POSITION TITLE: Guest Service Associate
REPORTS TO: Operations Manager
LOCATION: Ventura, CA
CLASSIFICATION: Non-Exempt, (Full-Time)
HOURLY RATE: $18.50
Work Shift:
- Saturday - Wednesday 3:00PM-11:30PM (Swing Shift)
Do you meet the REQUIRED MINIMUM QUALIFICATIONS for this position? If so, this is the PERFECT POSITION for you! APPLY NOW!
Guest Services Associate
- A Guest Services Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect.
Responsibilities and Initiatives
- Ensure safety and security of recuperative care facility. Conduct daily facility and equipment inspections. Conduct constant room checks throughout the day.
- Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable. Develop rapport with guests and garner guest feedback.
- Create, lead, and/or implement engagement activities with our guests, when applicable. Build rapport and trust with our guests through constant engagement and checking in. Attend to our guests' requests.
- Assist nursing, social services and external partners with guest appointments on-site or check ins.
- Assist management in accurately maintaining bed availability and documentation.
- Assist Lead staff or Program Management with supplies inventory check/ log.
- Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc. when applicable.
- Respond to and provide positive intervention encounters for guest concerns.
- Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc.
- Perform laundry, clothing requests and mealtime duties and in the absence of the environmental site associate perform housekeeping services (if applicable).
- Must be flexible to adapt to schedule changes and/or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
- Must model and project a positive professional image and adhere to the organization dress code.
- Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities.
- Always follow NHF policies and procedures.