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Sigma Customer Service Jobs (NOW HIRING)

TK Cups-Sorg's

Customer Service Manager

Fitchburg, MA · On-site

$65K - $80K/yr

TK Cups - Customer Service Manager Fitchburg, MA 01420 • Full Time • $65,000-$80,000 About TK ... Lean, Six Sigma, or customer-experience credentials. Who You Are * A doer first, manager second.

Eaton

Customer Service Representative

Smyrna, GA · On-site

$69K - $101K/yr

The Customer Service Representative is the primary point of contact at the Satellite facility for ... six sigma certifications (Yellow Belt or higher) • Three (3) years of experience in a ...

VIVA USA INC

Customer Service Manager

Phoenix, AZ · On-site

Excellent customers services acumen and skills Proficient in the use of a PC in a Windows ... A Bachelor's degree in business or related Experience with Continuous Improvement, Six Sigma and/or ...

BCForward

Customer Service Manager

Phoenix, AZ · On-site

$28/hr

Excellent customers services acumen and skills. * Excellent interpersonal skills and demeanor ... Experience with Continuous Improvement, Six Sigma and/or LEAN. Hybrid Schedule (25% Onsite) As ...

Westrock

Sr. Coord, Customer Service

Milwaukee, WI · On-site

$19 - $26/hr

Knowledge of Six Sigma or lean manufacturing process as it relates to customer service is a plus. Candidates are required to undergo a drug screening after receiving a conditional job offer, but ...

TE Connectivity

SUPV I CUSTOMER SERVICE

Miamisburg, OH · On-site

$55K - $83K/yr

Familiar with Lean/Six Sigma methodologies Competencies Values: Integrity, Accountability ... Customer Service TE Connectivity and its subsidiaries, affiliates, and operating units ...

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How much do sigma customer service jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for sigma customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sigma Customer Service Representative, and why are they important?

To thrive as a Sigma Customer Service Representative, you need strong communication skills, problem-solving ability, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Patience, active listening, and a customer-focused attitude are standout soft skills for this role. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to a positive brand reputation.

How does a Sigma Customer Service representative typically collaborate with other departments to resolve complex customer issues?

Sigma Customer Service representatives often work closely with departments such as technical support, sales, and logistics to address multifaceted customer concerns. When an issue extends beyond standard troubleshooting, representatives will coordinate with these teams to gather detailed information or expedite specific requests. This collaborative approach ensures that customers receive accurate and timely solutions, while also providing staff with opportunities to learn about different aspects of the company. Strong communication and teamwork skills are essential for success in this environment.

Does Sigma offer remote work options?

Sigma Customer Service positions may offer remote work options depending on the company's policies and the specific role. Candidates should review the job listing or contact Sigma directly to confirm remote work availability and any required tools or equipment. Remote customer service roles typically require strong communication skills and familiarity with customer support software.

What are Sigma Customer Service representatives?

Sigma Customer Service representatives are professionals who assist customers of Sigma, a company known for its imaging products such as cameras and lenses. Their role involves providing support with product inquiries, troubleshooting issues, processing warranties, and addressing customer concerns. They are trained to deliver efficient and courteous service, ensuring customer satisfaction and helping maintain Sigma's reputation in the market. Sigma Customer Service can be reached via phone, email, or online support platforms, depending on the customer's location and needs.

Is Sigma a good company to work for?

Sigma Customer Service roles typically involve assisting customers via phone or online platforms, requiring good communication skills and problem-solving abilities. The work environment varies, but many employees report opportunities for skill development and a structured schedule. Overall, the company's reputation depends on individual experiences and specific job conditions.

What is the difference between Sigma Customer Service vs Customer Support Specialist?

AspectSigma Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; experience in customer support preferred
Work EnvironmentCall centers, retail, or online support platformsCall centers, technical support, or client service departments
Employer & Industry UsageRetail, telecommunications, e-commerceTechnology, software, retail

Both roles focus on assisting customers, but Sigma Customer Service often involves handling general inquiries and complaints, while Customer Support Specialists may provide technical assistance or product-specific support. The roles overlap in skills and work environments, but the latter may require more technical knowledge depending on the industry.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers, account managers, or technical support managers, with salaries exceeding $70,000 annually. These positions typically require extensive experience, strong communication skills, and industry-specific knowledge or certifications.

How does sigma staffing work?

