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Software Assistant Jobs in Oak Ridge, TN (NOW HIRING)

Avani Technology Solutions, Inc.

SDET Tester

Knoxville, TN · On-site

$39.25 - $53.75/hr

SDET Knoxville, TN 37923 6 Months Top Skills: • QA Automation (Selenium/SOSTA/Protractor or ... assist with resolution. • Proposes and implements solutions to quality-related process issues ...

USA Hometown Experts

Executive Assistant

Knoxville, TN · On-site

The Executive Assistant provides high-level administrative support to the executive by managing ... Proficient in productivity software, including word processing, spreadsheets, email, and slideshows.

New

Employbridge

Medical Assistant

Knoxville, TN · On-site

$17 - $21.75/hr

As a Medical Assistant, you will work closely with physicians, nurses, and other healthcare ... Proficient with electronic health records (EHR) and medical office software. * Excellent ...

GoHero Home Services

Executive Assistant

Knoxville, TN · On-site

The Executive Assistant provides high-level administrative support to the executive by managing ... Proficient in productivity software, including word processing, spreadsheets, email, and slideshows.

New

Jupiter Holdings

Media Prep Assistant

Knoxville, TN

Track ingest progress on designated spreadsheets and software per company or series workflows Assist other departments with their media needs when appropriate Required Skills/Abilities: * Excellent ...

Curtiss Dentistry

Dental Assistant

Maryville, TN · On-site

$16.25 - $21.25/hr

Curtiss Dentistry is seeking a full-time Registered Dental Assistant or an Expanded Functions ... Good computer skills on a variety of software * Consistently professional in appearance and ...

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All JobsSoftware Assistant JobsSoftware Assistant Jobs in Oak Ridge, TN

Software Assistant information

What are Software Assistants?

Software Assistants are digital tools or programs designed to help users accomplish specific tasks or streamline workflows within software environments. They can range from simple task automation bots to advanced AI-driven virtual assistants that provide support, suggestions, or information. These assistants often integrate with various applications to enhance productivity and reduce manual effort. Examples include voice-activated assistants, chatbots, and scheduling tools. Their main goal is to make using complex software easier and more efficient for users.

What is L1, L2, L3, and L4 developer?

In a software development context, L1, L2, L3, and L4 typically refer to different levels of technical support or developer seniority. L1 is usually entry-level support or junior developers, L2 involves more experienced developers with problem-solving skills, L3 includes senior developers or specialists handling complex issues, and L4 often represents expert or architect-level roles. These levels help define responsibilities, expertise, and compensation within a development team.

What is the difference between Software Assistant vs Software Developer?

AspectSoftware AssistantSoftware Developer
Required CredentialsAssociate degrees or certifications in software toolsBachelor's or higher in Computer Science or related fields
Work EnvironmentSupport teams, administrative settings, or entry-level rolesDesign, develop, and test software applications
Employer & Industry UsageTech companies, IT departments, startupsSoftware firms, tech giants, enterprise IT
Common Search & ComparisonOften compared for entry-level roles or support functionsCompared for development expertise and project roles

The main difference between a Software Assistant and a Software Developer lies in their responsibilities and experience level. Software Assistants typically support development teams with administrative or basic technical tasks, requiring less advanced credentials. In contrast, Software Developers are responsible for creating and maintaining software, often requiring a higher level of education and technical skills. Both roles are essential in the tech industry but serve different functions within the software development lifecycle.

How does a Software Assistant typically collaborate with software engineers and other team members in a development project?

A Software Assistant often works closely with software engineers, project managers, and QA specialists to support the software development lifecycle. They may assist by managing documentation, tracking bugs or feature requests, preparing reports, and helping coordinate meetings or schedules. Effective communication and organization are key, as the Software Assistant often acts as a bridge between technical and non-technical team members to ensure projects run smoothly. This role provides valuable exposure to various aspects of software development and can be a stepping stone to more specialized technical roles.

Which IT job is the highest paid?

In the IT field, roles such as Chief Information Officer (CIO), Solutions Architect, and Cloud Engineer tend to be among the highest paid, often earning six-figure salaries. These positions typically require extensive experience, advanced certifications, and strong leadership or technical skills in areas like cloud computing, cybersecurity, or enterprise systems.

