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Software Development Support Specialist Jobs (NOW HIRING)

AxisCare

Software Support Specialist

Waco, TX

- Software Support Specialist Reports To: Director of Customer Support Location: On-Site (Waco, TX) ... This position is not a development position (writing code), traditional IT support (maintenance ...

AxisCare

Software Support Specialist

Waco, TX · On-site

- Software Support Specialist Reports To: Director of Customer Support Location: On-Site (Waco, TX) ... This position is not a development position (writing code), traditional IT support (maintenance ...

AxisCare

Software Support Specialist

Waco, TX · On-site

- Software Support Specialist Reports To: Director of Customer Support Location: On-Site (Waco, TX) ... This position is not a development position (writing code), traditional IT support (maintenance ...

CWT Farms

Software Support Specialist

Huntsville, AL · On-site

We seek a software support specialist to join our dynamic team and provide comprehensive support to ... Participate in agile software development communication with developers and project management.

Socket.dev

Software Support Specialist

Los Angeles, CA · On-site

$80K - $85K/yr

Become our new Application Specialist II Our support team takes care of cinemas all over North ... Training & Development * Free Food & Snacks * Sponsored social events * Work From Home/Office (50 ...

AutoStore

Software Support Specialist

Denver, CO · On-site

$65K - $90K/yr

As Software Support Specialist, your role is to provide technical assistance and support to our ... Collaborate closely with internal teams, including Sales, R&D, and others, to ensure readiness for ...

AutoStore

Software Support Specialist

Denver, CO · On-site

$65K - $90K/yr

As Software Support Specialist, your role is to provide technical assistance and support to our ... Collaborate closely with internal teams, including Sales, R&D, and others, to ensure readiness for ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site

You will be working closely with the IT Support, Database and Application Development teams. You ... Mobile Device Software Operating Systems from multiple vendors such as iOS & Android * Manage ...

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Software Development Support Specialist information

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$29K

$58.3K

$94.5K

How much do software development support specialist jobs pay per year?

As of Sep 13, 2026, the average yearly pay for software development support specialist in the United States is $58,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $64,000.00 per year, depending on experience, location, and employer.

What is a software development support specialist?

Software Development Support Specialists are IT professionals who assist software developers by troubleshooting issues, maintaining development environments, and providing technical support for software tools and applications. They act as a bridge between development teams and technical support, ensuring smooth workflows and minimizing downtime. Their responsibilities often include resolving bugs, helping with software deployment, and communicating technical solutions to both technical and non-technical team members.

How does a software development support specialist typically collaborate with development teams to resolve technical issues?

Software Development Support Specialists work closely with software engineers, QA testers, and product managers to troubleshoot and resolve technical issues reported by users or identified during development. They act as a bridge between support and development, often translating user-reported problems into actionable tickets, providing detailed logs, and helping prioritize fixes. Daily tasks may include reproducing bugs, documenting findings, and following up on resolution status. Effective communication and a strong understanding of the software's architecture are key to ensuring timely and accurate problem resolution.

What are the key skills and qualifications needed to thrive as a software development support specialist, and why are they important?

To thrive as a Software Development Support Specialist, you need a solid understanding of software troubleshooting, programming fundamentals, and familiarity with operating systems, typically supported by a degree in computer science or related field. Experience with ticketing systems, version control tools like Git, and knowledge of relevant programming languages or debugging tools is commonly required. Strong problem-solving abilities, effective communication, and patience are essential soft skills for addressing client issues and collaborating with development teams. These skills ensure timely resolution of technical problems, clear user support, and seamless coordination between technical and non-technical stakeholders.

What states have the most Software Development Support Specialist jobs?

States with the most job openings for Software Development Support Specialist jobs include:

What are popular job titles related to Software Development Support Specialist jobs?

For Software Development Support Specialist jobs, the most frequently searched job titles are:

Infographic showing various Software Development Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,282 per year, or $28 per hour.

Customer Support / Client Development Support Specialist

Middlebury, VT • On-site

eDOC Innovations , Inc.
Software Development • 1 - 10 employees
Learn more about eDOC Innovations , Inc.external

$17 - $22/hr

Full-time

Retirement

Re-posted 21 days ago

Job description

Join a Growing Technology Company
eDOC Innovations is seeking a motivated, technically minded Customer Support / Client Development Support Specialist to join our Client Development team.
In this role, you will serve as a primary point of contact for our credit union clients, helping them successfully use eDOC's document management and digital transaction solutions. You will troubleshoot technical issues, answer questions, conduct training, assist with installations and data conversions, and coordinate with other internal teams when additional expertise is needed.
This is an excellent opportunity for someone who enjoys solving problems, working with technology, and helping clients succeed.
What You'll Do
  • Respond to incoming client support requests by phone and email.
  • Document and track client requests through our CRM system.
  • Troubleshoot technical issues and provide timely, professional resolutions.
  • Escalate complex issues to the appropriate technical or development teams.
  • Become knowledgeable in eDOC's DocLogic suite of products.
  • Assist with software installations, data conversions, hardware, and device drivers.
  • Conduct individual and group training sessions for clients.
  • Help clients better understand and utilize eDOC solutions.
  • Perform quality assurance testing and assist with process improvements.
  • Complete professional services assignments and other projects as needed.

What We're Looking For
  • An associate degree in a business or technical field is preferred.
  • Experience with MySQL, SQL, or another relational database platform is highly desirable.
  • Familiarity with Microsoft Windows Server and Internet Information Services is a plus.
  • Strong verbal and written communication skills.
  • Confidence conducting client meetings and training sessions.
  • Ability to understand and explain technical concepts.
  • Strong organizational skills and the ability to manage multiple priorities.
  • A professional, client-focused approach when working with people at all organizational levels.
  • A willingness to learn new technologies and expand your technical knowledge.

Previous experience in customer service, technical support, help desk support, financial technology, or software support would be beneficial, but comprehensive training will be provided.
Why Join eDOC?
You will gain a competitive hourly compensation, generous benefits package, and a 401(k) plan with company matching., and so much more! You will receive comprehensive training and professional development, opportunities to expand your technical skills for career advancement, a supportive and collaborative team environment, and the stability of a successful and profitable company that has served the credit union industry for more than 30 years.
About eDOC Innovations
eDOC Innovations provides mobile-first digital transaction management and document solutions to credit unions throughout the United States. Our team works closely with clients and technology partners to deliver secure, reliable solutions that improve member service and operational efficiency.
Ready to Make an Impact?
If you enjoy technology, take pride in helping others, and are interested in building a career with a growing financial technology company, we would like to hear from you.
Please submit your resume and a brief cover letter explaining why you would be a strong addition to the eDOC team.

Apply