| Aspect | Social Service Support Worker | Case Manager |
|---|
| Credentials | High school diploma or equivalent; some roles may require post-secondary education in social services | Post-secondary education often required, such as a diploma or degree in social work or related field |
| Work Environment | Community agencies, hospitals, schools, or government organizations | Community agencies, healthcare facilities, or government offices |
| Employer & Industry | Nonprofits, healthcare, social services | Healthcare, social services, government agencies |
| Job Focus | Providing direct support, assisting clients with daily needs, and connecting them to resources | Assessing client needs, developing care plans, and coordinating services |
While both roles support clients in social services, Social Service Support Workers primarily provide direct assistance and resource connection, whereas Case Managers focus on assessing needs and developing comprehensive care plans. The roles often overlap but differ in scope and responsibilities.