Description
Position Summary
Responsible for providing exemplary guest service by performing general maintenance & minor repairs of slot machines on the gaming floor.
Essential Functions
- In absence of Slot Technician Supervisor, will report directly to Slot Supervisor while on shift.ย
- Perform preventative maintenance & minor repair of slot machines and related equipment on the gaming floor.
- Update machine maintenance records.
- Assist with slot machine installs, moves, conversions, connecting and disconnecting of all associated slot equipment.
- Provide assistance to Drop Team for drop related issues.
- Perform bill tests and other tests on machines as necessary.
- Repair Bill Validator and printers using test equipment in the tech shop.
- Repair bill jams with assistance from Security with checking out cash box access keys.
- Perform emergency cash canister exchanges with assistance from Security and Cage department.
- Provide assistance to customers with machine malfunctions and disputes.
- Provide assistance with jackpot payouts.
- Must safeguard entrusted monies, keys, and properties.
- Attend all Slot Department meetings and/or training sessions; pertinent training seminars and conferences as required.ย
- Maintain general appearance and safety of work area on the casino floor and in the Slot Tech Shop.
- Provides input or recommendations for improvements and changes in processes or services.ย
- Inform Slot Manager and Slot Shift Supervisor of any pertinent information.ย
- Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
- Responsible for performing all duties in compliance with all Chinook Winds Policies and Procedures and customer service standards.
- Adheres to the confidentiality policy of Chinook Winds.ย
- All other duties as assigned.
Requirements
Position Qualifications
WORKERS IN THIS POSITION MUST BE 21 OR OLDER
Competency Statements
Communication Skills- Ability to communicate effectively with others verbally.
Customer Oriented- Ability to take care of the customers' needs while following company procedures.ย
Detail Oriented- Ability to pay attention to the minute details of a project or task.
Multitask- Ability to complete multiple tasks at one time.
Interpersonal - Ability to get along well with a variety of personalities and individuals. Supervision- Ability to work independently with minimum supervision.
Problem Solving - Ability to find a solution for or deal proactively with work-related problems.
Education
High school diploma or GED.
Experience
One year of experience as a Key Person or 1-year experience working in an electronics or mechanical field.
Computer Skills
Microsoft Office beginner level including Word, Excel, and Outlook.
Certificates & Licenses
Siletz Tribal Gaming License.
Other Requirements
Will work assigned shifts as deemed necessary by the needs of the gaming operation.
Physical Demands
- Stand Constantly
- Walk Frequently
- Sit Occasionally
- Handling/Fingering Constantly
- Reach Outward Constantly
- Reach Above Shoulder Occasionally
- Climb Occasionally
- Crawl Occasionally
- Squat or Kneel Occasionally
- Bend Frequently
Lift/Carry
- 10 lbs or less Frequently
- 11-20 lbs Frequently
- 21-50 lbs Occasionally
- 51-100 lbs Occasionally
- Over 100 lbs Not Applicable
Push/Pull
- 12 lbs or less Frequently
- 13-25 lbs Occasionally
- 26-40 lbs Occasionally
- 41-100 lbs Occasionally
- Over 100 lbs Occasionally with assistance
Other Physical Requirements
Vision: Near and Far
Sense of Sound
Work Environment
Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.ย ย
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.