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Software Assistant Jobs in Oak Ridge, TN (NOW HIRING)

Smith and Wesson

Help Desk Technician

Maryville, TN · On-site

$17.50 - $23.50/hr

Read trade magazines and technical manuals and attend conferences and seminars to maintain knowledge of hardware and software. * Assist co-workers engaged in problem-solving, monitoring, and ...

WSP

Civil Roadway Engineer

Knoxville, TN

... and software. * Assist technical staff with writing/reviewing design training manuals and workflow documentation to further advance the engineering industry. * Assist technical staff and project ...

WSP

Civil Roadway Engineer

Knoxville, TN · On-site

... and software. * Assist technical staff with writing/reviewing design training manuals and workflow documentation to further advance the engineering industry. * Assist technical staff and project ...

ITR

Kubernetes Software Engineer

Oak Ridge, TN · Remote

You will assist with Kubernetes infrastructure automation via the creation of tooling and processes. You will advise on the technical direction and implementation of the internal team's software ...

Software Technology Inc

.Net Developer

Knoxville, TN · On-site

$46 - $60.75/hr

... * Assist in training support staff and other team members on the proper use and troubleshooting of software applications * Create new documentation and update existing documentation for IT systems ...

CGI

Junior SDET

Knoxville, TN · On-site

$63K - $83K/yr

Junior SDET Category: Testing/Quality Assurance Main location: United States, Tennessee, Knoxville ... Execute automated and manual test cases for functional and regression testing . Assist in migration ...

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All JobsSoftware Assistant JobsSoftware Assistant Jobs in Oak Ridge, TN

Software Assistant information

What are Software Assistants?

Software Assistants are digital tools or programs designed to help users accomplish specific tasks or streamline workflows within software environments. They can range from simple task automation bots to advanced AI-driven virtual assistants that provide support, suggestions, or information. These assistants often integrate with various applications to enhance productivity and reduce manual effort. Examples include voice-activated assistants, chatbots, and scheduling tools. Their main goal is to make using complex software easier and more efficient for users.

What is L1, L2, L3, and L4 developer?

In a software development context, L1, L2, L3, and L4 typically refer to different levels of technical support or developer seniority. L1 is usually entry-level support or junior developers, L2 involves more experienced developers with problem-solving skills, L3 includes senior developers or specialists handling complex issues, and L4 often represents expert or architect-level roles. These levels help define responsibilities, expertise, and compensation within a development team.

What is the difference between Software Assistant vs Software Developer?

AspectSoftware AssistantSoftware Developer
Required CredentialsAssociate degrees or certifications in software toolsBachelor's or higher in Computer Science or related fields
Work EnvironmentSupport teams, administrative settings, or entry-level rolesDesign, develop, and test software applications
Employer & Industry UsageTech companies, IT departments, startupsSoftware firms, tech giants, enterprise IT
Common Search & ComparisonOften compared for entry-level roles or support functionsCompared for development expertise and project roles

The main difference between a Software Assistant and a Software Developer lies in their responsibilities and experience level. Software Assistants typically support development teams with administrative or basic technical tasks, requiring less advanced credentials. In contrast, Software Developers are responsible for creating and maintaining software, often requiring a higher level of education and technical skills. Both roles are essential in the tech industry but serve different functions within the software development lifecycle.

How does a Software Assistant typically collaborate with software engineers and other team members in a development project?

A Software Assistant often works closely with software engineers, project managers, and QA specialists to support the software development lifecycle. They may assist by managing documentation, tracking bugs or feature requests, preparing reports, and helping coordinate meetings or schedules. Effective communication and organization are key, as the Software Assistant often acts as a bridge between technical and non-technical team members to ensure projects run smoothly. This role provides valuable exposure to various aspects of software development and can be a stepping stone to more specialized technical roles.

Which IT job is the highest paid?

In the IT field, roles such as Chief Information Officer (CIO), Solutions Architect, and Cloud Engineer tend to be among the highest paid, often earning six-figure salaries. These positions typically require extensive experience, advanced certifications, and strong leadership or technical skills in areas like cloud computing, cybersecurity, or enterprise systems.

What is the salary of an IT assistant?

The salary of an IT assistant typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the specific employer. Entry-level positions may start lower, while experienced assistants with certifications or specialized skills can earn higher wages.

What are the key skills and qualifications needed to thrive as a Software Assistant, and why are they important?

