination skills.

What cities near Murphy, TX are hiring for Software Support Manager jobs?

Cities near Murphy, TX with the most Software Support Manager job openings:

Application Support Engineer

Plano, TX • On-site

Tyler Technologies, Inc.
Software Development • 5 - 10K employees

Other

This job post has expired 1 day ago. Applications are no longer accepted.


Key responsibilities

  • Provide software support to Tyler clients by troubleshooting and resolving client issues related to the use and functionality of Tyler products.

  • Analyze client issues using multiple development tools and perform data analysis to ensure timely resolution of easy‑to‑moderate problems.

  • Collaborate with team members to diagnose and resolve technical issues related to Tyler applications, operating systems, and databases.


Tyler Technologies rating

9.3

Company rating: 9.3 out of 10

Based on 20 frontline employees who took The Breakroom Quiz


Job description

Senior Compensation Consultant

Plano, Texas | Lakewood, Colorado | Yarmouth, Maine | Troy, Michigan | Lubbock, Texas | Herndon, Virginia | Cleveland, Ohio | Overland Park, Kansas

As a Senior Compensation Consultant, you will play a critical role in designing, analyzing, and evolving our global compensation programs. You’ll partner closely with HR, leaders across the business, and cross‑functional teams to create compensation solutions that are competitive, scalable, and aligned to our strategy.

Solution Consultant

Your primary responsibility will be demonstrating Tyler’s Public Safety solution to prospective clients during the sales process.

Product Manager / Team Lead

This is a player/coach role responsible for both leading a growing product team and serving as the lead Product Manager for the platform. The ideal candidate brings strong GovTech experience, a modern product mindset, and the ability to shape a modular platform that functions as a cross‑product citizen experience layer.

Senior Software Engineer

Solid development, systems, and automation expertise, working in a full stack environment, and demonstrated experience building fault‑tolerant applications at scale on cloud infrastructure.

Senior Payroll Administrator

Responsible for accurate and timely administration of multi‑state US and Canada payroll. Serves as a subject matter expert, exercises independent judgment in interpreting payroll regulations, establishes procedures, and supports the Payroll Team Lead with complex compliance, audit and system‑related initiatives.

Software Support Representative

Provides software support for Tyler clients in use, functionality, and understanding of our products. Ensures the timely resolution of easy‑to‑moderate client software issues through data analysis and functionality troubleshooting using multiple development tools, best‑practice communication, team‑coordinated testing, and other available tools for resolving issues.

Dynamics 365 CE Sr. Application Engineer

Drives the adoption and optimization of Microsoft Dynamics 365 CE at Tyler Technologies. Designs and implements solutions that directly improve how our internal teams engage with clients and manage operations.

Implementation Consultant (Entry‑Level)

Motivated and adaptable entry‑level Implementation Consultant to join our dynamic team. Contributes to a variety of tasks that drive the successful implementation of our Document Automation solution for our clients.

SaaS Technical Project Manager

Oversees successful Tyler Identity configuration, identifies process improvement opportunities, and recommends appropriate solutions to management. Responsible for implementing Tyler ID for clients in the Tyler SaaS environment with minimal deployment downtime.

Product Manager – Enterprise ERP Utility Billing

Joins our Enterprise ERP Utility Billing team.

Corporate Attorney – State and Federal Group

Yarmouth, Maine | Plano, Texas | Overland Park, Kansas

Tyler Technologies is seeking a Corporate Attorney to join our legal team. The Corporate Attorney will provide strategic legal guidance and serve as principal negotiator of certain client and vendor contracts for a variety of Tyler’s business units, focusing on supporting Tyler’s State & Federal group.

Account Executive – Software Products

Responsible for meeting or exceeding a sales quota for selling Tyler software products and services within a prescribed territory as set by the company.

Citizen Engagement & Client Success

Join Tyler Technologies and help connect communities with the local governments that serve them. Our Citizen Engagement mobile applications empower residents to communicate, report issues, and stay informed — and our Client Success Advocates play a critical role in making that experience seamless. We’re looking for tech‑savvy, people‑focused problem solvers who thrive in a fast‑paced environment and are passionate about helping clients succeed.

