As a Software Development Manager, you will lead the Zookeepers engineering team within RADIXX Engineering, the infrastructure backbone of RADIXX. The teamis responsible forproduction stability, security compliance, delivery automation, and AWS infrastructure health across a broad and growing product portfolio. You will provide leadership and direction for a multi-disciplinary team while helping shape the strategy, operations, and continued evolution of our technology organization.
This roleoperatesin a hybrid capacity, with team members onsite 2 days per week (8 days per month).
The Zookeepers team plays a critical role in ensuring the reliability, security, and scalability of the RADIXX platform. As Software Development Manager, you will help balance operational excellence with strategic delivery, enabling engineering teams across the organization to build and deploy software with confidence. By leading the team responsible for infrastructure health,deliveryautomation, and production stability, you will directly influence the quality, performance, and resilience of solutions that support customers around the world.
You manage all activities of the Zookeepers engineering team, including SREs, Developers, and dotted-line DevOps and QA functions. You plan and organize work, ensure adequate staffing and resources, andmaintaindelivery schedules that support production stability and customer satisfaction.
You manage staff by assigning work,monitoringactivities, evaluating performance, administering employment actions, providing coaching and guidance, and supporting professional development and growth across the team.
You support development of team budgets, operating policies, and procedures, and coordinate work with outside vendors and contractors where applicable.
You triage and prioritize inbound requests from across the organization, including security initiatives, high-priority defects, AWS infrastructure requests, and compliance activities, ensuring the teamremainsfocused on its core responsibilities.
Youidentifyand implement strategies and operational efficiencies that enhance engineering reliability, delivery velocity, and internal customer experience while aligning team activities with RADIXX businessobjectivesand engineering standards.
You communicate and collaborate with Product, Security, Infrastructure, and other engineering teams to coordinate work, resolve cross-functional issues, and support new and ongoing initiatives.
You lead and contribute to process improvements based on business needs and evaluation of existing procedures. Youleveragedata, metrics, and system tools to drive efficiency, maximize reliability, and promote a culture of continuous improvement anddeliveryautomation.
Youidentifyproblems, obstacles, and opportunities and proactively act to address them, including managing escalated and critical production issues.
You prepare reports and analyses that summarize team activities, production stability, delivery outcomes, and key operational metrics, communicating results to peer groups and senior leadership.
Leadership & Management skills
Bachelor's degree in Computer Science, Engineering, or a related field, or an equivalent combination of education and experience
Ability to organize, prioritize, and direct work across a multi-discipline team including SRE, Development, QA, and DevOps functions
Technical & Domain Knowledge
General knowledge of software engineering operations, including infrastructure, delivery pipelines, and production support environments
Working knowledge of Java, C#, React, and Angular. While hands-on development is notrequired, you must be able to engage meaningfully with developers and technical leads on architecture, technical trade-offs, and delivery risks
Awareness of AI/ML trends and tooling as applied to software engineering, including AI-assisted development, automation opportunities, and responsible adoption within engineering workflows
Stakeholder & Communication Skills
Problem Solving & Operations
Strong reasoning, analytical, and problem-solving skills with the ability toidentifyroot causes, resolve issues, and recommend improvements
What you can expect from us
Additionalbenefits including financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and more
We'reproud of the work wedo, becauseour work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.
We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX,you'llbe supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Knowing our workmakesa meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list,you'llfind it here.
Let'spursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.