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Sigma Inc Jobs (NOW HIRING)

HAN IT Staffing Inc.

Six Sigma Specialist

Frisco, TX · Hybrid

... Sigma principles 3+ years' experience in program/project management Knowledge of customer service and call center operations Knowledge of data mining using AI tools (Copilot, Genie, etc...) Must have ...

Caterpillar

6 Sigma Black Belt / Electronic

Mossville, IL · On-site

$112K - $169K/yr

Strategy Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a ... Six Sigma Methodology - Working Knowledge * Applies DMAIC methodology to improve and control ...

Caterpillar

Lean 6 Sigma Black Belt

East Peoria, IL · On-site

Strategy Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a ... Six Sigma Methodology: Knowledge of the concepts of six sigma DMAIC (Define, Measure, Analyze ...

Delta Sigma Theta Inc

Events Specialist

Washington, DC · On-site

$65K - $75K/yr

... Sigma Theta Sorority, Inc. The incumbent will assist in developing goals and objectives that lead to departmental and organizational success. The Events Specialist will be responsible for ...

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Sigma Inc information

What are the key skills and qualifications needed to thrive as an employee at Sigma Inc., and why are they important?

To thrive as an employee at Sigma Inc., you typically need relevant industry knowledge, a strong educational background, and experience suited to the specific role. Familiarity with the company’s standard software tools, technical platforms, and any required certifications or licenses is often expected. Strong communication, adaptability, and problem-solving skills help employees excel in Sigma Inc.'s collaborative and innovative environment. These skills and qualifications are crucial to effectively contribute to company goals and adapt to evolving business needs.

What types of projects do employees at Sigma Inc. typically work on, and how do teams collaborate to achieve project goals?

At Sigma Inc., employees often engage in multidisciplinary projects that require close collaboration across departments such as engineering, product management, and customer support. Teams typically use agile methodologies, holding regular stand-up meetings and utilizing project management tools to ensure clear communication and progress tracking. Working at Sigma Inc. means participating in brainstorming sessions, code reviews, and cross-functional meetings to deliver innovative solutions to clients. This collaborative environment helps team members learn from each other and develop professionally while contributing to the company's overall success.

What is Sigma Inc and what do they do?

Sigma Inc is a company specializing in providing advanced business intelligence and analytics solutions. They help organizations make data-driven decisions by offering tools and platforms that simplify the process of analyzing large sets of data. Sigma Inc focuses on empowering users across various industries to access, explore, and visualize their data in real-time, often through cloud-based technologies. Their services are designed to be user-friendly, enabling even non-technical users to gain valuable insights. The company is known for its commitment to innovation and customer support.

What is the difference between Sigma Inc vs Data Analyst?

AspectSigma IncData Analyst
Required CredentialsBachelor's degree in relevant field, certifications like Six Sigma or data analysis toolsBachelor's degree in statistics, mathematics, or related field; certifications like Microsoft Excel, SQL, or Tableau
Work EnvironmentCorporate offices, project teams, client sitesOffice settings, remote work, data-focused teams
Industry UsageConsulting, technology, manufacturingFinance, healthcare, marketing, technology
Common Search/ComparisonSigma Inc vs Data Analyst

While Sigma Inc often refers to a company specializing in process improvement and consulting, a Data Analyst focuses on interpreting data to support business decisions. Both roles require analytical skills and relevant certifications, but Sigma Inc roles may involve broader process optimization, whereas Data Analysts concentrate on data interpretation and reporting.

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Sigma Inc jobs near you
Six Sigma Specialist

Six Sigma Specialist

HAN IT Staffing Inc.

Frisco, TX • Hybrid

Other

Posted 9 days ago

Job description

Client: Brillio

Job Title: Channel Initiatives Specialist

Location: Hybrid, Frisco, TX (2-3 days)

No. Of Positions: 1

 

Job description:

Role Overview:

As Client continues to evolve into a consumer-centric business, the Channel Initiatives Specialist plays a pivotal role in identifying and driving key programs to successfully uncover the root cause behind top customer and support expert pain points. In this role, the Channel Initiatives Specialist will be an important member of our Customer Service Team and will report to the Director of Voice of the Customer and Channel Initiatives. 

You will own our root cause channel initiative program ensuring customer service improvement initiatives are planned, aligned, and executed against business and customer objectives - with a focus on reducing costs from the business. In addition to the management of the larger program, you will also directly lead specific root cause initiatives. You will partner closely with Vendor Managers, Data Analysts, Quality Assurance, Product, Engineering, Fraud, Operations, and Marketing teams.

Your goal is to ensure the successful management, implementation, and adoption of Client’s customer service root cause to ultimately deliver great experiences for customers worldwide while supporting long-term business growth.

About the role:

 Identify root cause and determine recommendations to product, process and training opportunities

 Leadership of multiple channel initiatives focused on call deflection and chat containment

 Use customer data from call/chat transcripts, survey data and AI tools to identify top pain points in the customer and agent experiences and lead efforts for continuous improvement and guide decision-making

 Collaborate with other departments to ensure alignment and buy-in for product, process, and training improvement recommendations

 Quantify impact of pain points and recommended changes

 Oversee multi-focused initiatives across the customer service organization

 Interface regularly with global vendor managers and product and marketing teams to coordinate marketing campaigns and bring visibility to our vendors 

About you:

 3+ years of experience in process and performance improvementusing Lean Six Sigma principles

 3+ years’ experience in program/project management

 Knowledge of customer service and call center operations

 Knowledge of data mining using AI tools (Copilot, Genie, etc…)

 Must have experience in planning, organizing, and executing projects related to customer service improvements

 Proficient in Lean Six Sigma principles (DMAIC, Kaizen, etc.) 

 Strong analytical skills with ability to leverage and interpret data to drive decisions and measure the impact

 Effective presentation skills with ability to translate data into actionable insights

 Independent thinker with focus on achieving organizational goals through process optimization

 Strong written and verbal communication skills for both customer and cross-functional audiences

 Experience managing programs with geographically dispersed teams

 Thrive in fast-paced, dynamic environment with changing priorities. Proactive in improvement opportunity identification and driving continuous enhancement of processes and performance

 Enjoy working in a collaborative and supportive work environment

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About Han Staffing

Sourced by ZipRecruiter

HAN Staffing was born in 2012, out of the real world experience of individuals who worked in the trenches of the Recruitment Industry. Individuals who have staffed at some of the biggest names in Finance, Retail, Hospitality, Healthcare, Financial and Business Consulting as well as small Businesses. In the last five years, we have witnessed 200% growth and an always increasing roster of Satisfied Clients, thanks to our never say die Recruiting attitude. We are the only Staffing Company who stay by your side until the very end, with a leadership team that is available 24/7. Our goal is to work as a trusted adviser and partner to your business, adding value to your Recruitment efforts. Whether you are a large Corporation or a Small Business trying to find the perfect talent, we serve you with passion and perseverance to meet your needs with excellence.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Iselin, NJ, US

Year founded

2012

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