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Simplisafe Jobs (NOW HIRING)

SimpliSafe

Sr. Director, UX

Boston, MA · On-site

About SimpliSafe We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that ...

SimpliSafe

Sr. Director, UX

Boston, MA · On-site

About SimpliSafe We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that ...

SimpliSafe

Director, Procurement

Boston, MA · On-site

About SimpliSafe We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that ...

SimpliSafe

Staff Software Engineer

Boston, MA

About SimpliSafe We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that ...

SimpliSafe

Staff Software Engineer

Boston, MA

About SimpliSafe We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that ...

SimpliSafe

Director, Procurement

Boston, MA

About SimpliSafe We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that ...

SimpliSafe

Director, Procurement

Boston, MA · On-site

About SimpliSafe We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that ...

SimpliSafe

Sr. Director, CX Automation & AI

Boston, MA · On-site

$113K - $148K/yr

About SimpliSafe We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that ...

SimpliSafe

Product Manager, Growth

Boston, MA · On-site

$120K - $150K/yr

About SimpliSafe We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that ...

SimpliSafe

Sr. Director, CX Automation & AI

Boston, MA

$113K - $148K/yr

About SimpliSafe We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that ...

SimpliSafe

Sr. Director, CX Automation & AI

Boston, MA · On-site

$113K - $148K/yr

About SimpliSafe We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that ...

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How much do simplisafe jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for simplisafe in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a SimpliSafe Security System Installer, and why are they important?

To thrive as a SimpliSafe Security System Installer, you need a solid understanding of electrical systems, basic networking, and troubleshooting, often supported by a high school diploma or relevant technical training. Familiarity with SimpliSafe products, mobile setup apps, and general tools for installation is typically required. Excellent customer service, attention to detail, and strong problem-solving skills help build trust and ensure customer satisfaction. These abilities are crucial for safe, efficient installations and positive client experiences with home security solutions.

What is a SimpliSafe technician?

A SimpliSafe technician is a professional who installs, maintains, and troubleshoots SimpliSafe home security systems. They assist customers with setting up hardware, configuring monitoring services, and solving technical issues related to alarms, sensors, and cameras. These technicians ensure that security systems are operating properly and provide customer support both in-person and remotely. Their role is essential in helping homeowners feel secure and confident in their SimpliSafe products.

What is the difference between Simplisafe vs Security Technician?

AspectSimplisafeSecurity Technician
CredentialsNone required, DIY setupTypically requires certifications or licenses
Work EnvironmentHome installation, remote supportOn-site installation and maintenance
Industry UsageHome security products and servicesSecurity system installation and repair
Common Search/ComparisonYesYes

Simplisafe primarily offers DIY home security solutions with minimal credentials needed, focusing on remote support. Security Technicians install and maintain security systems on-site, often requiring certifications. While Simplisafe is a product/service, Security Technicians are professionals in the security industry. The comparison helps users understand whether they want a self-installation option or a professional service.

What are some common challenges faced by customer support representatives at SimpliSafe, and how can they be addressed?

Customer support representatives at SimpliSafe often handle a high volume of inquiries related to security system installation, troubleshooting, and account management. One common challenge is addressing technical issues for customers who may not be familiar with smart home devices. To overcome this, representatives receive comprehensive training and have access to detailed troubleshooting guides and support from technical specialists. Collaboration with other departments, such as engineering and product teams, is also encouraged to resolve complex cases efficiently and ensure customer satisfaction.
What cities are hiring for Simplisafe jobs? Cities with the most Simplisafe job openings:
What states have the most Simplisafe jobs? States with the most job openings for Simplisafe jobs include:
What job categories do people searching Simplisafe jobs look for? The top searched job categories for Simplisafe jobs are:
Simplisafe jobs near you
Sr. Director, UX

