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Software Configuration Specialist Jobs (NOW HIRING)

Oklo

Software Lifecycle Specialist

Santa Clara, CA · On-site +1

We are searching for a Software Lifecycle Specialist to join our team. Position Description This ... Define change control and configuration management expectations in collaboration with DevOps ...

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Software Configuration Specialist information

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How much do software configuration specialist jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for software configuration specialist in the United States is $26.50, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $24.28 per hour, depending on experience, location, and employer.

How does a Software Configuration Specialist typically collaborate with development and QA teams during software releases?

Software Configuration Specialists play a crucial role in coordinating between development and QA teams, especially during software releases. They ensure that all configuration items, such as code, documentation, and environment settings, are properly versioned and tracked. This often involves setting up and maintaining version control systems, managing build processes, and communicating changes or updates to both teams. Effective collaboration helps prevent integration issues, ensures consistent environments, and supports smooth, timely releases.

What are the key skills and qualifications needed to thrive as a Software Configuration Specialist, and why are they important?

To thrive as a Software Configuration Specialist, you need a strong understanding of software development processes, version control, and configuration management principles, often supported by a degree in computer science or a related field. Familiarity with tools such as Git, Jenkins, and configuration management systems like Ansible or Puppet, as well as relevant certifications (e.g., ITIL, DevOps), is typically required. Attention to detail, problem-solving abilities, and effective communication are essential soft skills for collaborating with development teams and ensuring accurate deployments. These skills and qualities are critical for maintaining software integrity, streamlining release cycles, and minimizing deployment issues.

What is the difference between Software Configuration Specialist vs Software Tester?

AspectSoftware Configuration SpecialistSoftware Tester
Primary RoleManage and implement software configurations, ensuring proper setup and version controlEvaluate software quality through testing, identifying bugs and issues
Required SkillsConfiguration management, version control, scriptingTesting methodologies, defect tracking, attention to detail
Work EnvironmentDevelopment teams, IT departments, software deploymentQuality assurance teams, development teams, testing labs
CertificationsITIL, Configuration Management certificationsISTQB, Certified Software Tester

While both roles support software development, the Software Configuration Specialist focuses on managing software versions and configurations, whereas the Software Tester concentrates on evaluating software quality through testing processes.

What are Software Configuration Specialists?

Software Configuration Specialists are IT professionals responsible for managing, organizing, and controlling changes in software systems throughout their lifecycle. They ensure that all software configurations are documented, tracked, and maintained to guarantee consistency, quality, and compliance with industry standards. Their work often includes version control, release management, troubleshooting, and collaborating with developers and project teams to implement changes efficiently. By maintaining clear records and processes, they help organizations avoid conflicts, reduce errors, and streamline software deployment.
What job categories do people searching Software Configuration Specialist jobs look for? The top searched job categories for Software Configuration Specialist jobs are:
What are popular job titles related to Software Configuration Specialist jobs? For Software Configuration Specialist jobs, the most frequently searched job titles are:
Software Configuration Specialist jobs near you
Infographic showing various Software Configuration Specialist job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $55,124 per year, or $26.5 per hour.
NICE Contact Center Configuration Specialist - Work From Home

NICE Contact Center Configuration Specialist - Work From Home

Next Step Systems

Chicago, IL • On-site, Remote

Full-time

Medical, Retirement, PTO

Posted 15 days ago

Job description

NICE Contact Center Configuration Specialist - Work From Home
We are seeking a NICE Contact Center Configuration Specialist to maintain and improve our NICE inContact platform and connections with external systems. This role combines strong technical expertise with a deep understanding of the law firm's business processes and goals and involves day-to-day collaboration with cross-functional teams and stakeholders. The NICE Contact Center Configuration Specialist will design and implement systems to provide optimal support experiences for clients and efficient workload management for our client support teams. This position is 100% Remote.
NICE Contact Center Configuration Specialist Responsibilities:
- Continuous improvement of IVR scripting in collaboration with operations team leadership.
- Developing and maintaining custom integrations to backend systems such as web services, databases, and reporting infrastructures.
- NICE inContact platform administration: users, skills, points of contact, dispositions, etc.
- Using subject matter expertise on contact center technologies to help design and develop novel workflows and other custom business solutions.
- Implementing and monitoring event alerting and error handling to ensure maximum platform uptime and speedy issue resolution.
- Collaborating with contact center managers, data analysts, attorneys, and technical staff during all phases of project implementation, including requirements, design, development, testing, and production.
- Maintaining documentation to ensure successful long-term platform administration.
- Providing guidance for business decisions on issues such as performance, scalability, reliability, and security.
- Interfacing with management, technical team peers, contact center operations stakeholders, and external vendors.
- Communicating with internal stakeholders with clarity, patience, and focus.
- Planning and executing projects on time, within budget, and with high quality.
- Investigating complex problems and developing resolutions independently.
- Escalating issues that require executive attention.
- Ability to perform with a strong sense of urgency in a fast-paced, demanding environment.
- Other duties as assigned.
NICE Contact Center Configuration Specialist Qualifications:
- Bachelor or Master of Science in Computer Science or Software Engineering.
- 5+ years of experience with NICE inContact products.
- 5+ years of experience with contact center services administration and IVR scripting.
- Expertise in NICE inContact, including experience with UserHub administration and inContact Studio coding.
- Experience with Quality Management, Personal Connection and Workforce Management (WFM) preferred.
- Programming experience in Python, Java, JavaScript/Node, or another common language.
- Experience using open APIs.
- Advanced Microsoft Office skills including expert MS Excel ability.
- Any NICE inContact CXOne certifications: NICE CXOne CIP Core Plus, CIP QM, CIP PC.
- Understanding of software development methodologies and best practices.
- Excellent problem solving and analytical skills with the ability to translate complex business requirements into technical solutions.
- Excellent verbal, written, and interpersonal communication skills, to both technical and non-technical audiences.
- Ability to multi-task and to work independently or as part of a team. Self-directed learner.
- Excellent relationship management, negotiation, and conflict resolution skills.
- Excellent organizational and project governance skills.
- Impeccable attention to detail.
- Excellent customer service skills.
- Must be able to read, write, and speak fluent English.
- This job requires remaining in a stationary position, often standing or sitting for prolonged periods.
- Must be able to lift up to 15 pounds.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Chicago IL Jobs, NICE Contact Center Configuration Specialist, NICE inContact Products, Python, Java, JavaScript, Node, APIs, MS Office, MS Excel, IVR Scripting, Contact Center Services Administration, UserHub Administration, InContact Studio Coding, Quality Management, Workforce Management, Work From Home, Remote, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting
Looking to hire for similar positions in Chicago, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire NICE Contact Center Configuration Specialists for jobs in Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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