Sigma staffing typically involves connecting job seekers with temporary or permanent positions through a staffing agency. The agency recruits, screens, and places candidates in roles that match their skills, often providing training and support throughout the employment period.
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Customer Service Manager

TK Cups-Sorg's

Fitchburg, MA • On-site

$65K - $80K/yr

Full-time

Posted 26 days ago

Job description

TK Cups - Customer Service Manager
Fitchburg, MA 01420 • Full Time • $65,000-$80,000
About TK Cups
TK Cups is an Arch Promo Group operating company based in Fitchburg, MA. We decorate and fulfill branded drinkware for distributors, brokers, and end customers across the country. Our reputation is built on three things: responsiveness, order accuracy, and on-time delivery - and the Customer Service Manager owns whether we deliver on all three.
The Role
This is an operational, hands-on Customer Service Manager role - not a desk-bound supervisor position. You will lead the customer service team while personally owning specific processes end-to-end. On a given day, that means quoting jobs, walking orders to the decoration floor, troubleshooting an art file with a distributor, jumping into the order-entry queue when volume spikes, and closing out escalations yourself. You set the standard by doing the work alongside the team, then coaching them to your bar.
You report to the General Manager and partner daily with decoration, fulfillment, and sales to align customer commitments with floor capacity.
What You'll Own (Hands-On)
You personally run these processes - you don't just supervise them:
  • Quoting - Build quotes against the price book and customer specs; secure approvals for non-standard pricing yourself rather than routing through the team.
  • Order intake and verification - Personally review high-stakes or complex orders coming in by phone, email, EDI, and the order portal; confirm decoration specs, quantities, art, and ship dates before they hit the floor.
  • Decoration floor coordination - Walk the floor daily. Sync with decoration and fulfillment leads on capacity, in-progress jobs, and at-risk ship dates. You're the customer's voice on the floor and the floor's voice back to the customer.
  • Escalation ownership - When an order goes sideways, you own the resolution - talking to the distributor or end customer directly, coordinating the fix internally, and closing the loop. You do not hand escalations off.
  • Art and proof review - Work directly with distributors and brokers on art files, proofs, and decoration specs; catch issues before they become reprints.
  • Order-status communication - Own proactive customer updates on the accounts that matter most; don't wait for the customer to ask.
  • ERP, CRM, and order-management hygiene - Keep customer records, specs, and order documentation accurate and current in our systems. You're hands-on in the system, not directing from outside it.

How You'll Lead the Team
You supervise Customer Service Representatives (SC500), Assistant Customer Service Representatives (SC510), and related support staff. Because you're hands-on in the work, your leadership is by example:
  • Set service standards - response time, order accuracy, escalation discipline, proactive communication - and hold the team to them.
  • Train and coach in the moment. When you handle an escalation or quote a tricky job, walk the team through how and why.
  • Conduct performance reviews and partner with HR on corrective action when needed.
  • Cross-train the team so coverage holds when someone's out and so direction comes from someone who has actually done the job.
  • Track customer-service metrics - response time, order accuracy, on-time delivery, customer satisfaction - and drive corrective action where performance lags.
  • Partner with Sales and the General Manager on customer development, retention, and credit decisions within your authority.
What You Bring
Required
  • High school diploma or equivalent.
  • 4+ years of customer service experience, with at least 2 years in a supervisory or team-lead role.
  • Track record of managing customer relationships, resolving escalations, and delivering on production or fulfillment commitments.
  • Proficiency with ERP, CRM, and order-management systems - comfortable working in the systems day-to-day, not just reviewing reports.
  • Strong math and analytical skills; able to interpret pricing, decoration specs, and fulfillment data accurately.
  • Working proficiency in Microsoft Office Suite.
  • Willingness to be on the decoration and fulfillment floor daily - this is not a behind-the-desk role.

Preferred
  • Associate's or Bachelor's degree in Business, Operations, or a related field.
  • Experience in promotional products, apparel decoration, drinkware, or a related decorated/branded merchandise category.
  • Familiarity with distributor and broker sales channels (ASI, PPAI, SAGE, or similar).
  • Lean, Six Sigma, or customer-experience credentials.
Who You Are
  • A doer first, manager second. You'd rather work a problem than delegate it.
  • Comfortable on both sides of the table - you speak the customer's language when something has gone wrong and the floor's language when a commitment is at risk.
  • Calm under escalation. You absorb a customer's frustration to preserve the relationship and know when to hold them to the spec they signed off on.
  • Detail-oriented in a high-volume environment - quantities, decoration specs, ship dates, and art proofs all have to be right.
  • Entrepreneurial and frugal - you find a way, and you push yourself and the team for excellence regardless of the obstacle.
  • A team-first collaborator who models Confluent Holdings' Core Values and North Star in daily decisions.
Position Details
  • Location: Fitchburg, MA 01420 - on-site at TK Cups
  • Schedule: Full-time, Monday-Friday; up to 10% travel for customer visits, trade shows, and corporate working sessions
  • Compensation: $65,000-$80,000 annually, commensurate with experience
  • FLSA Status: Exempt
  • Reports to: General Manager, TK Cups
How to Apply
Apply via AAIM Track. TK Cups is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.

Apply