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Sms Customer Service Representative Jobs (NOW HIRING)

Liquid Brand

Customer Service Representative

Wyoming, MI · On-site

$20/hr

... Representative and Dispatcher responsibilities. This individual will play a key role in ensuring ... Customer Solutions: - Manage daily customer interactions (inbound/outbound calls, emails, SMS, and ...

Tempo Service

Customer Service Representative

Irving, TX · On-site

$15.25 - $21/hr

Customer Service Representative Tempo Service Company Profile - Tempo Air has proudly served the cooling and heating needs of the Dallas-Fort Worth residential community since 1966. Tempo, Inc ...

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive ...

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How much do sms customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for sms customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an SMS customer service representative?

SMS Customer Service Representatives are professionals who assist customers by responding to their inquiries, concerns, or issues via text messaging (SMS). Their role involves providing support, answering questions, and resolving problems efficiently through written communication. They often use specialized software to manage multiple conversations, ensuring prompt and accurate responses. This position requires strong written communication skills, attention to detail, and a customer-focused attitude. SMS Customer Service Representatives are commonly employed in industries such as retail, telecommunications, and e-commerce.

How does an SMS customer service representative typically handle high volumes of simultaneous customer inquiries?

As an SMS Customer Service Representative, you'll often manage multiple customer chats at once, using specialized messaging platforms that organize and prioritize conversations. Success in this role relies on effective multitasking, strong written communication, and the ability to quickly reference knowledge bases or templates to address common issues. Team collaboration is important, as representatives frequently escalate complex cases or consult with supervisors for guidance. Regular training and peer support help you stay efficient, especially during peak inquiry times.

What are the key skills and qualifications needed to thrive as an SMS customer service representative, and why are they important?

To thrive as an SMS Customer Service Representative, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Outstanding problem-solving abilities, patience, and the ability to multitask help representatives excel in managing multiple conversations simultaneously. These skills ensure efficient, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What cities are hiring for Sms Customer Service Representative jobs?

Cities with the most Sms Customer Service Representative job openings:

What states have the most Sms Customer Service Representative jobs?

States with the most job openings for Sms Customer Service Representative jobs include:

What are popular job titles related to Sms Customer Service Representative jobs?

For Sms Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Sms Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CUSTOMER SERVICE REPRESENTATIVE

Worcester, MA • On-site

City of Worcester, MA
See more jobs at City of Worcester, MAexternal

$19.97 - $24.14/hr

Other

Posted 26 days ago

Job description

CUSTOMER SERVICE REPRESENTATIVE
WORCESTER 311
DEPARTMENT OF EMERGENCY COMMUNICATIONS & MANAGEMENT
CITY OF WORCESTER
The City of Worcester is seeking qualified applicants for the position of Customer Service Representative for the Worcester 311 Customer Service Center in the Department of Emergency Communications & Management. Under the direction of the Director of 311, the position provides exemplary customer support primarily by answering calls at the Customer Service Call Center. The position will also provide services through email, online chats, SMS text and social media. Applicants must be flexible with shift scheduling and be willing to work beyond 40 hours when needed, particularly in winter months and during storm events.
Bilingual candidates are encouraged to apply.
ESSENTIAL ELEMENTS:
  • Answer calls from residents and make proper entries into the Customer Service Request System.
  • Provide support to residents through online chat sessions and social media messaging.
  • Prepare letters based on customer service system requests.
  • Complete follow-up calls for closed work orders to complainant.
  • Act as a passport processing agent.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
  • Excellent verbal and written communication skills.
  • Ability to provide excellent customer service skills.
  • Ability to multitask in a fast-paced work environment.
  • Ability to work independently and as part of a team.
  • Ability to learn City Divisional information quickly.
  • Ability to remain positive with challenging customers.
  • Ability to enter data quickly and accurately.
  • Open to performance improvement and coaching.
  • Regular onsite attendance is required.
MINIMUM REQUIREMENTS:
  • High School Diploma or equivalent
  • Experience using Microsoft Office suite
  • Previous customer service or call center experience
  • Must be 18 years of age
  • Must be a US Citizen, or a non-citizen national
  • Must successfully pass a background c heck
PREFERRED QUALIFICATIONS:
  • Working knowledge of social media and/or online chat support
  • One (1) year of experience providing customer service in an office environment
  • One (1) year of experience in call center environment

SALARY RANGE: $19.97 - $24.14 hourly, full-time, overtime opportunities, with an excellent benefits package.
To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, AUGUST 28, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov .

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