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Software Customer Service Jobs in California (NOW HIRING)

Sparrow Company

Customer Service

Escondido, CA · On-site

$16.75 - $22.75/hr

Previous experience in customer service, order entry, dispatch, logistics coordination, or a ... Experience with order processing, dispatching, or logistics software is a plus. * Availability to ...

Sparrow Company

Customer Service

Escondido, CA · On-site

$16.75 - $22.75/hr

Previous experience in customer service, order entry, dispatch, logistics coordination, or a ... Experience with order processing, dispatching, or logistics software is a plus. * Availability to ...

Sparrow Inc

Customer Service

Escondido, CA · On-site

$16.75 - $22.75/hr

Previous experience in customer service, order entry, dispatch, logistics coordination, or a ... Experience with order processing, dispatching, or logistics software is a plus. * Availability to ...

Kaizen Stackup

Customer Service

Anaheim, CA · On-site

$16.75 - $22.75/hr

... various software platforms Keep the store clean, organized, and customer-ready Assist with ... Prior customer service or retail experience (preferred) Basic computer skills and ability to learn ...

Kaizen Stackup

Customer Service

Anaheim, CA · On-site

$17 - $20/hr

... various software platforms Keep the store clean, organized, and customer-ready Assist with ... Prior customer service or retail experience (preferred) Basic computer skills and ability to learn ...

Your Company Name

Customer Service

San Leandro, CA · On-site

$17.75 - $24/hr

I know, I know, we call it a Hiring Consultant, but really you're helping us with Customer Service ... Maybe they don't understand a part of the software we support, or maybe they're lonely and need ...

Hammon Plating Corp

Customer Service

Palo Alto, CA · On-site

$26 - $30/hr

Customer Service Representative Family owned Hammon Plating has been in business since 1969. As a ... Basic understanding of frequently used computer software and programs, such as Microsoft Office

Hammon Plating

Customer Service

Palo Alto, CA · On-site

Customer Service Representative Family owned Hammon Plating has been in business since 1969. As a ... Basic understanding of frequently used computer software and programs, such as Microsoft Office

Hammon Plating

Customer Service

Palo Alto, CA · On-site

$26 - $30/hr

Customer Service Representative Family owned Hammon Plating has been in business since 1969. As a ... Basic understanding of frequently used computer software and programs, such as Microsoft Office

PrideStaff - Ontario, CA

Customer Service

Chino, CA · On-site

$17.50 - $18.50/hr

Pridestaff is currently seeking a Customer Service Representative for a manufacturing company ... Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.

Ttmtech

Customer Service

San Diego, CA

$39K - $62K/yr

The Customer Service Representative will build strategic customer relationships by means of ... Complete error free order entry into pre-established software and systems * Track job orders from ...

TTM Technologies

Customer Service

San Diego, CA · On-site

$39K - $62K/yr

The Customer Service Representative will build strategic customer relationships by means of ... Complete error free order entry into pre-established software and systems * Track job orders from ...

TTM Technologies

Customer Service

San Diego, CA · On-site

$39K - $62K/yr

The Customer Service Representative will build strategic customer relationships by means of ... Complete error free order entry into pre-established software and systems * Track job orders from ...

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Showing results 21-40

All JobsSoftware Customer Service JobsSoftware Customer Service Jobs in California

Software Customer Service information

What is software customer service?

Software Customer Service refers to the support provided by companies to help users resolve issues and answer questions related to their software products. This service can include troubleshooting technical problems, guiding users through installation or updates, assisting with account management, and offering training on product features. The goal is to ensure users have a smooth experience and get the most value from the software. Support is often provided through channels like email, live chat, phone, or help centers. Effective software customer service helps build customer trust and loyalty.

What are the key skills and qualifications needed to thrive as a software customer service representative, and why are they important?

To thrive as a Software Customer Service Representative, you need strong problem-solving abilities, a solid understanding of software products, and usually a background in customer support or IT. Familiarity with CRM systems, ticketing platforms, and remote troubleshooting tools is typically required. Outstanding communication, patience, and active listening are essential soft skills for resolving customer issues effectively. These skills ensure customers receive timely, accurate assistance, leading to higher satisfaction and loyalty.

What are some common challenges faced by software customer service representatives, and how can they be addressed?

Software Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing customer expectations, and communicating effectively with users of varying technical backgrounds. To address these, it's important to stay up-to-date with product knowledge, practice active listening, and develop strong problem-solving skills. Many teams also provide ongoing training and peer support to help representatives handle difficult cases efficiently and maintain high customer satisfaction. Collaboration with technical teams is common, especially when escalating unresolved issues or relaying user feedback for product improvements.

What is the difference between Software Customer Service vs Software Support Specialist?

AspectSoftware Customer ServiceSoftware Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or related fieldsTechnical certifications or training in specific software or IT support preferred
Work EnvironmentCustomer service centers, call centers, or remote supportHelp desks, technical support teams, or remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, software vendorsIT firms, software companies, tech support departments
Common Search & Comparison IntentCustomer interaction, service quality, communication skillsTechnical troubleshooting, software knowledge, problem resolution

While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are popular job titles related to Software Customer Service jobs in California?

For Software Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching Software Customer Service jobs in California look for?

The top searched job categories for Software Customer Service jobs in California are:

Software Customer Service jobs near you
Infographic showing various Software Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service

Sparrow Company

Escondido, CA • On-site

$16.75 - $22.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Join a leading construction materials company!
We are seeking a detail-oriented and customer-focused Concrete Order Taker to join our team in Escondido, California. This role is responsible for receiving customer orders, coordinating deliveries, and ensuring an exceptional customer experience from order placement through delivery.
Responsibilities:
  • Answer incoming calls and emails from customers requesting concrete orders.
  • Accurately enter customer orders into the system.
  • Coordinate with dispatch and operations teams to schedule deliveries.
  • Provide customers with updates regarding order status and delivery schedules.
  • Resolve customer inquiries and order-related issues professionally and efficiently.
  • Maintain accurate records of orders, schedules, and customer communications.
  • Collaborate with internal teams to ensure timely and accurate service.

Qualifications:
  • High school diploma or equivalent.
  • Previous experience in customer service, order entry, dispatch, logistics coordination, or a related role preferred.
  • Strong communication and customer service skills.
  • Ability to multitask in a fast-paced environment.
  • Excellent attention to detail and data entry accuracy.
  • Proficiency with Microsoft Office and computer-based systems.
  • Experience with order processing, dispatching, or logistics software is a plus.
  • Availability to work flexible schedules and occasional weekends.

Preferred Background:
Candidates with experience in customer service, dispatch, logistics, transportation, construction materials, building supply, distribution, or order management are encouraged to apply.

Apply