To thrive as a Software Assistant, you need foundational knowledge of software applications, troubleshooting, and basic programming concepts, often supported by a relevant degree or technical certification. Familiarity with help desk software, ticketing systems, and common productivity tools like Microsoft Office or Google Workspace is typically required. Strong communication, problem-solving abilities, and a customer-focused attitude help you effectively support users and resolve issues. These skills ensure efficient technical support, smooth user experiences, and contribute to overall organizational productivity.

What skills are needed for an IT assistant?

An IT assistant needs strong technical skills such as knowledge of hardware, software, and networking. Good problem-solving abilities, communication skills, and familiarity with common tools like operating systems and troubleshooting software are also important. Certifications like CompTIA A+ can enhance job prospects.
What are popular job titles related to Software Assistant jobs in Oak Ridge, TN? For Software Assistant jobs in Oak Ridge, TN, the most frequently searched job titles are:
What job categories do people searching Software Assistant jobs in Oak Ridge, TN look for? The top searched job categories for Software Assistant jobs in Oak Ridge, TN are:
What cities near Oak Ridge, TN are hiring for Software Assistant jobs? Cities near Oak Ridge, TN with the most Software Assistant job openings:
Software Assistant jobs near you
Infographic showing various Software Assistant job openings in Oak Ridge, TN as of June 2026, with employment types broken down into 74% Full Time, 22% Part Time, and 4% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Help Desk Technician

Smith and Wesson

Maryville, TN • On-site

$17.50 - $23.50/hr

Full-time

Posted 7 days ago

Job description

Job Purpose:
In-office/non-remote
Acts as first line of response for all incidents and questions from Smith & Wesson employees or consultants related to technology, telephony, business applications and system access. Obtains all necessary information from user and tracks activities through case resolution. Manages all activities in accordance to company's policies, procedures and compliance standards.
Essential Duties and Responsibilities:
  • Accept requests from users and enter Service Desk tickets in a timely manner.
  • Interview requestors and obtain all pertinent information related to the request so that the proper resolution can be quickly achieved.
  • Follow up with requestors to report status of the case and/or to ensure satisfaction with service.
  • Assist users to resolve issues related to Level 1 support activities such as system access, password resets, printer issues, application usage and general technology related questions.
  • Instruct users in the proper use of hardware and software and develop training materials.
  • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
  • Conduct diagnostics and refer to technical documents as required to resolve problems.
  • Escalate complex questions or serious incidents to Level 2 support and notify supervisors, if appropriate.
  • Ensure all actions comply with company's policies, procedures and compliance standards.

Additional duties and responsibilities:
  • Administrative record keeping and management reporting of IT metrics and compliance controls.
  • Read trade magazines and technical manuals and attend conferences and seminars to maintain knowledge of hardware and software.
  • Assist co-workers engaged in problem-solving, monitoring, and installing data communication equipment and software.

NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions.
Education and Experience:
  • Associates Degree preferred
  • 1 to 3 years' experience in IT related field.
  • Professional communications skills, both oral and written, with previous call center experience a plus.

Competencies and Skills:
  • Good command of the English language in both verbal and written skills
  • Competent in basic computer skills including use of desktop software, hardware components, networking and problem solving.
  • Team player in a fast paced, customer focused service department.
  • ITIL Service Delivery Foundation certification is required within 6 months of employment.

Physical Demands:
  • Occasional: bending, kneeling, squatting, standing, walking, reaching, overhead reaching, and fine motor skills.
  • Maximum lifting: to 30 pounds
  • Frequent lifting: 5 to 20 pounds
  • Occasional lifting: 20 to 30 pounds.

NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment and Personal Protective Equipment:
Within the Smith & Wesson manufacturing facility, employees may be exposed to manufacturing noise, airborne liquid chemicals, fine particulate dust, ambient temperatures, and industrial lighting. Work environment is similar to most manufacturing operations. May be exposed to excessive noise, temperatures, hazards associated with working around moving machinery, work in confined quarters, exposure to vibrations and shop lighting, continuous exposure to hot temperatures, may be humid, odors, dust, continuous exposure to mechanical hazards, and occasional exposure to chemical hazards.
The following Personal Protective Equipment is required:
  • Safety glasses with side shields and hearing protection required when on manufacturing floor. The use of additional personal protective equipment (PPE) may be required when a job task(s) is being completed in or around your assigned department or in another department, this includes safety eyewear, hearing protection, and safety footwear.

Revised 5.20.2026

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