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Software Support Engineer 1 Jobs (NOW HIRING)

Salesforce

Software Support Engineer

Software Support Engineer (Graduate) Role: Assoc Eng, SRE Data Video Job Summary We are seeking a ... As a Level 1 SRE, you will work closely with senior engineers to respond to incidents, perform ...

Data Innovations

Support Engineer 1

Colchester, VT

$40K - $56K/yr

The Support Engineer 1 is expected to handle entry level customer calls and cases, escalating ... Provide outstanding customer support to Data Innovations' customers on our software products.

VT MAK

Software Support Engineer - Distributed 3D Simulation Cambridge, MA MAK Technologies is currently ... To request an accommodation, please contact our Recruitment Team at 1-660-287-7390, or by email at ...

MiniMed

Sr. Software Support Engineer

Los Angeles, CA · Hybrid

$132K - $137K/yr

... Software, or Computer Engineering or related engineering or technical field and five (5) years of ... At MiniMed, we are committed to supporting the well-being and financial security of our employees.

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Software Support Engineer 1 information

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$39.5K

$90.7K

$166.5K

How much do software support engineer 1 jobs pay per year?

As of Sep 10, 2026, the average yearly pay for software support engineer 1 in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What is the difference between Software Support Engineer 1 vs Software Support Engineer 2?

AspectSoftware Support Engineer 1Software Support Engineer 2
Required CredentialsBachelor's degree in Computer Science or related field; basic certifications like CompTIA A+ or Network+Same as Level 1, often with additional certifications or experience
Work EnvironmentEntry-level support roles, troubleshooting customer issues, working with internal teamsMore complex support tasks, mentoring Level 1, handling escalations
Employer & Industry UsageCommon in tech companies, software vendors, IT support firmsSame industry, higher responsibility roles within support teams

Software Support Engineer 1 typically handles basic customer issues and requires foundational certifications. Software Support Engineer 2 takes on more complex problems, often mentoring Level 1 staff. The main difference lies in experience, responsibility, and complexity of support tasks.

What are popular job titles related to Software Support Engineer 1 jobs?

For Software Support Engineer 1 jobs, the most frequently searched job titles are:

Infographic showing various Software Support Engineer 1 job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.

Software Support Engineer

Remote

Salesforce
See more jobs at Salesforceexternal

Full-time

Posted 4 days ago

Salesforce rating

8.1

Company rating: 8.1 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

Job description

Software Support Engineer (Graduate)
Role: Assoc Eng, SRE Data Video
Job Summary
We are seeking a Site Reliability Engineer (SRE I) to join our Video Platform Engineering team. In this role, you will support the operation, monitoring, and reliability of large-scale video delivery systems, including live streaming, video-on-demand (VOD), encoding, packaging, and content delivery networks (CDNs).
As a Level 1 SRE, you will work closely with senior engineers to respond to incidents, perform routine operational tasks, and build foundational automation skills. This position is ideal for candidates with a background in systems or network administration who are eager to grow into video reliability engineering.
Responsibilities
  • Monitor the health and performance of video services (live, linear, and on-demand) using observability tools.
  • Support day-to-day operations of video platforms including encoding, transcoding, packaging, origin servers, DRM, and CDN delivery.
  • Assist in troubleshooting service-impacting issues and escalating to senior engineers when needed.
  • Participate in on-call rotations under supervision, responding to alerts and contributing to incident resolution.
  • Execute runbooks for routine operational tasks, deployments, and platform maintenance.
  • Write and maintain basic automation scripts (Python, Bash, PowerShell) to reduce manual work.
  • Document incident response steps, troubleshooting guides, and standard operating procedures.
  • Collaborate with cross-functional teams (network, storage, CDN, and applications) to support service delivery.

Qualifications
Education & Experience
  • Bachelor's degree in Computer Science, Information Technology, Media Technology, or equivalent practical experience.
  • 0-2 years of experience in systems administration, IT operations, video engineering, or SRE-related work.
  • Exposure to video delivery workflows (streaming, VOD, ABR packaging) is a plus but not required.

Technical Expertise
  • Basic understanding of Linux administration and troubleshooting.
  • Familiarity with scripting (Python, Bash, or PowerShell).
  • Exposure to monitoring/observability tools (Grafana, Prometheus, ELK, Splunk, DataDog, or similar).
  • General knowledge of networking fundamentals (TCP/IP, DNS, load balancing, HTTP).
  • Awareness of streaming protocols (HLS, MPEG-DASH, RTMP) is a plus.
  • Experience with cloud environments (AWS, Azure, GCP) is desirable but not required.

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