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Software Implementation Manager Jobs in Toronto, ON

Euna Solutions

Implementation Manager - Grants

Oakville, ON · On-site

CA$67K - CA$84K/yr

Strong understanding of software implementation processes, methodologies, and best practices ... Experience with CRM, ERP, or other enterprise software implementations, particularly GovTech, is a ...

Evron Computer Systems

Be Seen First

ERP Software Implementation Consultant

Toronto, ON · On-site

CA$90K - CA$110K/yr

ERP SOFTWARE IMPLEMENTATION CONSULTANT - Distribution Focus Location: Greater Toronto Area (Hybrid ... required secured managed infrastructure to support it. We are looking for An experienced ERP ...

Evron Computer Systems

Be Seen First

ERP Software Implementation Consultant

Toronto, ON · On-site

CA$90K - CA$110K/yr

ERP SOFTWARE IMPLEMENTATION CONSULTANT - Distribution Focus Location: Greater Toronto Area (Hybrid ... required secured managed infrastructure to support it. We are looking for An experienced ERP ...

WilsonCTS

POS (GK Software) Specialist

Toronto, ON · Hybrid

CA$82 - CA$87/hr

PMP Certification or equivalent project management experience. Must-Have Skills * GK Software POS configuration and implementation experience. * Deep understanding of retail operations and POS ...

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Software Implementation Manager information

What is a software implementation manager?

A Software Implementation Manager is a professional responsible for overseeing the deployment and integration of software solutions within an organization. They coordinate between clients, technical teams, and vendors to ensure that software systems are installed efficiently, meet business requirements, and are adopted smoothly by end-users. Their role involves project management, troubleshooting, training, and providing ongoing support to ensure successful software adoption.

What are the key skills and qualifications needed to thrive as a software implementation manager?

To excel as a Software Implementation Manager, you need a strong background in project management, software deployment, and client relationship management, often supported by a degree in computer science or a related field. Familiarity with project management tools (such as Jira and Asana), CRM systems, and relevant certifications like PMP or Agile are common requirements. Excellent communication, problem-solving, and leadership skills help you coordinate teams and ensure client satisfaction. These abilities are crucial for delivering successful software implementations on time and within scope, ultimately supporting organizational goals and customer success.

What are some typical challenges a software implementation manager faces during client onboarding, and how can they be addressed?

A common challenge for Software Implementation Managers is managing varying client expectations and technical readiness during onboarding. Clients may have unique workflows or legacy systems that require significant customization or integration efforts. To address these challenges, it’s essential to maintain clear communication, set realistic timelines, and involve key client stakeholders early in the process. Proactively identifying potential obstacles and collaborating closely with the development and support teams can also help ensure a smooth transition and successful implementation.

What is the difference between Software Implementation Manager vs Software Project Coordinator?

AspectSoftware Implementation ManagerSoftware Project Coordinator
ResponsibilitiesOversees software deployment, manages teams, ensures project successSupports project tasks, coordinates schedules, assists project managers
Required SkillsProject management, technical knowledge, leadershipCommunication, organization, basic technical understanding
CertificationsPMI, PMP, or similarNone typically required, but certifications like CAPM are beneficial
Work EnvironmentClient sites, corporate offices, technical teamsOffice settings, team collaboration

The Software Implementation Manager focuses on leading software deployment projects, managing teams, and ensuring successful implementation. In contrast, the Software Project Coordinator provides support by coordinating tasks and schedules. While both roles require project management skills, the Implementation Manager has a more strategic and leadership-oriented role, often requiring certifications like PMP. The Project Coordinator typically assists project managers and has a more administrative focus.

What are popular job titles related to Software Implementation Manager jobs in Toronto, ON?

For Software Implementation Manager jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Software Implementation Manager jobs in Toronto, ON look for?

The top searched job categories for Software Implementation Manager jobs in Toronto, ON are:

Software Implementation Manager jobs near you
Infographic showing various Software Implementation Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 32% In-person, and 68% Remote job distribution.

