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Social Service Assistant Jobs in Rochester, NY (NOW HIRING)

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Social Service Assistant information

See Rochester, NY salary details

$28.1K

$43.1K

$58.2K

How much do social service assistant jobs pay per year?

As of Aug 27, 2026, the average yearly pay for social service assistant in Rochester, NY is $43,103.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $50,800.00 per year, depending on experience, location, and employer.

What is a social service assistant?

A social service assistant, or human service assistant, works with clients who need public assistance. Their duties include assessing what benefits people need, such as in-home medical care, food stamps, or other forms of social services, and ensuring clients are able to access those benefits. A social service assistant may also perform administrative tasks, including scheduling, monitoring and documenting client progress, and writing departmental reports.

What are the key skills and qualifications needed to thrive as a social service assistant, and why are they important?

To thrive as a Social Service Assistant, you need a background in social work or human services, often with an associate’s degree or relevant experience. Familiarity with case management software, basic data entry systems, and client record-keeping tools is typically required. Compassion, active listening, and strong organizational skills help professionals connect with clients and coordinate supportive services effectively. These skills are crucial for ensuring clients receive appropriate assistance and for maintaining accurate case documentation in a supportive environment.

What are some common challenges faced by social service assistants when supporting clients from diverse backgrounds?

Social Service Assistants often work with clients from various cultural, socioeconomic, and educational backgrounds, which can present challenges in communication and understanding individual needs. It's important to be adaptable and sensitive to cultural differences while maintaining professional boundaries. Building trust and rapport may take additional time, and Social Service Assistants must be resourceful in connecting clients with appropriate community resources. Regular collaboration with social workers and other professionals ensures comprehensive support and helps address these challenges effectively.

What is the difference between Social Service Assistant vs Social Worker?

AspectSocial Service AssistantSocial Worker
CredentialsHigh school diploma or equivalent; some roles may require certificationBachelor's degree in social work (BSW) or related field; licensure often required
Work EnvironmentCommunity agencies, healthcare facilities, schoolsHospitals, government agencies, private practices
Employer & IndustryNonprofits, healthcare, educationHealthcare, social services, government
Job FocusAssisting with client needs, providing support, and coordinating servicesAssessing client needs, developing treatment plans, advocacy

While both roles support individuals and communities, Social Service Assistants typically perform supportive tasks under supervision, whereas Social Workers take on more complex case management and advocacy responsibilities, often requiring advanced degrees and licensure.

More about Social Service Assistant jobs

What are the most commonly searched types of Social Service jobs in Rochester, NY?

The most popular types of Social Service jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Social Service Assistant jobs?

Cities near Rochester, NY with the most Social Service Assistant job openings:

Social Service Assistant jobs near you
Infographic showing various Social Service Assistant job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,103 per year, or $20.7 per hour.

Family Service Assistant

Ibero-American Action League

Rochester, NY • On-site

Full-time

Re-posted 12 days ago

Job description

Company Description

Ibero American Action League is a dual-language human services agency that provides programs to individuals and families of all ethnic backgrounds with the unique ability to target the Latino community.  Our mission is to build stronger families and greater self-sufficiency. Through our programs in our main divisions (Children, Youth, Family, Developmental Disabilities) we prepare children for school, provide academic, social and health support to youth, offer job readiness/training programs and programs that ensure a high quality of life for individuals with developmental disabilities. 

Job Description

Under the guidance and supervision of the Program Coordinator, the FSA is responsible for assisting the families assigned in ensuring that all their needs are met by connecting them to community resources and navigating them through the RCSD and other pertinent systems.  

  • Conducts parent meetings, parent activities, home visits.
  • Provide interpretation and transportation services as needed and maintain up-to-date case notes about services provided in each family's file. 
  • Must be able to develop a trusting relationship with the families; interact positively and respectfully with staff, parents, students, and colleagues, and demonstrate a commitment to the mission of IBERO-American Action League, Inc.
  • Any other duties as may be assigned by the FSA Program Coordinator.
Qualifications
  • Analytical Skills - Ability to use thinking and reasoning to solve a problem.
  • Accuracy - Ability to perform work accurately and thoroughly.
  • Customer Oriented - Ability to take care of the customers' needs while following company procedures.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Developing Others-Ability to teach or foster the development of others, giving constructive feedback and reassurance after problems.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
  • Ethical - Ability to demonstrate professionalism conforming to a set of values and accepted standards.
  • Interpersonal-Ability/desire to understand others' attitudes/interests/needs/nonverbal behavior, listening skills, and understanding strengths/limitations of others.
  • Leadership- Ability to Motivate, influence, and support others to accomplish team and organizational goals.
Additional Information

In every one of our programs, we work with every individual in the family unit to ensure the entire family is learning to identify and execute important goals. We also offer a fee-for-service program that includes: translations, interpreting, and organizing focus groups.

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