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Location: Rolling Meadow's, IL / National (U.S.)
Reports to: President
Direct Reports: Multi-disciplinary operational and technical teams
P&L Responsibility: Yes
Company Overview
Silver Star Protection Group is a nationally recognized integrator of advanced security technology solutions, serving enterprises, government, and critical infrastructure clients.
The company delivers end-to-end integrated systems across multiple platforms including:
• Advanced surveillance and AI-enabled camera platforms
• Access control and intrusion detection systems
• Gunshot detection and drone-based safety solutions
Silver Star has built a reputation since 2014 for technical excellence, precision execution, and exceptional client service. With a strong foundation and accelerating market demand, the organization is primed to capitalize on immediate growth opportunities at a local, regional, and national level.
Position Summary
The Senior Director will be responsible for leading, optimizing, and scaling Silver Star's technology operations nationally.
Reporting directly to the President, this executive will own P&L performance, drive operational excellence, establish the process, structure, systems, and culture required to support continuous modernization and long-term strategic success.
The ideal candidate brings a combination of technical fluency, operational mastery, and strategic leadership acumen, capable of transforming a strong foundation into a world-class operational platform that delivers at scale.
This role requires both visionary leadership and disciplined execution. The incumbent must be equally comfortable developing effective partnerships in the boardroom as well as driving accountability on the ground.
Key Responsibilities
Strategic Leadership
• Define and execute a multi-year operational growth plan aligned with Silver Star's strategic objectives.
• Lead national scaling of technology operations, ensuring quality and efficiency
• Own and manage the full P&L for the technology division, with responsibility for revenue growth, gross margin, and operational KPIs.
• Partner with the executive team to integrate innovation, process excellence, and customer-centric strategy into all aspects of operations.
Operational Excellence
• Establish standardized operational systems, processes, and controls to drive consistency and predictability.
• Ensure projects and service delivery meet or exceed contractual, financial, and quality standards.
• Implement performance dashboards, productivity metrics, and continuous improvement initiatives to enhance efficiency.
• Maintain disciplined cost management while scaling operations in alignment with demand and strategic priorities.
Leadership & Culture
• Build and lead a high-performing, accountable, and empowered operational team.
• Champion a culture defined by integrity, execution excellence, long-term strategic thinking, and customer focused obsession.
• Mentor and develop next-generation leaders capable of supporting continued national and global expansion.
• Model and reinforce the company's core values: excellence, accountability, empowerment, and integrity.
Innovation & Technology Integration
• Partner with internal and external stakeholders to consistently identify and deploy emerging technologies that enhance the platforms, performance , and intelligence.
• Oversee the operational integration of AI analytics, drone safety systems, and advanced security platforms.
• Position Silver Star Technology and Silver Start Protection Group as industry leaders in intelligent, technology-enabled protection solutions.
Requirements
Professional Qualifications
• 10+ years of progressive operational leadership within security integration, technology systems, and project development and management.
• Demonstrated success in scaling multimarket operations and leading organizations through rapid growth phases.
• Proven P&L ownership with a record of driving profitability through sustainable expansion.
• Deep understanding of security technologies, including cameras, access control, alarms, and AI-driven security platforms.
• Experience implementing standardized systems, KPIs, and process improvement methodologies across decentralized operations.
• Bachelor's degree required; MBA or advanced technical degree preferred.
Leadership Competencies
• Strategic Operator: Balances long-term vision with disciplined execution.
• Cultural Architect: Builds cohesive, accountable teams centered on performance and trust.
• Data-Driven Decision Maker: Employs analytics to optimize outcomes and drive measurable results.
• Technically Fluent Leader: Understands the intersection of technology, integration, and client value.
• Change Agent: Navigates complexity and growth with clarity, adaptability, and composure.
Performance Expectations
Within the first 12-18 months, success will be defined by:
• Establishment of operational systems and structure to enable scalable national growth.
• Achievement of quadruple revenue growth through disciplined execution and rational scaling.
• Measurable improvements in operational efficiency, margin performance, and client satisfaction.
• A recognized internal culture of high standards, empowerment, and excellence.
The Opportunity
This is a rare opportunity to lead a nationally scaling technology organization within a high-growth, mission-driven company at the forefront of security innovation.
The Senior Director of Operations will play a central role in shaping Silver Star's future, driving operational excellence, culture, and growth at a pivotal moment in the company's evolution.