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Sigma Customer Service Jobs (NOW HIRING)

SIGMA Equipment Inc

Regional Account Manager

Denver, CO · Remote

... SIGMA Group. This person will provide high level support and innovative solution selling with a strong customer focus everyday. The primary goal being to sell solutions/services to new and existing ...

Sigma Computing

Technical Support Engineer

New York, NY

$90K - $125K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $125K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

Alignment

$16.25 - $22/hr

The ideal candidate must be either black or master black belt and have 10 or more years of experience in working on or leading lean, six sigma or lean six sigma projects. You must have experience ...

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How much do sigma customer service jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for sigma customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sigma Customer Service Representative, and why are they important?

To thrive as a Sigma Customer Service Representative, you need strong communication skills, problem-solving ability, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Patience, active listening, and a customer-focused attitude are standout soft skills for this role. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to a positive brand reputation.

How does a Sigma Customer Service representative typically collaborate with other departments to resolve complex customer issues?

Sigma Customer Service representatives often work closely with departments such as technical support, sales, and logistics to address multifaceted customer concerns. When an issue extends beyond standard troubleshooting, representatives will coordinate with these teams to gather detailed information or expedite specific requests. This collaborative approach ensures that customers receive accurate and timely solutions, while also providing staff with opportunities to learn about different aspects of the company. Strong communication and teamwork skills are essential for success in this environment.

What are Sigma Customer Service representatives?

Sigma Customer Service representatives are professionals who assist customers of Sigma, a company known for its imaging products such as cameras and lenses. Their role involves providing support with product inquiries, troubleshooting issues, processing warranties, and addressing customer concerns. They are trained to deliver efficient and courteous service, ensuring customer satisfaction and helping maintain Sigma's reputation in the market. Sigma Customer Service can be reached via phone, email, or online support platforms, depending on the customer's location and needs.

What is the difference between Sigma Customer Service vs Customer Support Specialist?

AspectSigma Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; experience in customer support preferred
Work EnvironmentCall centers, retail, or online support platformsCall centers, technical support, or client service departments
Employer & Industry UsageRetail, telecommunications, e-commerceTechnology, software, retail

Both roles focus on assisting customers, but Sigma Customer Service often involves handling general inquiries and complaints, while Customer Support Specialists may provide technical assistance or product-specific support. The roles overlap in skills and work environments, but the latter may require more technical knowledge depending on the industry.

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Sigma Customer Service jobs near you

Regional Account Manager

SIGMA Equipment Inc

Denver, CO • Remote

Full-time

Medical, Retirement, PTO

Posted 10 days ago

Job description

The Regional Account Manager will be responsible for building, managing and maintaining SIGMA's customer relationships. The key focus is to develop lasting relationships with current and potential customers/prospects in future sales and purchasing opportunities within SIGMA Group. This person will provide high level support and innovative solution selling with a strong customer focus everyday. The primary goal being to sell solutions/services to new and existing customers; as well as identify purchasing opportunities for equipment and parts.
The role will report to the Buying Team Supervisor; collaborating heavily with all divisions within SIGMA.
As a Regional Account Manager you will collect potential customer leads from various sources such as your personal industry contact list, customer websites, trade shows, phone prospecting and other department leads. You will then qualify leads to determine viability of a site visit to that area.
We are looking for an entrepreneur who is driven to create and nurture their region's portfolio.
Duties/Responsibilities:

  • Travel regularly (typically weekly) to client sites to assess, document, photograph, and catalog manufacturing and packaging equipment/parts for sale or purchase.
  • Sell SIGMA Group's services, especially our equipment buy/sell and resale solutions, directly to clients during site visits.
  • Develop detailed equipment documentation and agreements to support sales and purchase transactions.
  • Procure used manufacturing and packaging equipment for SIGMA's sales organization through outright purchase, consignment, brokering, or auctions.
  • Assess customer needs and recommend optimal equipment or project solutions.
  • Negotiate purchase and sale agreements for equipment and parts.
  • Generate leads for SIGMA Group divisions by building client relationships and identifying cross-selling opportunities during site visits.
  • Identify, develop, and maintain long-term relationships with existing and potential customers to drive sales and prospect new business.
  • Use SIGMA's CRM (Insightly) proficiently to manage leads, ensure timely follow-ups, and organize efficient client interactions.
  • Meet monthly performance goals.
  • Communicate internally with team members, BDC, and manager to ensure seamless service delivery.
Knowledge, Skills and Abilities:
  • 5 yrs. experience with food manufacturing equipment and processes
  • Technical-minded, engineer's mindset with the ability to use critical thinking
  • Strong customer service focus and background
  • Demonstrated negotiation and closing experience; preferably B2B environment
  • Previous success in selling; buying experience a plus
  • Ability to own the process from start to finish; highly organized and utilizes CRM proficiently (systems savvy)
  • A learner mentality - constantly absorbing information given
  • Driven and self-disciplined
  • College degree required, preferably in a technical discipline
  • Strong oral and written communication; represents the company in a professional manner
  • Ability to adapt in a fast changing environment - forward thinking
Physical/Travel Requirements:
  • Travel weekly during the regular work week (Monday through Friday, weekends rarely but as needed) to visit clients and catalog equipment to determine best purchase options (globally, if needed)
  • Candidate will spend 4 - 6 weeks at SIGMA Corporate office (Evansville, IN) to learn the business, processes and systems for this position
About Our Company: SIGMA Group is an employee-owned company based in Evansville, Indiana, with 100 team members supporting manufacturers worldwide. Since 2003, we've helped companies in the food, beverage, packaging, and consumer goods industries buy, sell, appraise, integrate, and manage production equipment. Our goal is simple: extend the life of valuable assets and make equipment easier to move, reuse, or resell. By doing so, we help our customers recover value, reduce waste, and keep production moving all while supporting a more sustainable, circular economy. What We Offer: As an ESOP (Employee Stock Ownership Plan) company, our culture revolves around innovation, creative solutions and the tenacity to see them through. Our casual offices are filled with passionate people who work hard and play hard. We welcome new ideas and offer opportunities for advancement within all teams!
  • Competitive compensation
  • Professional growth and development opportunities
  • Tuition reimbursement
  • Comprehensive health and wellness plan
  • Flexible paid time off and paid holidays
  • Team-building activities
  • ESOP participation and 401(k) savings plan
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