ZipRecruiter

Log In

1

Sms Customer Service Representative Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Lighthouse auto glass

Be Seen First

Customer Service Representative (csr)

Colorado Springs, CO · On-site

$20 - $25/hr

The Customer Service Representative (CSR) plays a vital role in maintaining customer satisfaction by providing timely and effective support. Working within a small team of 1-5 members, the CSR ...

previous page

Showing results 41-60

All JobsBusiness JobsCustomer Service JobsCustomer Service Professional JobsSms Customer Service Representative Jobs

Sms Customer Service Representative information

See salary details

$9

$18

$26

How much do sms customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for sms customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an SMS customer service representative?

SMS Customer Service Representatives are professionals who assist customers by responding to their inquiries, concerns, or issues via text messaging (SMS). Their role involves providing support, answering questions, and resolving problems efficiently through written communication. They often use specialized software to manage multiple conversations, ensuring prompt and accurate responses. This position requires strong written communication skills, attention to detail, and a customer-focused attitude. SMS Customer Service Representatives are commonly employed in industries such as retail, telecommunications, and e-commerce.

How does an SMS customer service representative typically handle high volumes of simultaneous customer inquiries?

As an SMS Customer Service Representative, you'll often manage multiple customer chats at once, using specialized messaging platforms that organize and prioritize conversations. Success in this role relies on effective multitasking, strong written communication, and the ability to quickly reference knowledge bases or templates to address common issues. Team collaboration is important, as representatives frequently escalate complex cases or consult with supervisors for guidance. Regular training and peer support help you stay efficient, especially during peak inquiry times.

What are the key skills and qualifications needed to thrive as an SMS customer service representative, and why are they important?

To thrive as an SMS Customer Service Representative, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Outstanding problem-solving abilities, patience, and the ability to multitask help representatives excel in managing multiple conversations simultaneously. These skills ensure efficient, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What cities are hiring for Sms Customer Service Representative jobs?

Cities with the most Sms Customer Service Representative job openings:

What states have the most Sms Customer Service Representative jobs?

States with the most job openings for Sms Customer Service Representative jobs include:

What are popular job titles related to Sms Customer Service Representative jobs?

For Sms Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Sms Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

Ayer, MA • On-site

Domino's
Food and Beverage Stores • 10K+ employees
Learn more about Domino'sexternal

$18 - $24.25/hr

Part-time

Re-posted 8 days ago

Domino's rating

4.8

Company rating: 4.8 out of 10

Based on 1,945 frontline employees who took The Breakroom Quiz

20th of 24 rated food delivery companies

Job description

Customer Service Representative (CSR)
Customer Service Representative:
The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as the first responder.
Daily Routine:
  • Greet customers and provide them with a positive, engaging experience with your personality, professionalism and performance
  • Take customer orders (in-person or over the phone) working with our technology and Point of Sales System
  • Create a great in-store customer experience by cleaning, preparing, and maintaining the front of the store
  • Ensure orders are organized and accurate.

Necessary Skills:
  • Ability to multi-task/work efficiently under pressure
  • Ability to work in a fast-paced environment - Handle the Rush
  • Effective communication with team members and customers
  • Understand safe food handling, food storage and sanitation
  • Ability to work nights and weekends
  • Excellent customer service skills
  • Ability to take direction from management
  • Must be 16 years of age or older to be considered

What Domino's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Domino's logo

About Domino's

Sourced by ZipRecruiter

Since 1960, we've grown from just one store to become the #1 pizza company in the world. To get there and continue to go above and beyond, it takes persistent passion, incredible vision, and bold thinking. It takes every one of our employees feeling like they have pizza sauce running through their veins. What's life like at Domino's Whatever your role at Domino’s, you’ll find life here is exciting, enormously fun, and always asks you to think on your feet. If you bring your passion, drive, and a purpose to perform, there are real growth opportunities across the brand. Many people find that what starts as a day job becomes a fulfilling career, surrounded by amazing people who make sure each new day tops the last. That’s what we mean by the power of possible. We are made better together In a Domino’s corporate job, our leaders work hard to create a level playing field where corporate team members can succeed, innovate, and above all, feel like they belong. See how different backgrounds make us better, and how your unique talents could power what’s possible in a Domino’s corporate career.

Industry

Food and beverage stores, real estate and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

View All Domino's Jobs

Apply