Technical Services Support Specialist

Diagnoses and solves customer issues in a timely and courteous manner. The incumbent may work independently or with other team members to resolve operating system, database, and other technical issues related to Tyler applications.

Trade Show Specialist – ERP and Civic Market

Responsible for multiple aspects of trade show management for the ERP and Civic market. Customizes the trade show experience for target audiences to achieve Tyler’s strategic goals and ensures consistency. Partners with multiple sales channels.

IT DevOps Intern – Corporate IT Applications

Summer internship opportunity for an IT DevOps intern. Works closely with the Applications DevOps team to support Atlassian JIRA and Confluence. Runs May 26 through early August.

Software Support Specialist

Handles issues which may require research, thought, and troubleshooting skills. Provides basic‑level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved.

Business Development Representative

Develops client relationships, applies sales techniques to generate new sales leads, and provides sales groups with a pipeline of well‑qualified leads. First point of contact for potential prospects.

QA Analyst – Web Accessibility

Ensures digital products meet accessibility standards and are usable by individuals with diverse needs, including disabilities. Collaborates across teams throughout the software development lifecycle to advocate for inclusive design.

Implementation Consultant – ERP Pro Financials

Responsible for providing consultative services including business analysis and configuration.

Residential Appraiser II

Manages field review procedures, ensuring accurate property data collection by reviewing documents and verifying locations using GIS and aerial imagery. Responsibilities include analyzing sales, gathering market data to determine property values, and adjusting cost and market models through CAMA methodologies.

Cloud Security Engineer

Supports Data and Insights (D&I) solutions within the Security team.

Full Stack Engineer

Works with .NET, Angular, HTML5, SQL, and Cloud/AWS building scalable solutions that empower our clients and support mission‑critical outcomes.

Senior Software Engineer

Project-based roles: design, write/testing code, document and implement functionally appropriate, technically sound, and well‑integrated application systems.

Senior Software Support Specialist

Collaborates within a cross‑functional team to design, build, and deliver scalable systems using modern .NET technologies in AWS.

Contract Specialist

Supports all phases of contracts/subcontract administrative activities and transactions to ensure compliance and proper administration of our contracting process.

Resident Appraiser I

The Residential Appraiser I manages field review procedures, ensuring accurate property data collection by reviewing documents and verifying locations using GIS and aerial imagery. Responsibilities include analyzing sales, gathering market data to determine property values, and adjusting cost and market models through CAMA methodologies.

Software Engineer – Public Safety

Builds and maintains mission‑critical, cloud‑hosted public safety solutions used by agencies nationwide. Works closely with cross‑functional teams across the software development lifecycle to design, build, and deliver scalable systems using modern .NET technologies in AWS.

Lead Software Engineer

Provides technical leadership while building the next generation of industry‑leading, cloud‑native public safety solutions. Hands‑on contributor and technical guide, working across the full software development lifecycle to design, build, and deliver highly available systems in AWS.

Payment Enablement Specialist

Serves as a point of contact for configuration‑related inquiries and service setup troubleshooting, ensuring seamless transaction processing and responsive support for internal stakeholders.

Manager – Corporate Marketing

Manages the corporate trade show strategy, maximizes content opportunities with associations, helps pitch important stories and themes relevant to Tyler.

Senior Sales Enablement Analyst

Drives Tyler’s growth by enhancing how our sales teams engage, perform, and win. Ideal for an enablement professional who thrives on collaboration, communication, and helping sales teams achieve their goals.

Stated Sales Data Intern, Summer 2026

Leads data governance and best practices for sales databases, cleanses data, performs analytics, and designs documentation processes for sales representatives.

Get to Know Our Tyler Family

At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here.

To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.

Join our Talent Network to stay connected and up to date on our latest job openings and talent news.

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What Tyler Technologies employees say

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