Softpro Jobs in Dallas, TX (NOW HIRING)

Are you the person who loves turning complexity into clarity, keeping multiple moving parts running smoothly, and making sure nothing falls through the cracks? Do you thrive on solving problems before anyone else even knows they exist?

We're looking for a Director of Operations who can lead with confidence, improve processes, champion compliance, and help drive the success of a growing title operation. This is a high-impact leadership role for someone who enjoys balancing strategy, people leadership, technology, and operational excellence.

What You'll Be Doing

As our Director of Operations, you'll be the engine behind the scenes that keeps everything running efficiently and compliantly across multiple offices.

You'll:

• Develop and execute operational strategies that support growth and scalability

• Create consistency and best practices across all office locations

• Lead and oversee all Policy Department operations, ensuring policies are prepared, issued, and delivered accurately and on time

• Tackle complex title, escrow, and closing challenges while minimizing operational risk

• Ensure compliance with underwriting requirements and industry regulations

• Manage compliance with Texas Department of Insurance guidelines

• Coordinate and oversee internal and external audits

• Supervise the Escrow Software Manager and support technology initiatives

• Serve as the bridge between operations, IT, and software providers

• Oversee escrow office licensing and regulatory filings

• Manage notary commissions, renewals, and compliance requirements

• Lead new employee onboarding, system access setup, and operational training

• Maintain company insurance policies and bonds

• Continuously look for ways to improve processes, efficiency, and service delivery

What Makes You a Great Fit

You are equal parts strategist, problem-solver, coach, and compliance expert. You understand that great operations create great customer experiences.

You'll bring

• A college degree and at least 7 years of title industry experience

• 5+ years leading multi-department title operations

• Extensive knowledge of title insurance, escrow procedures, underwriting guidelines, and regulatory compliance

• Strong understanding of Texas Department of Insurance requirements

• Experience managing audits and underwriter relationships

• Proficiency in RamQuest and SoftPro

• Current Escrow Officer license or the ability to obtain one through the Texas Department of Insurance

Skills That Will Help You Succeed

• Exceptional attention to detail

• Strong leadership and communication skills

• Advanced Microsoft Office skills, especially Excel

• Ability to manage multiple priorities and deadlines with confidence

• Excellent organizational and problem-solving abilities

• A proactive mindset and passion for continuous improvement

Why You'll Love This Role

• You'll have a direct impact on the company's success and growth

• You'll work with a talented team of professionals who value collaboration and excellence

• Every day brings new challenges and opportunities to innovate

• You'll play a key role in shaping processes, technology, and operational strategy