Soft Skill Trainer Jobs (NOW HIRING)

Title:
Associate Director, Field Medical Training, Insights & Analytics
Company:
Ipsen Biopharmaceuticals Inc.
About Ipsen:
Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation.
Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company's success. Join us on our journey towards sustainable growth, creating real impact on patients and society!
For more information, visit us at https://www.ipsen.com/ and follow our latest news on LinkedIn and Instagram.
Job Description:
WHAT - Summary & Purpose of the Position
The Associate Director, Field Medical Training, Insights & Analytics is responsible for the development of all products, disease state, competitive landscape and skills training for all Field Medical personnel supporting the Neuroscience Migraine portfolio.
The role involves development, operational planning and implementation of the full annual training program, primary facilitation of training classes, pull through learning programs and skills training for Field Medical colleagues. The role also includes reviewing and collating insights from Field Medical teams to identify emerging trends, unmet needs, and opportunities within the therapeutic area.
The Associate Director is responsible for agency project management and execution of newly developed training programs, including management of legal, regulatory & medical approval process of various training initiatives. Collection of best practices from global colleagues, and US franchises are also in the scope of the role.
WHAT - Main Responsibilities & Technical Competencies
Therapeutic Area and Soft Skill Training:

• Partnering with HQ Medical, Medical Communications & Publications and Field Medical Leadership Team (FMLT), develop and execute comprehensive training programs covering product knowledge, disease state, competitive landscape, and soft skills for Field Medical personnel.
• Design annual training calendars, onboarding programs, and post-training follow-up strategies.
• Facilitate training sessions and ensure pull-through of learning initiatives for Field Medical teams
• Partner with Medical Communications & Publications colleagues to manage legal, regulatory, and medical approvals for training content.
• Continuously assess training effectiveness and recommend enhancements based on performance metrics and market trends.
• Contribute to the design, development, and analysis of training across functions and support efforts that drive improvements in Field Medical effectiveness.
• On-board new hires and assign them to training sessions; suggestions of program enhancement are expected.
• Identify future training needs and create curriculum to facilitate that training.
• Search for gaps in training material or content that should be filled to ensure a best-in-class training experience.
• Maintain and deliver training content via platforms such as IPSEN Global Learning Platform (iLearn LMS) and ACTO rapid eLearning development and deployment, QStream.
• Facilitate on boarding to other essential systems for execution (Veeva, iEngage etc.)

• Manage administration and execution of certifications.
• Collaborate with HQ Medical, Medical Communications & Publications, and the Field Medical Leadership Team (FMLT) to design, implement, and continuously enhance comprehensive training programs for Field Medical personnel. These programs should cover product knowledge, disease states, competitive landscape, and essential soft skills.

• Develop and maintain annual training calendars, onboarding programs for new hires, and structured post-training follow-up strategies, ensuring all Field Medical team members are effectively onboarded and upskilled.
• Lead training sessions and facilitate the application of learning initiatives, while managing the legal, regulatory, and medical approvals of all training content in partnership with Medical Communications & Publications colleagues.
• Assess training effectiveness through performance metrics and market trends, identify gaps or future needs, and recommend or implement enhancements to ensure a best-in-class training experience and optimize Field Medical effectiveness across functions.
• Oversee the management and delivery of training content through platforms such as IPSEN Global Learning Platform (iLearn LMS), ACTO, QStream, and ensure onboarding to other essential systems (e.g., Veeva, iEngage).
• Administer and execute training certifications and contribute to curriculum development to address evolving needs and drive continuous improvement.

Best-In-Class Field Medical Operations:

• Drive strategic and operational alignment for all field medical activities across therapeutic areas.
• Develop and implement field medical strategy plans and skills training programs in collaboration with global and cross-functional teams.
• In partnership with FMLT, establish and track KPIs to measure field medical impact and optimize insight collection processes.
• Lead initiatives to expand field medical capabilities, including digital tools and innovative engagement models.
• Update, analyze, and ensure proper metrics are reported from the CRM and medical insights capture system.

Insights Review and Reporting:

• Collect, review, and synthesize insights from field medical teams to identify emerging trends, unmet needs, and opportunities within the assigned therapeutic area.
• Generate and distribute comprehensive monthly insight reports to key stakeholders, ensuring actionable intelligence is communicated to inform strategy and decision-making.

HOW - Knowledge & Experience
Knowledge & Experience (essential):

• 12+ years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a doctorate (PharmD/MD/PhD) with 5 years' experience; or equivalent experience.
• Demonstrated experience leading and managing cross-functional projects with significant business impact.
• Excellent understanding of industry guidance and best practices.
• Experience with developing, reporting, and tracking field performance metrics.
• Experience as an MSL or in a scientific training and development, and strategic planning role.
• Strong facilitation & presentation skill set.

Knowledge & Experience (preferred):

• Spasticity and/or cervical dystonia experience strongly preferred.
• Experience as an MSL or scientific training and development strongly preferred.
• Knowledge of pharmaceutical systems used for sales execution & implementation is strongly preferred (ACTO, Veeva, iEngage).

Education / Certifications (essential):

• Advanced degree is required.

Language(s) (essential):

• Fluent in English.

Ipsen Biopharmaceuticals, Inc. is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, sexual identity, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable federal, state or local law.
Ipsen Biopharmaceuticals, Inc. conducts background screening, reference checks, and drug testing as part of its pre-employment screening process. This description is not intended to be constructed as an exhaustive list of duties, responsibilities, or requirements for the position. This position may change or assume additional duties at any time. The employee may be requested to perform different or additional duties as assigned.
All Employees are expected to adhere to all company policies and act as a role model for company values.
The annual base salary range for this role is $160,000-$210,000 USD.
This job is eligible to participate in our short-term incentives program as well as our long-term incentives program.
At Ipsen we are proud to offer a comprehensive employee benefits package, including 401(k) with company contributions, group medical, dental and vision coverage, life and disability insurance, short- and long-term disability insurance, as well as flexible spending accounts. Ipsen also provides parental leave, paid time off, a discretionary winter shutdown, well-being allowance, commuter benefits, and much more.
The pay range displayed above is the range of base pay compensation within which Ipsen expects to pay for this role at the time of this posting. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and demonstrated skills
We are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace "The Real Us". The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve. This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process, please let the recruitment team know. This information will be handled with care and will not affect the outcome of your application. Ipsen is an equal opportunity employer that strictly prohibits unlawful discrimination. We recruit, employ, train, compensate, and promote without regard to an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.