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Software Customer Service Jobs in California (NOW HIRING)

TTM Technologies

Customer Service

San Diego, CA · On-site

$39K - $62K/yr

The Customer Service Representative will build strategic customer relationships by means of ... Complete error free order entry into pre-established software and systems * Track job orders from ...

TTM Technologies

Customer Service

San Diego, CA · On-site

$39K - $62K/yr

The Customer Service Representative will build strategic customer relationships by means of ... Complete error free order entry into pre-established software and systems * Track job orders from ...

DocMagic

Customer Service Representative

Torrance, CA · On-site

$16.50 - $22.25/hr

Customer Service Representative I The Customer Service Representative I provides first-line support ... Guide customers through software navigation, settings, document processes, and established product ...

DocMagic

Customer Service Representative

Torrance, CA

$25 - $31/hr

Today, we continue to lead the industry with award-winning proprietary software, mobile apps, and ... Position Summary The Customer Service Representative I provides first-line support to customers ...

DocMagic

Customer Service Representative

Torrance, CA · On-site

$25/hr

Today, we continue to lead the industry with award-winning proprietary software, mobile apps, and ... Position Summary The Customer Service Representative I provides first-line support to customers ...

Docmagic

Customer Service Representative

Torrance, CA · On-site

$25 - $31/hr

Today, we continue to lead the industry with award-winning proprietary software, mobile apps, and ... Position Summary The Customer Service Representative I provides first-line support to customers ...

Parafin

Customer Support Specialist

San Francisco, CA · On-site

$90K - $110K/yr

A minimum of 2 years in software customer support, fintech, or financial services experience * Proficiency with Zendesk * Phone support experience * Previously worked at an early-stage startup What ...

Parafin, Inc

Customer Support Specialist

San Francisco, CA · On-site

$90K - $110K/yr

A minimum of 2 years in software customer support, fintech, or financial services experience * Proficiency with Zendesk * Phone support experience * Previously worked at an early-stage startup What ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Proficient with computer systems and scheduling software * Positive attitude and a commitment to providing exceptional customer service * Able to pass a background check and drug test Bonus Points If ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA

$18 - $25/hr

Is proficient with computer systems and scheduling software * Has a positive attitude and a commitment to providing exceptional customer service * Able to pass a background check and drug test Bonus ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Is proficient with computer systems and scheduling software * Has a positive attitude and a commitment to providing exceptional customer service * Able to pass a background check and drug test Bonus ...

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Software Customer Service information

What is software customer service?

Software Customer Service refers to the support provided by companies to help users resolve issues and answer questions related to their software products. This service can include troubleshooting technical problems, guiding users through installation or updates, assisting with account management, and offering training on product features. The goal is to ensure users have a smooth experience and get the most value from the software. Support is often provided through channels like email, live chat, phone, or help centers. Effective software customer service helps build customer trust and loyalty.

What are the key skills and qualifications needed to thrive as a software customer service representative, and why are they important?

To thrive as a Software Customer Service Representative, you need strong problem-solving abilities, a solid understanding of software products, and usually a background in customer support or IT. Familiarity with CRM systems, ticketing platforms, and remote troubleshooting tools is typically required. Outstanding communication, patience, and active listening are essential soft skills for resolving customer issues effectively. These skills ensure customers receive timely, accurate assistance, leading to higher satisfaction and loyalty.

What are some common challenges faced by software customer service representatives, and how can they be addressed?

Software Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing customer expectations, and communicating effectively with users of varying technical backgrounds. To address these, it's important to stay up-to-date with product knowledge, practice active listening, and develop strong problem-solving skills. Many teams also provide ongoing training and peer support to help representatives handle difficult cases efficiently and maintain high customer satisfaction. Collaboration with technical teams is common, especially when escalating unresolved issues or relaying user feedback for product improvements.

What is the difference between Software Customer Service vs Software Support Specialist?

AspectSoftware Customer ServiceSoftware Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or related fieldsTechnical certifications or training in specific software or IT support preferred
Work EnvironmentCustomer service centers, call centers, or remote supportHelp desks, technical support teams, or remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, software vendorsIT firms, software companies, tech support departments
Common Search & Comparison IntentCustomer interaction, service quality, communication skillsTechnical troubleshooting, software knowledge, problem resolution

While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are popular job titles related to Software Customer Service jobs in California?

For Software Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching Software Customer Service jobs in California look for?

The top searched job categories for Software Customer Service jobs in California are:

Software Customer Service jobs near you
Infographic showing various Software Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service

San Diego, CA • On-site

TTM Technologies
See more jobs at TTM Technologiesexternal

$39K - $62K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer
About TTM
TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency ("RF") components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards ("PCB"s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.
Additional information can be found at www.ttm.com
Scope:
The individual in this position is responsible for maintaining a positive relationship between TTM Technologies and its customers. The Customer Service Representative will build strategic customer relationships by means of proactive interaction to meet business goals. Positive and energetic customer interface will encompass the majority of the workday in the form of telephone, e-mail and fax communications in an effort to succeed in gaining the opportunity to complete a customer's order and increase the revenue of the corporation.
Duties and Responsibilities:
  • Able to quote from drawings or information supplied by customers to adequately book orders
  • Establish and maintain standard pricing levels at quotation
  • Negotiate and follow up on sales quotations to secure and book job orders
  • Address, resolve and communicate customer issues concerning manufacturability of products
  • Complete error free order entry into pre-established software and systems
  • Track job orders from booking to product release
  • Understand and maintain database of records for backlog reconciliation
  • Efficiently resolve issues with front end engineering to insure product releases are accurate and timely
  • Communicate with manufacturing departments to resolve on time delivery and quality issues
  • Maintain complete and accurate customer contact information
  • Set forth to meet and achieve daily goals
  • Responsible for providing and interpreting reports on sales activities and objective measurements
  • Develop, solicit and generate new customer accounts
  • Develop and maintain an organized work area
  • Balance workload to meet goals

Essential Knowledge and Skills:
  • Must clearly understand technology associated with manufacturing high technology circuit boards
  • Project independence, motivation and a success driven approach to complete responsibilities and meet goals
  • Excellent and articulate speaker in a variety of settings; easily adjusts the message to match the audience
  • Able to use superior customer-oriented telephone etiquette
  • Ability to coordinate and work effectively with many different departments, companies and personalities
  • Ability to read, write and communicate in English to the degree necessary to perform the job
  • Ability to work under pressure and prioritize tasks
  • Ability to multitask

Education and Experience:
  • Experience in an inside sales environment preferred; printed circuit board industry experience a plus
  • Excellent use and knowledge of Microsoft Office; Outlook, Word, Excel, PowerPoint
  • Bachelor's degree preferred, but not required

Must have or be capable of obtaining and maintaining a U.S. Department of Defense (DoD) security clearance.
#LI-IP1
#ISBU
Compensation and Benefits:
TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401k, flexible spending and health savings accounts, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available on the 1st of the month following date of hire. For some positions, only PTO and holiday benefits are offered.
Compensation ranges for roles at TTM Technologies varies depending on a wide array of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TTM Technologies, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on each individual set of circumstances. A reasonable estimate of the current range is:
$39,796 - $62,903
Additional compensation: An annual or quarterly company bonus may apply based on position assignment. Positions hired for alternative shift may be eligible for a shift premium based on the assigned shift and location.
Export Statement:
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

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