What is the salary of an IT assistant?

The salary of an IT assistant typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the specific employer. Entry-level positions may start lower, while experienced assistants with certifications or specialized skills can earn higher wages.

What are the key skills and qualifications needed to thrive as a Software Assistant, and why are they important?

To thrive as a Software Assistant, you need foundational knowledge of software applications, troubleshooting, and basic programming concepts, often supported by a relevant degree or technical certification. Familiarity with help desk software, ticketing systems, and common productivity tools like Microsoft Office or Google Workspace is typically required. Strong communication, problem-solving abilities, and a customer-focused attitude help you effectively support users and resolve issues. These skills ensure efficient technical support, smooth user experiences, and contribute to overall organizational productivity.

What skills are needed for an IT assistant?

An IT assistant needs strong technical skills such as knowledge of hardware, software, and networking. Good problem-solving abilities, communication skills, and familiarity with common tools like operating systems and troubleshooting software are also important. Certifications like CompTIA A+ can enhance job prospects.
What are popular job titles related to Software Assistant jobs in Oak Ridge, TN? For Software Assistant jobs in Oak Ridge, TN, the most frequently searched job titles are:
What job categories do people searching Software Assistant jobs in Oak Ridge, TN look for? The top searched job categories for Software Assistant jobs in Oak Ridge, TN are:
What cities near Oak Ridge, TN are hiring for Software Assistant jobs? Cities near Oak Ridge, TN with the most Software Assistant job openings:
Software Assistant jobs near you
Infographic showing various Software Assistant job openings in Oak Ridge, TN as of June 2026, with employment types broken down into 74% Full Time, 22% Part Time, and 4% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Application / Software Support Technician

Vital Services

Oak Ridge, TN • On-site

$45K - $65K/yr

Full-time

Posted 22 days ago

Job description

Vital Services is seeking a talented and experienced Application / Software Support Technician to join our growing Information Technology team. This is an extraordinary opportunity to be a part of, and play an integral role in, the expansion of our growing Application Support team!

As an IT Application / Software Support Technician, you will provide software application support for our internal and external users and customers. You will be responsible for communicating with the end user, analyzing and identifying solutions to problems and providing basic training for our business software applications. You will also assist our Development, Infrastructure and Helpdesk teams as needed.

Essential Duties and Responsibilities for the Application / Software Support Technician include the following:

  • Monitor the ticketing system for application related issues and complete tasks or escalate issues in a timely manner.
  • Provide thorough and friendly customer service to end users.
  • Communicate clearly and professionally, both verbally and in writing, to various different audiences.
  • Greet end users warmly and ascertain problem or reason for contacting helpdesk.
  • Provide support and resolve problems to the end user's satisfaction.
  • Respond promptly to support requests outside ticketing system, properly documenting the issue raised by the customer in the appropriate manner.
  • Ability to troubleshoot IT and application related issues over the phone, by email, or in person.
  • Properly document issue resolution.
  • Document internal procedures and manage knowledge base.
  • Create users in business applications and modify security permissions where needed.
  • Configure applications to accommodate customer's new requirements.
  • Test new configurations in applications.
  • Test newly developed software solutions and reports for development team as required.
  • Manage project tasks and provide updates as needed.
  • Maintain a clean and organized work environment.

Qualifications for the Application / Software Support Technician:

  • A minimum of 2 years of experience in an application support role.
  • A minimum of 4 years of experience in a technical and customer support role.
  • Associate's or Bachelor's Degree in Mathematics, Economics, Computer Science, or other quantitative degrees preferred.
  • Strong knowledge of SQL, MS Excel, Power BI, and other Application Support tools.
  • Knowledgeable and experienced with different data sources, such as, MS SQL, Excel files, Azure SQL, Azure Cosmos DB, AS400, DB2, and Cloud Data Sources.
  • Understanding of SQL databases and query language.
  • Knowledge and experience in the commercial insurance industry is a plus.

Competencies and Success Factors of the Application / Software Support Technician:

  • Application support experience.
  • Strong detail orientation and communication / listening skills.
  • Possess a strong work ethic and team player mentality.
  • Can work under minimal supervision.
  • Able to follow documented processes.
  • Become proficient in the use, configuration, and support of our client's applications.