Social Service Manager Jobs in Alaska (NOW HIRING)

POSITION SUMMARY 

This position will work with the Alaska Office for Refugees staff to develop, maintain, and grow refugee services statewide. This position will focus specifically on developing statewide resources with a wide variety of special projects. This includes developing relationships with local non-profits, health clinics, government, faith-based communities, and more. This position will serve as the primary contact in Alaska for outreach, educational events, World Refugee Day Celebration, and the Refugee Advisory Committee. This position will coordinate legal services outreach and lead emergency preparedness projects as needed.

Duties of the State Refugee Outreach Manager include collaborating with national, local and community partners to maximize resources for the resettlement and successful integration of refugees into Alaska. This position also works closely with stakeholders, community partners and local government.

ABOUT US 

CSS is a Catholic human and social services agency and behavioral health care provider that welcomes people of all faiths through its programs and employment. We provide help for our Alaskan neighbors through a variety of supportive service programs, including emergency shelter, food stability, housing, case management, and refugee assistance. CSS empowers individuals and families on their path to permanent stability, creating thriving communities for all. Located in Anchorage, Alaska, CSS is a nationally accredited organization through the Council on Accreditation (COA), which recognizes that CSS provides high quality services that meet best practice standards in the social service field. 

Mission: To promote the physical, spiritual and mental welfare of persons in need in the community. This mission is achieved by:

• Offering charitable assistance to those in need, especially persons who are poor
• Developing and conducting programs to strengthen and support families and the dignity of the human spirit
• Administering the Corporal Works of Mercy and Gospel of Jesus Christ as defined by the magisterium of the Roman Catholic Church and envisioned by the traditional concepts of Catholic Social Teaching and Action through the laity
• And advocating for social justice for the common good of all

ABOUT OUR PROGRAM/DEPARTMENT

The Alaska Office for Refugees (AOR) serves as the Replacement Designee for the Office of Refugee Resettlement funded services in Alaska. AOR is responsible for the planning and coordination of refugee services statewide to ensure the successful resettlement and integration of arrivals. Partnership is a key part of AOR’s mission and regularly works with local non-profits, government (local, state, and federal), businesses, school districts, ethnic based community organizations, and former arrivals themselves to advocate and educate the community on issues that affect the well-being of arrivals.

REQUIRED COMPETENCIES

Confidentiality: An understanding of HIPAA and the importance of client confidentiality when communicating with members of the public or in dealing with client level data. 

Teamwork: Interacts with people effectively. Encourages and respects the input of all team members. Communicates clearly, openly, and honestly. Cooperates within the team and across the agency. 

Stress Tolerance: Displays emotional resilience. Deals with difficult and adverse events while maintaining professionalism and caring. Responds appropriately in the face of tension, emotion, and resistance. Seeks support from others when necessary and uses appropriate coping techniques.

Leadership: Promoting innovation and creativity, modeling core values as well as empowering staff and partners. Is competent in and supports the implementation of best practices.

Organization: Highly organized with an attention to detail. Self-motivated and directed to accomplish tasks. 

Interpersonal Skills: Able to understand and empathize with others. Can build lasting relationships with not only colleagues but also partners. 

Flexibility: Comfortable with a changing workflow and able to prioritize tasks. Shows initiative and self-confidence in various situations and challenges. 

Problem Solving: Competent in dealing with clients and other crises as well as a highly structured, fast-paced daily routine. Competent in assessing participant risk factors and facilitating case conferences to support high risk cases.

Knowledge:

Skill:

 RESPONSIBILITIES

Develop relationships with service providers, state and local government, schools, faith-based organizations, ethnic based community organizations, and more in resettlement communities statewide.

Provide education to community members on the Alaska refugee program as well as the services provided. This position would regularly be providing in-person and virtual community presentations as well as meeting on a one-on-one basis.

Design, write, and develop outreach materials outlining services available to ORR eligible populations living in Alaska. Develop various outreach materials to enhance resources and to improve pathways to services across Alaska.

Coordinate with legal service providers who are supporting ORR eligible populations.

Coordinate the Refugee Advisory Committee for Alaska. This committee is made up of former refugee arrivals to Alaska which meet quarterly to advise the Alaska refugee program on program development, needs, and best practices. Maintain a positive working relationship with the Refugee Advisory Committee to ensure that refugees voices are centered in the development of programs.

Manage special projects to address specific and unique populations.

Participate in Quarterly Refugee Partner Meetings to develop and manage new collaborative partnerships.

Lead planning and implementation of World Refugee Day event, and others as needed.

Other duties as assigned.

QUALIFICATIONS

Minimum Education Requirement: Bachelor’s degree in social work, public administration, or a field related to the position. Four (4) years of experience may be substituted for the required education. 

Minimum Experience Requirement: Two (2) years of cross-cultural experience required. 

A relevant combination of education and experience may be considered. 

WORK ENVIRONMENT 

Work environment: Work is performed in a standard indoor office environment. Occasional lifting of up to 25 pounds. Frequently sitting or standing at a desk for several hours at a time. 

Physical demands: the physical demands of the job, including bending, sitting, lifting and driving.

Travel: Rarely travel out of Alaska. Occasional travel within Anchorage is required. 

Location: 4600 Debarr Road, Anchorage, AK.