Software Implementation Manager Jobs in Toronto, ON

JANA is focused on improving the integrity of gas pipeline systems through the application of advanced risk modeling technologies. Our models and software are defensible and highly predictive, allowing gas pipeline operators to take actions to reduce risk in their systems. And our Integrity Data suite enables pipeline operators to finally capture their pipeline asset data and unlock the value associated with this data.

• As an entrepreneurial company, we provide an exciting, dynamic and respectful work environment where you will be an important contributor to the JANA Team. Our Mission at JANA is "Better Pipelines for a Better World" - we are true believers and inspire our employees to join us in this Mission!
• High-energy Collaborative Environment: JANA combines the energy of a start-up software organization with the discipline of a precision engineering firm.
  
• Social Events: Join the entire JANA Team for fun virtual Social Events like our Beer Club. We also like to get together for in-person events such as our Annual Birthday Bonspiel, Holiday events, our annual Company Picnic, and team events!
  
• Best-in-Class Benefits: JANA offers all employees a comprehensive benefits package including a Healthcare Spending Account, Medical, Dental, Life Insurance, AD&D, Drug coverage, Disability coverage, as well as a Wellness Benefit!! JANA also provides employees with the opportunity to get support with mental wellness through our Employee Assistance Program.
  
• Giving Back: JANA is dedicated to giving back to our community. We hold an annual food drive for the Aurora Foodbank and have become one of their top contributors!
  
• JANA promotes a healthy work-life balance: Through our comprehensive vacation program, floater days, and a hybrid work environment (up to 20% a month in office) JANA employees are able to take time to rest and rejuvenate!
  
• Employee Recognition: We aim to Win, and we love to celebrate Wins with our People. We also offer a Phantom Share Program and annual bonuses!
  

JANA's Implementation Manager plays a pivotal role in managing, empowering, and supporting the teams that are responsible to implementJANA's technical solutions.A single-threaded leader, JANA's Implementation Managers are accountable for the technical performance, installation of technical solutions and JANA products, and the development of their people.The Implementation Manager reinforces JANA's culture and leads for efficiency and creativity.

Implementation Managers requirethe necessary knowledge& skillsto support and managemembers oftheir team. Theyare responsible forrecruitment & hiring, performance management, training, leadership & development, succession planning, forecasting, budgeting, compensation, and recognition for those in their team. Managers ensure their people mold (notconform, butrather adopt) the JANA Way (Culture) and not vice versa. They own both the performance and the development of their people.

Responsibilities

• With a specific focus on product implementations, hires, monitors, and develops all resources

• Oversees individual performance goals and ensuresappropriate assessmentsof delivery versus the stated goals,general performance, alignment with the JANA Values and Way, and development

• Conducts monthly 1-1s and quarterly and year-end reviews for direct reports, including fostering an environment of constructive feedback

• Manages and growsa strong teamby fostering day-to-day working relationships withtheirto ensure alignment and successful client outcomes

• Creates andmaintainsa culture of exceptional client care, teamsynergy, learning, and growth

• Leads by example and inspires the JANA team in a positive, high-performance way,demonstratinga passion for our Culture, our People, and our Mission

• Oversees the development and deployment of programs or systems, coordinatingall ofthe parties involved to ensure high-quality risk results output and troubleshooting efforts

• Establishesobjectivesand key results with the team members, and actively manages any areas of non-performance

• Proactivelyidentifiesand resolves resourceprojectwith the ProjectManagers

• Communicates and provides progress and status weekly reports

• Provides technical problem-solving and guidance to the direct reports

• Maintain effective communication with stakeholders, including senior management, project teams, clients, and other relevant parties.

• Provide regular updates and reports to stakeholders onteamstatus, risks, and issues.

Leadership

• The JANA Way: Functions in alignment with JANA's Values and Professional Culture.

• Analytical Thinking: Summarizes information concisely and clearlyidentifieskey elements, patterns, results, or relationships;utilizesdata to draw conclusions and make fact-based decisions.

• Attention to Detail: Completes work with the utmost attention to detail, ensuring confidence in work product.

• Delegation: Delegates technical tasks and responsibilities toappropriate personnel.

• Resourcing: Estimates the technical resources and participants needed to achieve project goals.

• Managerial Courage: Provides direct, honest, and fair feedback and related actions.

• Writing: Clearly communicates in a written format with logical and concise presentation of recommendations,conclusionsand supporting facts.

• Speaking/Presenting: Clearly articulates ideas, opinions and information in technical presentations and speeches so that the intended purpose isachievedand audience needs met.

Required Skills & Experience

• Undergraduate degree in a STEM field, preferably in Engineering

• 3 to 5 years of experience working in a software implementation, client-focused environmen
  

• 2+ Managerial experience in leading technical teams
  

• A risk integrity management background is an asset.

• Thorough understanding of project management techniques and methods
• Able to travel in the USasrequired
  

JANA is committed to accommodating applicants with disabilities throughout the hiring process; in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the hiring process. By applying for a position with JANA, you understand that we use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You also understand that offers of employment are contingent upon the successful completion of a background check. The type of check performed is determined by the role and JANA's employment policies. Checks may include any of the following: employment verification, employment references, SIN validation, education verification, criminal records check, search against global sanctions and government watch lists, and/or credit check. You will be notified during the hiring process which checks you are required to complete. We thank you for your interest. Only candidates selected for an interview will be contacted.