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Software Customer Service Jobs in California (NOW HIRING)

Hammon Plating

Customer Service

Palo Alto, CA · On-site

$26 - $30/hr

Customer Service Representative Family owned Hammon Plating has been in business since 1969. As a ... Basic understanding of frequently used computer software and programs, such as Microsoft Office

Kitsch LLC

CSR - Customer Service Representative

Los Angeles, CA · On-site +1

$17.25 - $23.50/hr

Experience with customer service software and tools. * A high school diploma or equivalent (a college degree is a plus). * Background in beauty or retail is a plus. * Experience with Shopify tools or ...

Ttmtech

Customer Service

San Diego, CA · On-site

$39K - $62K/yr

The Customer Service Representative will build strategic customer relationships by means of ... Complete error free order entry into pre-established software and systems * Track job orders from ...

TTM Technologies

Customer Service

San Diego, CA · On-site

$39K - $62K/yr

The Customer Service Representative will build strategic customer relationships by means of ... Complete error free order entry into pre-established software and systems * Track job orders from ...

DocMagic

Customer Service Representative

Torrance, CA · On-site

$25/hr

Today, we continue to lead the industry with award-winning proprietary software, mobile apps, and ... Position Summary The Customer Service Representative I provides first-line support to customers ...

DocMagic

Customer Service Representative

Torrance, CA · On-site

$25 - $31/hr

Today, we continue to lead the industry with award-winning proprietary software, mobile apps, and ... Position Summary The Customer Service Representative I provides first-line support to customers ...

Docmagic

Customer Service Representative

Torrance, CA · On-site

$25 - $31/hr

Today, we continue to lead the industry with award-winning proprietary software, mobile apps, and ... Position Summary The Customer Service Representative I provides first-line support to customers ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Is proficient with computer systems and scheduling software * Has a positive attitude and a commitment to providing exceptional customer service * Able to pass a background check and drug test Bonus ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Is proficient with computer systems and scheduling software * Has a positive attitude and a commitment to providing exceptional customer service * Able to pass a background check and drug test Bonus ...

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Showing results 21-40

All JobsSoftware Customer Service JobsSoftware Customer Service Jobs in California

Software Customer Service information

What is software customer service?

Software Customer Service refers to the support provided by companies to help users resolve issues and answer questions related to their software products. This service can include troubleshooting technical problems, guiding users through installation or updates, assisting with account management, and offering training on product features. The goal is to ensure users have a smooth experience and get the most value from the software. Support is often provided through channels like email, live chat, phone, or help centers. Effective software customer service helps build customer trust and loyalty.

What are the key skills and qualifications needed to thrive as a software customer service representative, and why are they important?

To thrive as a Software Customer Service Representative, you need strong problem-solving abilities, a solid understanding of software products, and usually a background in customer support or IT. Familiarity with CRM systems, ticketing platforms, and remote troubleshooting tools is typically required. Outstanding communication, patience, and active listening are essential soft skills for resolving customer issues effectively. These skills ensure customers receive timely, accurate assistance, leading to higher satisfaction and loyalty.

What are some common challenges faced by software customer service representatives, and how can they be addressed?

Software Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing customer expectations, and communicating effectively with users of varying technical backgrounds. To address these, it's important to stay up-to-date with product knowledge, practice active listening, and develop strong problem-solving skills. Many teams also provide ongoing training and peer support to help representatives handle difficult cases efficiently and maintain high customer satisfaction. Collaboration with technical teams is common, especially when escalating unresolved issues or relaying user feedback for product improvements.

What is the difference between Software Customer Service vs Software Support Specialist?

AspectSoftware Customer ServiceSoftware Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or related fieldsTechnical certifications or training in specific software or IT support preferred
Work EnvironmentCustomer service centers, call centers, or remote supportHelp desks, technical support teams, or remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, software vendorsIT firms, software companies, tech support departments
Common Search & Comparison IntentCustomer interaction, service quality, communication skillsTechnical troubleshooting, software knowledge, problem resolution

While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are popular job titles related to Software Customer Service jobs in California?

For Software Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching Software Customer Service jobs in California look for?

The top searched job categories for Software Customer Service jobs in California are:

Software Customer Service jobs near you
Infographic showing various Software Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service

Hammon Plating

Palo Alto, CA • On-site

$26 - $30/hr

Full-time

Retirement

Re-posted 19 days ago

Job description

Customer Service Representative
Family owned Hammon Plating has been in business since 1969. As a leader in the cleaning and plating industry, we have set the standard with premium processes and procedures to support semi-conductor, biotech, solar and a variety of other industries. Currently, we are looking to expand and grow our organization by adding to our well-seasoned staff of experts. Most of our employees have been with us for over thirty years! If you like the idea of growing your career and benefiting from your strong work ethic and solid work experience, we highly encourage you to apply today!
Location: Palo Alto, CA Schedule: Full-time, M-F
Position Summary
The Customer Service Representative will Serve as the primary liaison between customers and internal teams, ensuring orders are processed accurately, communication is clear, and customer needs are met with professionalism. Support account management by providing timely updates, resolving issues, and maintaining strong customer relationships.
Responsibilities
  • Order Management:
    • Receive, review, and enter customer orders into ERP/MRP systems.
    • Verify order accuracy, including part numbers, quantities, delivery dates, and plating requirements.
    • Coordinate with Production and Scheduling to confirm capacity and delivery timelines.
  • Customer Communication:
    • Provide proactive updates on job status, lead times, and delivery schedules.
    • Respond to customer inquiries regarding order progress, pricing, or technical documentation.
    • Escalate urgent customer issues to Production, Quality, or Management as appropriate.
    • Maintain accurate records of all customer interactions, requests, and commitments.
  • Support Functions:
    • Work with the Quality team to address nonconformance issues or returns, ensuring fast and professional resolution.
    • Assist Sales and Account Managers with quoting, pricing updates, and order follow-up.
    • Collaborate with shipping/receiving to ensure accurate and timely delivery of completed parts.
    • Support compliance with customer requirements, certifications, and documentation requests.
  • Relationship Building:
    • Act as a trusted point of contact for customers, ensuring they feel valued and informed.
    • Support long-term account growth by providing excellent service and responsiveness.
    • Identify opportunities to upsell or cross-sell plating services where appropriate.

Requirements
  • Professional, but personable demeanor
  • Excellent written and verbal communication skills
  • Time-management skills
  • Detail-oriented
  • Work independently from instruction
  • Ability to multi-task
  • Interpersonal skills
  • Basic understanding of frequently used computer software and programs, such as Microsoft Office
  • Detail-oriented and organized
  • Must have reliable transportation

Employee Benefits
  • Generous employee compensation & benefits packages
  • Significant 401K profit-sharing program
  • $26-$30, hourly DOE

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