Software Implementation Specialist

BIS Safety Software

Toronto, ON • On-site

CA$75K - CA$95K/yr

Full-time

Medical, Dental, Vision, Life

Posted 2 days ago

New

Job description

BIS Safety Software is a SaaS company on a mission to change how organizations manage safety, learning, and compliance. Since 2006, we've been building innovative software that helps companies simplify training, improve compliance, and keep their people safe. As we continue to grow, we're looking for someone who is passionate about creating exceptional client experiences and helping organizations successfully adopt our software.

About the Role

As our Software Implementation Specialist, you'll be responsible for leading the onboarding and implementation experience for new clients, guiding them from kickoff through successful adoption of the BIS Safety Software platform. You'll work with a diverse portfolio of organizations ranging from mid-market companies to large enterprise clients, partnering with administrators, project teams, and key stakeholders to understand their operational needs and tailor each implementation accordingly. If you enjoy educating others, simplifying complex processes, and making customers successful, this role is for you.

We are looking for someone with a flexible schedule who can occasionally adjust their working hours to support clients across different time zones.

In This Role, You Will Be Expected To:
  • Lead onboarding and implementation projects for new clients, ensuring a smooth and successful transition to the BIS Safety Software platform.
  • Deliver engaging virtual and/or in-person training sessions tailored to each client's workflows, business processes, and learning needs.
  • Build trusted relationships with client administrators, project teams, and stakeholders throughout the onboarding journey.
  • Configure client environments, including training matrices, user setup, and implementation requirements.
  • Support data migration by helping clients migrate historical training records and data from previous systems into the BIS platform.
  • Coordinate onboarding timelines by managing training schedules, project milestones, and follow-up meetings to keep implementations on track.
  • Provide prompt, solution-focused support via phone and email, ensuring clients feel confident throughout their onboarding experience.
  • Partner with internal teams to resolve implementation challenges and continuously improve the client experience.
  • Identify opportunities for continuous improvement across onboarding processes, documentation, and educational resources.
  • Drive successful client adoption, ensuring clients are positioned for long-term success with BIS Safety Software.
You Might Be the Right Fit If You:
  • Genuinely enjoy helping people succeed and take pride in delivering an exceptional customer experience.
  • Build rapport quickly and are comfortable working with stakeholders at all levels of an organization.
  • Are an excellent communicator who can explain technical concepts in a clear, approachable way.
  • Thrive in a fast-paced environment and enjoy managing multiple clients and priorities simultaneously.
  • Are highly organized and able to balance competing deadlines while maintaining exceptional attention to detail.
  • Take initiative, solve problems proactively, and remain calm under pressure.
  • Are naturally curious, adaptable, and excited to learn new technology.
  • Enjoy collaborating across teams and contributing to continuous improvement.
Qualifications We Are Looking For:
  • 5+ years of experience in Customer Success, Client Onboarding, Software Implementation, Training, or a similar client-facing role.
  • Experience working with SaaS platforms or other technology products.
  • Demonstrated experience managing multiple client implementations/projects simultaneously.
  • Experience onboarding mid-market and/or enterprise clients.
  • Strong technical aptitude and confidence learning new software platforms.
Bonus points if you have (these are assests, but not required)
  • Experience with change management or data migration projects.
  • Strong Microsoft Excel skills.
  • French and/or Spanish language skills.
  • Experience working within Learning Management Systems (LMS), HRIS, EHS, or compliance software.
Compensation and benefits:
  • Employee Stock Ownership Plan (ESOP)
  • Full medical, dental, and vision coverage
  • Life insurance and disability insurance
  • Health spending account
  • Flexible working hours
  • On-the-job training and growth opportunities
  • Free on-site parking
$75,000 - $95,000 a year
Salary ranges are based on experience, reflecting the unique skillset each individual brings to the role.
About BIS:
 
BIS Safety Software has been headquartered in Sherwood Park, Alberta, since 2006. We build software that helps organizations manage safety training, learning, and compliance - and we're growing!
 
A few things that make us different: we don't use job titles internally - we value humility and contribution over hierarchy. We move fast, integrate new ideas quickly, and give people real ownership of their work. And through our Employee Stock Ownership Plan (ESOP), you have the opportunity to own a piece of the company you're helping build.
 
How to apply:
 
Visit our Careers Page for more information. We sincerely thank all applicants for their interest. Only those selected for interviews will be contacted.
 
Job ID #T202607-02CCS
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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