Sr. Director, UX

SimpliSafe

Boston, MA • On-site

Full-time

Medical, Retirement

Posted 10 days ago

SimpliSafe rating

9.7

Company rating: 9.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

1st of 100 rated security

Job description

About SimpliSafe
We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don't just want you to work here. We want you to grow and thrive here.
We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday - working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.
Why are we hiring?
Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.
Role Overview
We are seeking a Senior Director of UX Design, Research & Content Strategy to own experience strategy across our full product portfolio: app, web, hardware interfaces, and the end-to-end customer lifecycle. This is a key leadership role with a hands-on expectation: you will set organizational direction, build and develop the team, and engage directly on the work that matters most. You will sit on CPO's leadership team for product planning and investment decisions, and you are expected to drive UX, research, and content as a unified business function. You will inherit a team of 12 (designers, researchers, and content strategists) and a function with real capability and momentum. The opportunity is to elevate what exists, not build from zero. SimpliSafe's UX, research, and content capabilities have grown substantially; this role is the next chapter: moving the function from craft-focused to outcome-accountable, from reactive to proactive, and from team-level to enterprise-level influence.
Key Responsibilities
Strategy, Execution & Organizational Leadership
  • Own the multi-year UX vision across SimpliSafe's digital and physical products; define how design, research, and content strategy are structured, staffed, and measured as business outcomes (activation, retention, plan upgrade conversion), driving Customer Lifetime Value (CLV).
  • Establish a scalable design system and experience language across App (iOS/Android), web, and hardware interfaces.
  • Own content strategy as a first-class discipline: ensure that the words, labels, flows, and in-product messaging across the SimpliSafe experience are purposeful and consistent.
  • Set and enforce how UX integrates into the product development process from discovery through post-launch; ensure design and content intent survive the handoff to Engineering.
  • Recruit, develop, and retain high-caliber designers, researchers, and content strategists; build managers who operate with autonomy, freeing you to lead at the organizational and strategic level. Continuously raise the bar: elevate the team's output, hold individuals to business outcomes, and build a culture where good work is distinguished from great work.
  • You will need to personally produce work on the highest-stakes problems where the team needs a standard set by example.

Research as a Business Decision Tool
  • Mature the research function from execution-focused to decision-driving: establish the standard that every study is scoped around an open business question, and build the team's capability to hold that bar. Build a culture that treats research as a tool for answering open questions, not for validating assumptions or generating stakeholder comfort.
  • Translate business questions into precise research questions before any study is scoped. Drive the discipline of asking: what decision hangs on this answer, and what would we do differently depending on what we learn?

AI-Augmented Design & Research
  • Lead adoption of AI tools across design and research workflows to raise quality, compress cycle times, and free the team for higher-judgment work. You must be a practicing user of these tools yourself.
  • Set standards for where AI augmentation is appropriate (generative ideation, design iteration, qual synthesis at scale) and where human judgment is non-negotiable (strategic framing, cross-functional influence).
  • Partner with Engineering and Product Management to ensure that where AI enters customer-facing products, the UX standards for transparency, trust, and error recovery are defined by this function.

Cross-Functional Influence
  • Operate as a peer to VP/Director-level leaders across Product, Engineering, Industrial Design, Marketing, and CX. Lead UX in executive reviews and investment decisions; frame experience trade-offs in business terms.
  • Partner with Industrial Design to maintain hardware/software continuity as a coherent end-to-end experience.
What We're Looking For
Required
We don't expect candidates to have led in every dimension of this role. We're looking for depth in most areas and the intellectual drive to grow into the rest.
  • 15+ years in UX Design, UX Research, Content Strategy, or a combination; at least 6 years leading multi-disciplinary experience organizations (design + research + content), including org design, hiring, and operating model ownership.
  • Demonstrated track record of UX and content strategy at the executive level in a consumer-facing DTC company, with measurable contribution to business outcomes (conversion, activation, retention, revenue).
  • Proven working depth across design, research, and content strategy disciplines; you must have sufficient depth to raise the quality bar, accelerate the team's growth, and produce directly on the highest-stakes work.
  • Demonstrated research discipline: experience building or running a research function where studies are scoped around open business questions. Able to say no to research that lacks decision context.
  • C-suite-level influence through business fluency and clear thinking.
  • Hands-on fluency with AI design and research tools: personal usage, a formed point of view on where they add value, and demonstrated experience driving team adoption.

Preferred
  • Experience in hardware plus software environments (IoT, connected home, consumer electronics). Strong candidates with exceptional depth in digital DTC and limited hardware background are encouraged to apply.

What Values You'll Share
  • Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
  • Aim High - Always challenging ourselves and others to raise the bar.
  • No Ego - Maintaining a "no job too small" attitude, and an open, inclusive and humble style.
  • One Team - Taking a highly collaborative approach to achieving success.
  • Lift As We Climb - Investing in developing others and helping others around us succeed.
  • Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer
  • A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
  • A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
  • Free SimpliSafe system and professional monitoring for your home.
  • Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

The target annual base pay range for this role is $244,000 to $357,000.
This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees' job-related skills, experience, qualifications, work location, and other relevant business factors.
Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here.
We're committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.
We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.

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