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Sigma Customer Service Jobs (NOW HIRING)

Alfa Laval

Customer Service Manager

Richmond, VA · On-site

$110K - $130K/yr

Familiarity with Lean or Six Sigma methodologies; Green Belt certification (preferred) * Knowledge of customer service technologies, CRM systems, and performance dashboards * Ability to travel ...

Apptad Inc

Senior Sigma Engineer

Jersey City, NJ

$109K - $149K/yr

... services. With globally connected offices in US and India along with a team of trained and ... With an effort to enable our customers the ability to solve biggest problems within their ...

New

pelican

Customer Service Manager

South Deerfield, MA

Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican ... Training and experience in Lean/Six Sigma methodologies * Training and experience in an ISO 9001 ...

pelican

Customer Service Manager

South Deerfield, MA · On-site

Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican ... Training and experience in Lean/Six Sigma methodologies * Training and experience in an ISO 9001 ...

pelican

Customer Service Manager

South Deerfield, MA · On-site

Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican ... Training and experience in Lean/Six Sigma methodologies * Training and experience in an ISO 9001 ...

pelican

Customer Service Manager

South Deerfield, MA · On-site

Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican ... Training and experience in Lean/Six Sigma methodologies * Training and experience in an ISO 9001 ...

pelican

Customer Service Manager

South Deerfield, MA · On-site

Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican ... Training and experience in Lean/Six Sigma methodologies * Training and experience in an ISO 9001 ...

pelican

Customer Service Manager

South Deerfield, MA · On-site

Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican ... Training and experience in Lean/Six Sigma methodologies * Training and experience in an ISO 9001 ...

pelican

Customer Service Manager

South Deerfield, MA

Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican ... Training and experience in Lean/Six Sigma methodologies * Training and experience in an ISO 9001 ...

pelican

Customer Service Manager

South Deerfield, MA

Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican ... Training and experience in Lean/Six Sigma methodologies * Training and experience in an ISO 9001 ...

pelican

Customer Service Manager

South Deerfield, MA · On-site

Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican ... Training and experience in Lean/Six Sigma methodologies * Training and experience in an ISO 9001 ...

pelican

Customer Service Manager

South Deerfield, MA · On-site

Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican ... Training and experience in Lean/Six Sigma methodologies * Training and experience in an ISO 9001 ...

pelican

Customer Service Manager

South Deerfield, MA

Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican ... Training and experience in Lean/Six Sigma methodologies * Training and experience in an ISO 9001 ...

pelican

Customer Service Manager

South Deerfield, MA

Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican ... Training and experience in Lean/Six Sigma methodologies * Training and experience in an ISO 9001 ...

pelican

Customer Service Manager

South Deerfield, MA

Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican ... Training and experience in Lean/Six Sigma methodologies * Training and experience in an ISO 9001 ...

pelican

Customer Service Manager

South Deerfield, MA · On-site

Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican ... Training and experience in Lean/Six Sigma methodologies * Training and experience in an ISO 9001 ...

pelican

Customer Service Manager

South Deerfield, MA

Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican ... Training and experience in Lean/Six Sigma methodologies * Training and experience in an ISO 9001 ...

pelican

Customer Service Manager

South Deerfield, MA

Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican ... Training and experience in Lean/Six Sigma methodologies * Training and experience in an ISO 9001 ...

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How much do sigma customer service jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for sigma customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sigma Customer Service Representative, and why are they important?

To thrive as a Sigma Customer Service Representative, you need strong communication skills, problem-solving ability, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Patience, active listening, and a customer-focused attitude are standout soft skills for this role. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to a positive brand reputation.

How does a Sigma Customer Service representative typically collaborate with other departments to resolve complex customer issues?

Sigma Customer Service representatives often work closely with departments such as technical support, sales, and logistics to address multifaceted customer concerns. When an issue extends beyond standard troubleshooting, representatives will coordinate with these teams to gather detailed information or expedite specific requests. This collaborative approach ensures that customers receive accurate and timely solutions, while also providing staff with opportunities to learn about different aspects of the company. Strong communication and teamwork skills are essential for success in this environment.

What are Sigma Customer Service representatives?

