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Ski Resort Customer Service information

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How much do ski resort customer service jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for ski resort customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Ski Resort Customer Service vs Ski Resort Front Desk Agent?

AspectSki Resort Customer ServiceSki Resort Front Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCustomer interactions on-site, assisting guests with inquiries and issuesFront desk operations, check-ins, reservations, guest assistance
Employer & Industry UsageResort hospitality, tourism, customer supportHotel and resort front desk, hospitality industry
Search & Comparison IntentUnderstanding customer service roles at ski resortsFront desk responsibilities and roles at ski resorts

Both roles involve guest interaction and customer support within a ski resort setting. Ski Resort Customer Service focuses on overall guest assistance, while Ski Resort Front Desk Agent specializes in check-in, reservations, and front desk operations. The roles often overlap but differ in specific duties and focus areas.

How much do you get paid to work at a ski resort?

Ski resort customer service positions typically pay between $12 and $20 per hour, depending on experience, location, and the specific resort. Some roles may also include benefits such as free or discounted lift tickets and equipment rentals.

What qualifications do you need to work at a ski resort customer service?

Ski resort customer service roles typically require good communication skills, a friendly attitude, and the ability to handle customer inquiries. Previous experience in hospitality or retail can be helpful, and some positions may require basic knowledge of skiing or snowboarding. A high school diploma or equivalent is usually sufficient, and flexibility to work weekends and holidays is often necessary.

What are popular job titles related to Ski Resort Customer Service jobs?

For Ski Resort Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Ski Resort Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Team Leader - Rental Delivery - Aspen Ski Resort

Aspen, CO • On-site

Alterra Mountain Company
See more jobs at Alterra Mountain Companyexternal

$21/hr

Full-time, Part-time

Retirement

Re-posted 24 days ago

Alterra Mountain Company rating

7.3

Company rating: 7.3 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

Job description

Seasonal (Seasonal)
Job Title: Team Leader - Rental Delivery - Aspen Ski Resort
Location: Aspen Ski Butlers
Terms: Winter Seasonal, full- and part-time roles available. This job is slated to start on 11/21/26 (weather permitting), the end date varies based on estimate mountain closure.
Pay: $21/hour base wage, plus generous tips
Requirements
Expect weekends and holiday work. Daily operations broken into morning and evening shifts. No previous experience required!
About Us
Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture, and fun work environment to create a customer experience unlike any other.
Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values.
Service | Simple | Purposeful | Curious | Give
Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.
About the Role
Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role.
Perks and Benefits
  • Free Alterra Mountain Company Employee Pass

  • Unlimited access to all Alterra Mountain Company owned resorts, subject to blackout dates

  • Ability to upgrade to Full or Base Ikon Pass at heavily discounted rate

  • Full Aspen Premier Pass for FT Employees (32 hours)

  • Ski at all 4 mountains, no blackout dates

  • Includes Ikon Base Pass

  • Unlimited: Eldora, Copper (+ other resorts out of CO)

  • 5 days at Select Resorts

  • International

  • Discounted access to 500+ industry brands

  • Generous discounts to Rossignol/Dynastar/Lange equipment

  • 401K benefit and match for ALL staff members over 18 years old

  • Apex-MEC (minimum essential coverage) plan available to all seasonal employees. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.

  • Comprehensive Employee Assistance Programs, emotional wellbeing and work-life balance resources to keep you at your best.

Primary Responsibilities
  • Opening and closing the shop daily

  • Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.

  • Plan delivery routes, support calls and pickups for the current and upcoming shift.

  • Respond to customer phone calls, text messages, emails and voicemails in a timely manner.

  • Dispatch ski technicians on reactive support calls

  • Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.

  • Setting up the next shift for success

  • Upselling existing guests via phone calls/texts in predelivery communication

Secondary Responsibilities
  • Sizing guests in the proper equipment for orders as they come into our system

  • Schedule work assignments for the following shift.

  • Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements

  • Assisting labor management during slow periods

  • Taking reservations and issuing refunds

  • Assist with delivery and support service operations as needed

Ski Butlers is a standalone business within Alterra Mountain Company's family of mountain destinations.
Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 60 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

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