Sigma Customer Service representatives are professionals who assist customers of Sigma, a company known for its imaging products such as cameras and lenses. Their role involves providing support with product inquiries, troubleshooting issues, processing warranties, and addressing customer concerns. They are trained to deliver efficient and courteous service, ensuring customer satisfaction and helping maintain Sigma's reputation in the market. Sigma Customer Service can be reached via phone, email, or online support platforms, depending on the customer's location and needs.

What is the difference between Sigma Customer Service vs Customer Support Specialist?

AspectSigma Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; experience in customer support preferred
Work EnvironmentCall centers, retail, or online support platformsCall centers, technical support, or client service departments
Employer & Industry UsageRetail, telecommunications, e-commerceTechnology, software, retail

Both roles focus on assisting customers, but Sigma Customer Service often involves handling general inquiries and complaints, while Customer Support Specialists may provide technical assistance or product-specific support. The roles overlap in skills and work environments, but the latter may require more technical knowledge depending on the industry.

More about Sigma Customer Service jobs
What cities are hiring for Sigma Customer Service jobs? Cities with the most Sigma Customer Service job openings:
What job categories do people searching Sigma Customer Service jobs look for? The top searched job categories for Sigma Customer Service jobs are:
Sigma Customer Service jobs near you
Customer Service Manager

Customer Service Manager

Alfa Laval

Richmond, VA • On-site

$110K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 20 days ago

Alfa Laval rating

9.4

Company rating: 9.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

4th of 416 rated machine equipment manufacturers

Job description

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
About the job
The Customer Service Manager is responsible for leading the Energy Division's customer service organization and ensuring the highest levels of customer satisfaction. This role drives a culture of ownership and customer centricity while improving processes within the order-to-cash flow. The position combines strategic leadership, operational excellence, cross-functional collaboration, and direct management of customer service managers and representatives.
The Customer Service Manager acts as a key liaison between customer service, sales, operations, and other internal stakeholders across Alfa Laval.
This is a hybrid opportunity based in Richmond, VA.
As a part of the team, you will:
  • Lead the development and execution of the Energy Division's customer service strategy, ensuring alignment with business goals and long-term organizational success.
  • Drive a culture of ownership, customer centricity, and high performance by mentoring and developing customer service managers and representatives.
  • Establish and standardize customer service processes with clear roles and responsibilities, ensuring efficient, high-quality execution across the order-to-cash workflow.
  • Optimize order handling procedures-including inquiry management, order entry, and order execution follow-up-while leveraging existing frameworks such as ALPS to enhance efficiency.
  • Monitor customer service performance through defined KPIs, analyze trends, and present updates to Sales Directors, Factory Managers, Accounts Receivable, and other key stakeholders.
  • Serve as the voice of the customer across the organization, ensuring customer needs, feedback, and pain points are captured and addressed through continuous improvement initiatives.
  • Support the evaluation, selection, and implementation of new customer service tools and technologies, ensuring systems meet operational needs and improving customer experience.
  • Lead the resolution of escalated customer issues, ensuring timely, effective outcomes that reinforce customer trust and satisfaction.
  • Ensure all customer service activities comply with relevant regulations, internal policies, and quality standards.
  • Manage the department budget responsibly, making strategic investments in tools, systems, and training that elevate overall performance.
  • Collaborate closely with sales, marketing, operations, finance, and other departments to deliver cohesive, unified customer experience across the Energy Division.

What you know:
You have a bachelor's degree in Business Administration, Management, or a related field and have:
  • Extensive experience leading customer service teams in a fast-paced, process-driven environment
  • Strong background in order-to-cash workflows, service process optimization, and continuous improvement
  • Proven ability to drive change, implement new systems, and support digital transformation initiatives
  • Experience collaborating cross-functionally with sales, operations, finance, and supply chain
  • Excellent communication, leadership, and stakeholder-management skills
  • Familiarity with Lean or Six Sigma methodologies; Green Belt certification (preferred)
  • Knowledge of customer service technologies, CRM systems, and performance dashboards
  • Ability to travel domestically as needed (less than 25%)

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area.
What's in it for you?
Alfa Laval offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more. At Alfa Laval, we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The base salary for this role is typically $110,000 - $130,000 annually.
Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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